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A 'Stalled Carriage' or 'Print Cartridge Cradle is Stuck' Error Message Displays for HP Photosmart 1315 Printer

  • PrintPrint

Issue

The message 'Print cartridge cradle is stuck / clear jam and then press OK' displays in the control panel. The product might also have one of the following issues:
  • A paper jam
  • The product will not print
  • Printing stopped unexpectedly

How to use the solutions in this document

A carriage jam can occur for a number of reasons, such as obstructions in the path of the carriage, a paper jam, or even issues with the product software.
To solve the carriage jam, try each solution in this document, and then use the steps in this section to print a self-test report to determine if the product hardware functions correctly. Once you have solved the carriage jam, and the product successfully prints a self-test report, there is no need to continue trouble shooting.

Print a self-test report

  1. Press Menu.
  2. Press the Right arrow () to display the Tools menu.
  3. Press the Down arrow () to highlight Print a Test Page.
  4. Press Select.
IMPORTANT: Try to print a self-test report after every solution even if the solution appears to resolve the issue.

Solution one: Turn the printer off, and then turn it on

Follow these steps to turn the product off and then to turn it on.

Step one: Turn the printer off, and then turn it on

  1. Press the Power button () to turn the product off.
  2. Wait 15 seconds.
  3. Press the Power button () to turn the product on.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clear all paper jams

Follow these steps to clear any paper jams.

Step one: Remove any loose paper

  1. Disconnect the USB cable from the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove all unused paper from the tray.
    CAUTION:At this point, remove only the unused paper. Do not try to remove jammed paper from the front of the product. Continue with these instructions to clear any paper jam from the back of the product first to help prevent damage to the product and to avoid tearing paper inside the product.

Step two: Remove all paper from inside the back of the printer

  1. Turn the product around to access the back.
  2. Turn the knob on the rear access door, and then remove the rear access door.
    If the product has a two-sided printing accessory (duplexer) in place of the rear access door, press the two buttons on the sides of the duplexer, and then remove the duplexer.
    Figure 1: Remove the rear access door
    Illustration of removing the rear access door.
  3. Remove all traces of paper from inside the product.
  4. Reinstall the rear access door or duplexer.

Step three: Remove jammed paper from the front of the printer

Follow these steps to remove jammed paper from the front of the product.
IMPORTANT: Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  1. Reconnect the power cord to the back of the product.
  2. Press the Power button () to turn on the product.
  3. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
    Figure 2: Open the carriage access door
    Illustration of opening the carriage access door.
  4. With the product turned on, disconnect the power cord from the back of the product.
  5. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.
  6. Check for any paper or objects that might be stopping the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  8. Remove any loose paper or obstructions found.
  9. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  10. Close the carriage access door.
  11. Reconnect the power cord to the product and to the power source.
  12. Reconnect the USB cable to the product.
  13. Load plain paper in the tray.
    Figure 3: Load paper
    Illustration of loading paper.
  14. Press the Power button () to turn the product on.

Step four: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the cartridges are installed correctly

Improper placement or installation of the cartridges can cause a carriage jam. Installing only one cartridge can also cause a carriage jam.
Follow these steps to make sure that the cartridges are installed correctly:

Step one: Remove the cartridges

  1. Press the Power button () to turn on the product.
  2. Open the carriage access door.
    Figure 4: Open the carriage access door
    Illustration of opening the carriage access door.
  3. Open the latch on one cartridge.
    Figure 5: Open the latch on one cartridge
    Illusrtration of opening the cartridge latch
  4. Slide the cartridge out of the carriage.
    NOTE:While the cartridges are not in the product, store the cartridges either in a cartridge protector or in an airtight container.
  5. Repeat the previous steps to remove the other cartridge.
  6. Look under and around the carriage, and then remove any obstructions.

Step two: Reinstall the cartridges

  1. Hold one cartridge with the HP logo on top.
  2. Slide the cartridge into its slot, and then press it toward the back of the product until it locks into place.
    Figure 6: Slide the cartridge into its slot
    Illustration of sliding the cartridge into its slot.
  3. Close the cartridge latch.
    Figure 7: Close the latch
    Illustration of closing the latch.
  4. Repeat the previous steps to install the other cartridge.
  5. Close the cartridge access door.

Step three: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Adjust the clutch on the printer

Follow these instructions to adjust the clutch on the product.

Step one: Adjust the printer clutch

  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Open the carriage access door.
    Figure 8: Open the carriage access door
    Illustration of opening the carriage access door.
  4. Remove the cartridges. See the section in this document on removing the cartridges.
  5. Slide the carriage to the right side of the product.
  6. Locate the clutch on the left side of the product.
    NOTE:The clutch is a flat component that rests just above the white roller gear wheel. It might be either black metal or white plastic.
    Figure 9: The clutch
    Photo of the clutch.
  7. Turn the product around to access the back.
  8. Turn the knob on the rear access door, and then remove the rear access door.
    Figure 10: Remove the rear access door
    Illustration of removing the rear access door.
    If the product has a two-sided printing accessory (duplexer) in place of the rear access door, press the two buttons on the sides of the duplexer, and then remove the duplexer.
  9. Turn the product around to access the front.
  10. Press the clutch firmly towards the back of the product while rolling the wheels inside the back of the product upward two full rotations.
  11. Release the clutch, and then roll the wheels upward two more rotations.
  12. Reinstall the rear access door or duplexer.
  13. Reinstall the cartridges, and then secure the latches in place.
  14. Close the top cover.
  15. Reconnect the power cord.
  16. Press the Power button () to turn on the product.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Connect the printer directly to a wall outlet

If the product is connected to a power strip or a surge protector, follow these steps to connect the product directly to a wall outlet.

Step one: Connect the printer directly into a wall outlet

  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Disconnect the power cord from the power device.
  4. Plug the power cord directly into a wall outlet.
  5. Connect the power cord to the back of the product.
  6. Press the Power button () to turn on the product.
  7. Try to print.
    NOTE:If the product prints when plugged directly into a wall outlet, the power strip or surge protector might not provide sufficient power to print.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution six: Perform a power reset

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from back of the product.
  3. Disconnect the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Connect the power cord into wall outlet.
  6. Connect the power cord to the back of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  8. Try to print.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.
    If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job.

Step three: Search for more information

If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing.
Right-click this link, Product Support Home Page , and then click Open in New Window.
NOTE:If the page displays in the wrong region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct region and language.

Solution seven: Service the product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.

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