HP Memories Disc Creator Software General Troubleshooting
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Introduction
This document attempts to provide several useful tips, which will assist in solving some incidences when using the HP Memories Disc Creator Software. To facilitate the troubleshooting process, the document will be structured into:
- HP Memories Disc Creator Software common issues.
- Other HP Memories Disc Creator Software issues.
- Memories Disc playing problems.
- HP Memories Disc Creator Software frequently asked questions.
HP Memories Disc Creator Software common issues:
CD-Writer not found
The error message The HP Memories Disc Creator software could not find a CD-Writer on your system
appears during Memories Disc burning. The table below suggests possible causes that may cause this error message and the most suitable procedures to solve it:
| Cause | Fix/Check |
|---|---|
| CD-Writer not MMC (a standard command set used by some CD recorders) compatible. | Replace or try another CD-Writer. |
| Out of date CD-Writer driver. | Download new CD-Writer driver. |
| CD-Writer in use by another applications. | Close other applications including virus checkers and screen savers. |
| Disc not properly seated. | Check disc seating and that CD tray closes properly. |
| Broken CD-Writer. | Replace or try another CD-Writer. |
CD-Writer or Disc can not be accessed
The error messages The HP Memories Disc Creator software can not access your CD-Writer
or The HP Memories Disc Creator software can not read the disc in the CD-Writer
come out during Memories Disc burning. The table below provides possible causes that may cause these error messages and the most suitable procedures to solve them:
| Cause | Fix/Check |
|---|---|
| CD-Writer in use by another application. | Close other applications including virus checkers and screen savers. |
| Disc not properly seated. | Check disc seating and that CD tray closes properly. |
Disc Media issues
The error messages There is no disc in the CD- Writer
, The disc in the CD-Writer is read-only
or The HP Memories Disc Creator software can not erase the disc in the CD-Writer
show during Memories Disc burning. The table below displays possible causes for these error messages and the most suitable procedures to solve them:
| Cause | Fix/Check |
|---|---|
| No disc in the CD-Writer. | Insert valid CD-RW or CD-R and try again. |
| Incompatible media. | Insert valid CD-RW or CD-R and try again. |
| Disc may be dirty or damaged. | Check disc and wipe it gently with a soft, damp cloth and try again. Insert another disc and try again. |
Unable to burn a Memories Disc
The error message The HP Memories Disc Creator software detected a problem when creating the Memories Disc
pops up during Memories Disc burning. The table below presents possible causes for this error message and the most suitable procedures to solve it:
| Cause | Fix/Test |
|---|---|
| Not enough available memory. | Close all programs that are not in use. If this error occurs frequently, add more memory to the computer. |
| Direct Memory Access (DMA) problem. | Enable DMA if necessary. |
| Disc record speed set too high. | Lower maximum recording speed. |
| If other CD writing software was uninstalled, reinstallation of HP Memories Disc Creator software may be needed. | Reinstall HP Memories Disc Creator software . |
Content exceeds CD space
The error message The volume of your content exceeds the available space on the CD
is displayed on screen during Memories Disc organization. The table below explains possible causes for this error message and the most suitable procedure to solve it:
| Cause | Fix/Test |
|---|---|
| Too much content for the available space on the target CD. | Remove some content. Try selecting a shorter image display time or removing images until the % full indicator registers less than 100% full. NOTE:The capacity meter assumes a 700MB disc. For 8 cm (185MB) media, the capacity meter must read well below 100%. |
Problems when creating Video CD
The error message The HP Memories Disc Creator software could not create the Video CD files
appears during Memories Disc creation. The table below offers possible causes for this error message and the most suitable procedures to solve it:
| Cause | Fix/Test |
|---|---|
| Corrupt image or audio file. | Make sure that the image and audio files are supported types. NOTE:HP Memories Disc Creator software does not support WMA files. |
| Temp directory may be read-only or out of space. | Check that directory is not read-only or out of space. |
NOTE:There is a mistake in the Help
files in the HP Memories Disc Creator software version 1.1 which mentions that WMA
files are supported when in fact they are not. This mistake has been fixed in the newer version, HP Memories Disc Creator 2.0.
