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HP Officejet 6500 Wireless All-in-One Printer - E709n support

Printing a Self-Test Report

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Introduction

This document includes instructions for how to print a self-test report from the product control panel.
The self-test report provides product information, such as the product name, model number, serial number, and firmware version number. The self-test report includes printed test patterns, which you can use to troubleshoot many print quality issues.
NOTE:If you need to call HP with a service issue, it is often helpful to print the self-test report before calling.
Figure 1: Sample self-test report
Scan of the product self-test report

Print a self-test report

The following video demonstrates how to print a self-test report.
NOTE:This video shows the HP Officejet 6500. The outside of the product might not look the same as your product, but the steps are the same.
If you have trouble viewing the video, or to view the video in a different size,
Follow these steps to print a test page.
  1. Press the Power button ( ) to turn on the product.
  2. Lift the output tray, and then move the paper guide outward as far as it can go.
    Figure 2: Lift the output tray and adjust the paper guide
    Illustration of lifting the output tray and moving the paper guide outward
  3. Load unused, plain white, U.S. letter or A4 size paper into the input tray.
    Figure 3: Load paper into the input tray
    Illustration of loading paper into the input tray
  4. Adjust the media guide until it rests against the side of the paper, and then lower the output tray.
    Figure 4: Adjust the media guide
    Illustration of adjusting the media guide against the stack of paper
  5. Press the Setup button ( ).
  6. Press the Right Arrow ( ) until the screen displays Print Report , and then press the OK button.
  7. Press the OK button again to print the test-page.
HP Officejet 6500 Wireless All-in-One Printer - E709n

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