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HP Officejet 5510 All-in-One Printer support

Print Cartridge Errors

  • PrintPrint


  • A message or flashing light indicates a problem just after a new cartridge is installed.
  • A message indicates that there is a problem with a cartridge.
NOTE:This product addresses cartridge errors in printers sold before 2004. If you purchased your product in 2004 or later, please search for error messages or information specific to your printer.


To fix cartridge errors, complete the following steps:
  1. Remove both cartridges (even if the message indicates only one cartridge). See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges.
    WARNING:Make sure to complete the procedure and reinstall the cartridges within 30 minutes. The ink in the cartridges can dry in the nozzles if the cartridge is outside of the printer for too long.
  2. Unplug the printer.
  3. Inspect the cartridges:
    • If the cartridges are new, make sure the protective tape has been removed completely.
    • Make sure the cartridges are not damaged. If the copper-colored electrical strip is torn or punctured, the cartridge must be replaced.
    • Make sure the cartridges are compatible with the printer. See the manual for a list of compatible cartridges.
  4. Reinstall the cartridges.
    NOTE:HP cannot guarantee the quality or reliability of refilled or remanufactured cartridges.
    • Make sure each cartridge is in the correct slot.
    • Make sure the cartridge is snapped into place and the latch is closed.
    • Close the front cover and plug the printer back in.
  5. If the steps above do not fix the problem, follow the procedure below to clean the cartridge and electrical contacts:
    1. Gather cleaning supplies:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available.
      • Clean cotton swabs or any soft, lint-free material (coffee filters work well).
    2. Remove both cartridges.
    3. Unplug the printer.
    4. Lightly moisten the lint-free cleaning material with clean water.
    5. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
      Figure 1: Cartridge nozzles and contacts
      Illustration showing the nozzles and contact area on a cartridge
      1 - Nozzles
      2 - Contacts
      Figure 2: Cartridge nozzles and contacts
      Illustration showing the nozzles and contact area on a cartridge
      1 - Nozzles
      2 - Contacts
      If your cartridge doesn't look exactly like one of the illustrations above, locate the contacts by looking for an area with a number of small copper squares. The illustration below shows some representative cartridge contacts.
      Figure 3: Cartridge contacts
      Picture of the cartridge contacts on two cartridges
    6. Using a new swab, clean the cartridge contacts inside the printer (the print carriage). The illustrations below show contact locations for some representative carriages. If your carriage does not look like either of the pictures below, try to locate copper contacts inside of the printer that would touch the contacts on the cartridge when the cartridge is installed.
      Figure 4: Carriage contacts
      Figure 5: Carriage contacts
    7. Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
    8. Close the front cover and plug the printer back in.
  6. If the steps above have not solved the problem, repeat them.
  7. If the error still occurs after repeating all the steps, replace the cartridges. If you have already replaced the cartridges once without solving the problem, contact HP. The printer might need to be serviced.
HP Officejet 5510 All-in-One Printer

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