Problems when processing images
The error messages The HP Memories Disc Creator software could not process some images
or The HP Memories Disc Creator software could not process any images files
come out during Memories Disc creation. The table below gives possible causes for these error messages and the most suitable procedures to solve them:
| Cause | Fix/Test |
|---|---|
| Unsupported file types or corrupt images. | Make sure file types are on supported list. Try again. Select smaller set of files in different directory. |
Problems with audio files
The error messages The HP Memories Disc Creator software could not process your audio file
, This may not be a supported file type or the file may be corrupt
, or Make sure that your audio file is a WAV or MP3 format
show during Memories Disc creation. The table below presents possible cause for these error messages and the most suitable procedures to solve them:
| Cause | Fix/Test |
|---|---|
| File may be an unsupported type, may be corrupt or may have an incorrect extension. | Make sure the file type is WAV or MP3. NOTE:HP Memories Disc Creator software does not support WMA files. Try creating a Memories Disc without an audio file. |
NOTE:There is a mistake in the Help
files in the HP Memories Disc Creator software version 1.1 which mentions that WMA
files are supported when in fact they are not. This mistake has been fixed in the newer version, HP Memories Disc Creator 2.0.
Low memory problems
The error message You are below 200MB of free remaining disc space. You must create additional disc space before you can create a Memories Disc
is displayed any time during processing of Memories Disc. The table below provides possible causes for this error message and the most suitable procedures to solve it:
| Cause | Fix/Test |
|---|---|
| At least 200MB of space must be available at all times. | Make sure that the computer meets the minimum system requirements. Remove unnecessary files and programs and try again. |
General failure
The error message The HP Memories Disc Creator software detected a problem and can not continue
pops up any time during processing of Memories Disc. The table below suggests possible causes for this error message and the most suitable procedures to solve it:
| Cause | Fix/Test |
|---|---|
| Missing a DLL file or possible corrupt installation. | Reboot the computer. Check for a newer version of HP Memories Disc Creator software. Uninstall HP Memories Disc Creator software and reinstall HP Memories Disc Creator software again. |
Buffer underrun errors
The error message Buffer underrun .....
shows during Memories Disc burning. The problem is the interruption in flow of data to CD-Writer due to empty buffer. The table below offers possible causes for this error message and the most suitable procedures to solve it:
| Cause | Fix/Test |
|---|---|
| Fragmented Hard Drive. | Run Scandisk and Defrag before burning Memories Disc. |
| CD recording speed too high. | Choose slower record speed. Start at 1x to test. |
| Too little temp space. | Does system meet minimum requirements? Verify available temp space; at least twice as much as largest file size. Close background tasks (for example, screen savers, antivirus and other applications). Turn off power management . |
| Slow source devices. | Unsure use of latest drivers, specially for SCSI controller card-driven devices. |
| Slow data transfer. | Place CD-Writer on its own IDE channel. It should at least be on a different channel than the hard disk. If working over a network, try copying to a local disk before burning disc. |
| Damaged source file or source media. | Check source media for dust or scratches. Try copying file to hard disk to verify source. |
| Source file in use. | Make sure all files are closed and not in use. |
NOTE:Many new CD-Writers have a feature to prevent buffer underruns called BURN-Proof (BufferUndeRuN Proof). BURN-Proof CD-Writers continually check the status of the buffer and when it falls low, usually below 10% of maximum capacity, they stop recording. As soon as the buffer refills, the CD-Writer will start writing again where it left off.
Other HP Memories Disc Creator Software issues:
The following issues may occur during creation of Memories Disc:
Problems with low memory systems
| What | Actions |
|---|---|
| Failures during pre-master or CD burning when dealing with many high resolution images, especially on low memory (64MB) Windows 9x platforms. | Select a low burn speed: 1x or 2x. Do not run other tasks while creating the disc. Close all background tasks such as screen savers and virus checkers. |
Maximum number of images
| What | Actions |
|---|---|
| Maximum number of images is determined by the following conditions: Total size of the images, plus the generated content of the Memories Disc does not exceed the available space on CD. | The HP Memories Disc Creator software manages its capacity meter based on 700MB of space. When using a CD with different capacity (such as an 8 cm, 185MB disc) adjust accordingly. |
Multiple CD-Writers drivers
| What | Actions |
|---|---|
| The HP Memories Disc Creator software automatically selects the first CD-Writer on a system, usually the Master IDE device, when multiple CD-Writers exist. | To use the other CD-Writers, check the CD-Writers documentation for instructions on swapping master/slave IDE devices. |
Compatibility with other CD writing software
| What | Actions |
|---|---|
| Although HP Memories Disc Creator software is compatible with other CD writing software, dialogs from other CD writing software may pop up upon insertion of a disc in the CD-Writer. | Dismiss other dialogs as they pop up. Do not use other applications to format Memories Discs. In most cases, HP Memories Disc Creator software will not work with media formatted by other CD writing software. |
Compatibility with Microsoft Windows XP CD writing software
| What | Actions |
|---|---|
| The HP Memories Disc Creator software is compatible with Windows XP's built-in CD writing applications. However, the two applications can not be used at the same time. | If problems occur when writing to a CD on a Windows XP system, select the CD-Writer in Windows Explorer and check whether it contains files ready to be written. If so, remove them before using HP Memories Disc Creator software. Removing files from the CD-Writer will not remove the originals from the system. |
Working with CD-R and CD-RW media
| What | Actions |
|---|---|
| Although HP Memories Disc Creator software is tested on many media types, subtle differences in media and CD-Writers may cause inconsistent behaviors. | If HP Memories Disc Creator software has trouble detecting media or erasing media, try a new, blank, unused disc of the same type or a different brand of media. NOTE:Remember that HP Memories Disc Creator software will not usually work with media formatted by other CD writing software. |
WMA not supported
| What | Actions |
|---|---|
| HP Memories Disc Creator software does not support WMA audio files. | Do not attempt to use WMA files on Memories Discs. |
NOTE:There is a mistake in the Help
files in the HP Memories Disc Creator software version 1.1 which mentions that WMA
files are supported when in fact they are not. This mistake has been fixed in the newer version, HP Memories Disc Creator 2.0.
