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Clearing a Paper Jam for HP Deskjet 6940 and 6943 Printers

  • PrintPrint

Issue

A paper jam occurs while printing.

Solutions

Paper jams might occur in the printer or in the optional accessory trays.

Clearing a paper jam in the printer

  1. Press the Resume button on the front panel of the printer. If the paper jam does not clear, then go to the next step.
    1 - Power button and light
    2 - Print Cancel button
    3 - Resume button and light
    4 - Network light
    5 - Report Page button
    6 - Print cartridge status lights
  2. Turn off the printer.
  3. Push the two latch handles on the rear access door of the printer toward each other, and then remove the door.
  4. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
    NOTE:If printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
  5. Replace the rear access door securely.
  6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
    CAUTION:Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front of the printer.
  7. Turn on the printer, and then press the Resume button.
  8. Print the document again.
NOTE:If paper jams occur frequently, try using a heavier paper.

Clearing a paper jam in the automatic two-sided printing accessory (duplexer)

Follow these steps to remove a paper jam from the duplexer.
  1. Turn off the printer.
  2. Press the buttons on the left and right sides of the duplexer, and then remove it from the printer.
    CAUTION:Remove the duplexer before opening it when clearing a paper jam.
  3. Remove any paper from inside the printer.
  4. Open the duplexer.
  5. Remove any paper from inside the duplexer.
  6. Close the duplexer.
  7. Attach the duplexer to the printer.
  8. Turn on the printer, and then press the Resume button.
  9. Print the document again.

Clearing a paper jam from the automatic two-sided print accessory with small paper tray

Follow these steps to remove a paper jam from the automatic two-sided print accessory with small paper tray.
  1. Turn off the printer.
  2. Press the buttons on the left and right sides of the accessory, and then remove it from the printer.
    CAUTION:Remove the automatic two-sided print accessory with small paper tray before opening it when clearing a paper jam.
  3. Remove any paper that is inside the printer.
  4. Lift the back lever on the accessory, and then unhook the small paper tray.
  5. Tilt the small paper tray forward and then open the lower door of the accessory.
    1 - Tilting the small paper tray
    2 - Opening the lower door
  6. Remove any paper that is inside the accessory.
  7. Close the accessory, and then secure the back lever to close the accessory.
  8. Attach the accessory to the printer.

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