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HP Officejet Pro L7590 All-in-One Printer support

'Clear Carriage Jam' Message Displays on the Control Panel Display

  • PrintPrint

Issue

The message Clear carriage jam displays on the control panel display of the product. The carriage assembly that holds the print cartridges stalls against the left side of the product. A paper jam might have occurred previously.
You might also be experiencing one of the following symptoms:
  • The product does not print.
  • Printing stops unexpectedly.
  • There is a loud grinding noise.
NOTE:These symptoms might be caused by other issues. The instructions provided will not resolve every issue that might cause these symptoms.

Video of clearing a carriage jam

The following video demonstrates the steps for clearing a carriage jam on the HP Officejet 6310 All-in-One printer. The product in the video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video, or to the view the video in a different size, click here to play the video (in English) on YouTube.

Solution

Follow these steps until the carriage jam issue is resolved. All of these steps might not be necessary to resolve the issue.

Step one: Clear any paper jam

  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.
    CAUTION:Trying to clear a paper jam from the front of the product can damage the print mechanism. Always access and clear paper jams through the rear door.
    Figure 1: Removing the rear door
  2. Gently pull the paper out of the rollers.
    CAUTION:If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all of the pieces of paper from the product, more paper jams are likely to occur.
  3. Replace the rear door. Gently push the door forward until it snaps into place.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved , continue to the next step.

Step two: Make sure that the print carriage can move freely

  1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
  2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
  3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
  4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
    You may have to reach through the output paper tray to access the print carriage.
  5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
  6. Press the On button to turn on the product.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved , continue to the next step.

Step three: Make sure that the control panel faceplate is correctly installed

If the control panel faceplate is not installed correctly, the product might indicate a false carriage stall error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following these instructions.
NOTE:If the control panel faceplate is already installed and the product has been working, press firmly on the faceplate to ensure proper installation of the adhesive or pins. Do not attempt to reinstall the faceplate.
  1. Align the control panel faceplate over the buttons on the product control panel.
    Figure 2: Aligning the control panel faceplate
  2. Press down firmly on all edges of the faceplate until it snaps into place. Verify that the corners and the bottom edge are attached. Verify that the buttons are accessible.
    Figure 3: Snapping the faceplate into place
    NOTE:The control panel faceplate must be attached for the product to operate.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved , continue to the next step.

Step four: Plug the All-in-One directly into a wall outlet

Follow these steps to make sure that the product is correctly connected to a suitable power source.
  1. Make sure that the computer and the HP All-in-One both have a three-prong power plug.
  2. Remove the power cord from any power strips or surge suppressors, and plug it directly into a grounded wall outlet.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
  • If the issue is not resolved , continue to the next step.

Step five: Perform a partial reset

A partial reset returns user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product using these instructions.
  1. Unplug the power cord from the product.
  2. Press and hold # and 3 while plugging in the power cord.
  3. When Reset displays, release both buttons.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved , continue to the next step.

Step six: Remove the print cartridges

  1. Press the On button to turn on the product. The On button is lit when the product is on.
    Figure 4: Turning on the product
    1 - On button
    CAUTION:If the product is off when you open the print cartridge door to access the print cartridges, the product will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely on the right side when you try to remove them.
  2. Open the print cartridge door. The print carriage moves to the far right side of the product.
    Figure 5: Opening the print cartridge door
    1 - Print cartridge door
    2 - Print carriage
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
    If you are removing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    If you are removing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 6: Print cartridge locations
    1 - Print cartridge slot for the tri-color print cartridge
    2 - Print cartridge slot for the black and photo print cartridges
  4. Pull the print cartridge towards you out of its slot.
  5. Close the print cartridge door.

Step seven: Reinstall the print cartridges

  1. Make sure the product is turned on. The On button is lit when the product is on.
  2. Open the print cartridge door. The print carriage moves to the far right side of the product.
  3. Slide the print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are reinstalling a black or photo print cartridge, slide it into the right slot.
    • If you are reinstalling the tri-color print cartridge, slide it into the left slot.
  4. Close the print cartridge door.
Try the print job again to see if this step resolved the issue.
  • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved , continue to the next step.

Step eight: Service the All-in-One

These steps apply to Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found in Contact HP .
HP Officejet Pro L7590 All-in-One Printer

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