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HP PSC 1315 All-in-One Printer support

Windows: How to Get HP Solution Center

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What is HP Solution Center?

HP Solution Center is the main software program that you use to control and maintain your printer. The program is part of the Full Feature software and driver package, and cannot be downloaded separately . HP Solution Center acts as a central point of access for tasks such as scanning, printing, and copying, and also provides access to the following features:
  • Printer settings (such as scan and print settings)
  • Printer help and troubleshooting
  • Links to shopping and supplies
  • Other HP software programs (such as photo-editing software)
When you perform a standard installation of the Full Feature HP software, HP Solution Center installs automatically. However, it does not install with a Basic driver installation or a plug-and-play installation. Also, you might have excluded the program if you performed a custom or minimum type of installation.
Check whether HP Solution Center displays in the list of installed programs:
  • Windows XP : Click Start , click All Programs , and then click the HP folder.
  • Windows Vista and Windows 7 : Click the Windows icon ( ), click All Programs , and then click the HP folder.
  • Windows 8 : Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Solution Center in the Search box.
  • If HP Solution Center is in the list of HP programs , click it to open the program. If it opens successfully, you do not need to continue with the instructions in this document.
  • If HP Solution Center is not in the list of programs , click your operating system, and then follow the steps to install the software.
Use one of the following methods to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the Full Feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Typical (Recommended) type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Minimum type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Use one of the following options to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the Full Feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Use one of the following options to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the Full Feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Use one of the following methods to install HP Solution Center.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
The HP Printer Install Wizard quickly and easily finds the best Windows 8 print driver for your printer. To save time, try using this automated tool instead of the other installation methods in this document. Click the following link to download and run the HP Printer Install Wizard.
NOTE:The HP Printer Install Wizard is not available for all printers.
Link to toolFile size
HP Printer Install Wizard > 1MB

Video of downloading and running the HP Printer Install Wizard

The following video demonstrates how to download and run the HP Printer Install Wizard.
NOTE:This video shows the Windows 8 operating system and the HP ENVY 100 (D410a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to download and run the HP Printer Install Wizard are the same.
HP Solution Center is part of the Full Feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.

Video of downloading and installing the Full Feature software

The following video demonstrates how to download and install the Full Feature software with a USB connection in Windows 8.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
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