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HP LaserJet M1319f Multifunction Printer support

'No print cartridge' Message Displays on the Product

  • PrintPrint

Issue

The 'No print cartridge' message displays on the product control panel. The product does not print.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Check the print cartridge

The print cartridge might not be installed correctly. Follow these steps to remove and reseat the print cartridge.

Step one: Remove and reseat the print cartridge

  1. Press the power switch to turn on the product.
  2. Press the blue tab, and then open the print cartridge door.
    Figure 1: Open the print cartridge door
    Illustration: Opening the print cartridge door
  3. Grasp the handle on the print cartridge, and then pull the cartridge straight out to remove it.
    Figure 2: Remove the print cartridge
    Illustration: Remove the print cartridge.
  4. Replace the print cartridge in the product.
    NOTE:Make sure that the print cartridge is securely seated.
    Figure 3: Insert the print cartridge
    Illustration: Inserting the print cartridge.
  5. Close the print cartridge door.
    Figure 4: Close the print cartridge door
    Illustration: Close the print cartridge door.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step two: Replace the print cartridge

  1. Press the power switch to turn on the product.
  2. Press the blue tab, and then open the print cartridge door.
    Figure 5: Open the print cartridge door
    Illustration: Opening the print cartridge door
  3. Grasp the handle on the old print cartridge, and then pull the print cartridge straight out to remove it. See the recycling information inside the new print cartridge box.
    Figure 6: Remove the print cartridge
    Illustration: Remove the print cartridge.
  4. Remove the new print cartridge from its packaging.
  5. Hold the print cartridge at both ends, and then rock it back and forth six to eight times to ensure uniform printing.
    Figure 7: Rock the print cartridge back and forth
    Illustration: Rock the print cartridge back and forth.
  6. Remove the orange plastic shield, and then pull the orange tab straight out to remove the sealing tape.
    Figure 8: Remove the sealing tape
    Illustration: Remove the sealing tape.
    To prevent print quality issues, do not touch the imaging drum.
    Figure 9: Do not touch the imaging drum
    Illustration: Do not touch the imaging drum.
  7. Insert the print cartridge into the product until it is firmly in place.
    Figure 10: Insert the print cartridge
    Illustration: Inserting the print cartridge.
  8. Close the print cartridge door.
    Figure 11: Close the print cartridge door
    Illustration: Close the print cartridge door.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clear any paper jams

Paper jammed in the product might cause this error message. Follow these steps to clear any jammed paper from the product.
CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage these tools might cause is not covered by the warranty.Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.When you remove jammed paper, pull the jammed paper straight away from the product. Pulling jammed paper out of the product at an angle can damage the product.

Step one: Remove any loose paper first

Remove all loose paper from the input tray, the priority input tray, and the output tray.
CAUTION:Do not try to remove jammed paper at this stage.
  1. Open the input tray.
    Figure 12: Open the input tray
    Illustration of opening the input tray.
  2. Remove any loose paper from the input tray.
    Figure 13: Remove loose paper from the input tray
    Illustration of removing loose paper from the input tray.
  3. Close the input tray.
  4. Remove any loose paper from the priority input tray.
  5. Remove any loose paper from the output tray.
    Figure 14: Remove loose paper from the output tray
    Illustration of removing loose paper from the output tray.

Step two: Clear the jam from the automatic document feeder (ADF)

  1. Open the ADF lid.
    Figure 15: Open the ADF lid
    Illustration of opening the ADF lid.
  2. With both hands, grasp the jammed paper where it is most visible, including the middle, and then carefully pull the paper straight out of the ADF.
    Figure 16: Remove jammed paper from the ADF
    Illustration of removing jammed paper from the ADF.
  3. Close the ADF lid.
    Figure 17: Close the ADF lid
    Illustration of closing the ADF lid.

Step three: Clear the jam from the print cartridge and input tray areas

  1. Open the print cartridge door.
    Figure 18: Open the print cartridge door
    Illustration: Opening the print cartridge door
  2. With both hands, grasp the jammed paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product. If no jammed paper is visible, continue to the next step.
  3. Remove the print cartridge, and then rotate the upper media guide.
    Figure 19: Remove the print cartridge
    Illustration: Remove the print cartridge.
    CAUTION:To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.
  4. With both hands, grasp the jammed paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.
    Figure 20: Remove jammed paper
    Illustration of removing jammed paper.
  5. Reinstall the print cartridge, and then close the print cartridge door.
    Figure 21: Reinstall the print cartridge
    Illustration: Inserting the print cartridge.

Step four: Clear the jam from the output tray

  1. With both hands, grasp the jammed paper where it is most visible, including the middle, and then carefully pull the paper straight out of the output tray.
    Figure 22: Remove jammed paper from the output tray
    Illustration of removing jammed paper from the output tray.

Step five: Reset the printer

  1. Press the Power switch to turn off the product.
  2. Wait 30 seconds, and then press the Power switch to turn on the product.

Step six: Reload paper

  1. Slide the paper length and width guides to their outermost positions.
    Figure 23: Slide paper guides outward
    Illustration of sliding out the paper width and paper length guides.
  2. Tap a stack of plain, white paper on a flat surface to align the edges.
    NOTE:Do not fan paper before loading. To loosen the ream, hold it firmly in both hands, and then twist the media by rotating your hands in the opposite direction.
  3. Load the paper into the input tray with the narrow edge first and the print side facing up. Slide the paper forward until it stops.
    Figure 24: Load paper
    Illustration of loading the paper.
  4. Slide the paper length and width guides inward until they stop at the edges of the paper.
    NOTE:Do not overload the tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the product

These steps apply to Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found in Contact HP.
HP LaserJet M1319f Multifunction Printer

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