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HP Deskjet 955c Printer support

Fatal Error 'Error 1311. Source file not found (cabinet). verify that the file exists and that you can access it.' (MSI 1311) Message Displays During Software Installation In Windows

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Issue

During installation of the HP software, the following error message displays on the computer: 'Error 1311. Source file not found (cabinet). <FILE PATH AND NAME> verify that the file exists and that you can access it.'

Solution

First, choose your operating system.
Important: Follow these solutions in the order presented to resolve the issue.
Follow these steps to download the software from the HP Web site, and then install the software on your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure 1: Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure 2: Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps to copy the CD files to the hard disk and install the software.

Step one: Delete all temporary files on the computer

  1. On the Windows taskbar, click Start, click Run, and then type %temp% in the Open box.
  2. Click Edit, and then click Select All.
  3. Under File and Folder Tasks, click Delete the selected items.
    CAUTION:An 'Access is denied' error might occur. If so, click to close the error message, and then continue deleting the remaining files.

Step two: Copy the installation files to the hard disk

  1. Insert the software CD into the CD drive.
  2. Close any window that opens automatically after you insert the software CD.
  3. On the Windows taskbar, right-click Start, and then click Explore.
  4. In the left pane of the Windows Explorer window, find and select the CD drive that contains the software CD. The contents of the software CD appear in the right pane.
  5. Click Edit, and then click Select All.
  6. Click Edit, and then click Copy.
    CAUTION:Do not copy the contents of the software CD to the Windows Desktop.
  7. Click the C:\ hard disk in the left pane to view its contents in the right pane.
  8. Click File, point to New, and then click Folder.
  9. Name the folder hpdisk.
  10. Double-click the new hpdisk folder to open it, click Edit, and then click Paste. The contents of the software CD are copied to the folder. Leave Windows Explorer open when the copying process ends.

Step three: Delete all temporary files on the computer again

  1. Follow the procedure in Step one: Delete all temporary files on the computer.
  2. After deleting all the temporary files again, continue to Step four: Install the software from the hard disk.

Step four: Install the software from the hard disk

  1. Return to the hpdisk folder in Windows Explorer, and then double-click the Setup executable file. The software installation begins.
  2. Follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps to change the RAM settings and install the software.

Step one: Change the RAM setting

  1. On the Windows taskbar click Start, and then click Run.
  2. In the Open box, type msconfig.
  3. Click OK. The System Configuration Utility opens.
  4. Click the BOOT.INI tab, and then click Advanced Options.
  5. In the BOOT.INI Advanced Options window, select the /MAXMEM= check box. The amount of RAM installed on the computer appears.
  6. Change the setting to 256 (or lower if the computer has less than 256 MB of RAM), and then click OK to close the window.
  7. Click Apply to save the changes, and then click Close to exit the System Configuration Utility.
  8. Click Restart when prompted to restart the computer.

Step two: Install the software

Choose one of these methods to install the software.
Follow these steps to download the software from the HP Web site, and then install the software on your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure 3: Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure 4: Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
Follow these steps to copy the CD files to the hard disk and install the software.
Step one: Delete all temporary files on the computer
  1. On the Windows taskbar, click Start, click Run, and then type %temp% in the Open box.
  2. Click Edit, and then click Select All.
  3. Under File and Folder Tasks, click Delete the selected items.
    CAUTION:An 'Access is denied' error might occur. If so, click to close the error message, and then continue deleting the remaining files.
Step two: Copy the installation files to the hard disk
  1. Insert the software CD into the CD drive.
  2. Close any window that opens automatically after you insert the software CD.
  3. On the Windows taskbar, right-click Start, and then click Explore.
  4. In the left pane of the Windows Explorer window, find and select the CD drive that contains the software CD. The contents of the software CD appear in the right pane.
  5. Click Edit, and then click Select All.
  6. Click Edit, and then click Copy.
    CAUTION:Do not copy the contents of the software CD to the Windows Desktop.
  7. Click the C:\ hard disk in the left pane to view its contents in the right pane.
  8. Click File, point to New, and then click Folder.
  9. Name the folder hpdisk.
  10. Double-click the new hpdisk folder to open it, click Edit, and then click Paste. The contents of the software CD are copied to the folder. Leave Windows Explorer open when the copying process ends.
Step three: Delete all temporary files on the computer again
  1. Follow the procedure in Step one: Delete all temporary files on the computer.
  2. After deleting all the temporary files again, continue to Step four: Install the software from the hard disk.
Step four: Install the software from the hard disk
  1. Return to the hpdisk folder in Windows Explorer, and then double-click the Setup executable file. The software installation begins.
  2. Follow the on-screen instructions to install the software.

Step three: Remove the check from the /MAXMEM check box

  1. Repeat steps 1 through 4 in Step one: Change the RAM setting.
  2. Remove the check from the /MAXMEM check box.
Follow these steps to download the software from the HP Web site, and then install the software on your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure 5: Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Driver - Product Installation Software, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure 6: Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
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