Memories Disc playing problems:
Problems playing a Memories Disc on a computer
| What | Possible Cause | Action |
|---|---|---|
| Memories Disc does not autostart. | File HOMEPAGE.HTM corrupt or not found in the root directory of Memories Disc. | If the home page does not open automatically, find and open the file HOMEPAGE.HTM in the root directory of the Memories Disc. |
| Computer plays Photo/Slide Show silently. | HP Memories Disc Creator software requires that the computer and the Web browser to be configured to play MP3 audio files. If this is not configured correctly, the Photo/Slide Show will run silently. | Configure the computer and the Web browser to play MP3 audio files. |
Problems playing a Memories Disc on a DVD player
| What | Possible Cause | Action |
|---|---|---|
| Menu does not appear when you insert Memories Disc in the DVD player. | DVD's player playback control (PBC) for Video CD is not set to on. | See the User's Guide for the DVD player for instructions. Check also that Auto Play is enabled. |
HP Memories Disc Creator software frequently asked questions:
How to Install HP Memories Disc Creator Software in a Different Language than the OS
The following document shows how to install the HP Memories Disc Creator Software in a different language from the OS (Operative System),
HP Scanjet Scanners - How to Install HP Memories Disc Creator Software in a Different Language than the OS
What kind of discs should be used to burn Memories Discs?
For bests results use CD-RW discs. CD-RW media is more compatible with older DVD players than CD-R media.
The DVD player used to view Memories Discs must meet the minimum system requirements. However, some DVD players that do not claim support for CD-R or CD-RW media may still support them. Experiment to determine which work best.
What types of audio files are supported?
The HP Memories Disc Creator software supports the following audio formats:
- WAV (Waveform Audio Data format).
- MP3 (MPEG layer 3 audio encoding).
- CDA (Compact Disc Audio). This is the format on audio CDs.
The HP Memories Disc Creator software can read an audio track from an audio CD. 
NOTE:The HP Memories Disc Creator software does not support WMA files.
NOTE:There is a mistake in the Help
files in the HP Memories Disc Creator software version 1.1 which mentions that WMA
files are supported when in fact they are not. This mistake has been fixed in the newer version, HP Memories Disc Creator 2.0.
WARNING:The user is responsible for observing any legal obligations that apply to the selected music. The built-in music provided with HP Memories Disc Creator software may only be used as background music.
What types of image files are supported?
The HP Memories Disc Creator software supports the following image formats:
- BMP (Windows BitMaP format).
- JPEG, JPG (Joint Photographic Experts Group format).
- TIF (Tag Image File format).
- GIF (Graphics Interchange File format).
- PNG (Portable Network Graphics format).
- PCT (Macintosh PICT format).
- PCD (Kodak PhotoCD format).
- JTF (TIFF format with JPEG compression).
- CMP (LeadTOOLS bitmap compression format).
- JFF, JFIF (JPEG file interchange format).
Which DVD players are compatible with Memories Disc?
To play a Memories Disc, a DVD player must have the following capabilities:
- Be compatible with Video CD (VCD) format, also known as Compact Disc Digital Video.
- Be able to read CD-R or CD-RW media (Many older DVDs support CD-RW media only. Test this by trying both types on the DVD player)
To interactively browse pictures on a Memories Disc, the DVD player must support the Video CD 2.0 format, sometimes known as Playback Control (PBC).
What does the capacity meter measure?
The capacity indicator checks and displays the capacity used, for instance, the percentage full, based on a 700MB disc.
If the percentage exceeds 100%, the user must remove content before creating a disc. This can be accomplished by selecting shorter image display time or by removing images.
Some discs have less than 700MB capacity. In these cases, the capacity meter is not accurate and the actual content must be less than 100%.
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