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HP Photosmart C5280 All-in-One Printer support

Two-Sided Print (Duplexing) Option Is Not Available in Windows XP Even Though an Automatic Two-Sided Printing Accessory is Installed

  • PrintPrint

Issue

After a duplexer has been attached to the rear of the unit, the two-sided printing option is not available.
NOTE:The HP Automatic Two-sided Printing Accessory ships with some printer models and is available as an optional accessory for others. The HP Automatic Two-sided Printing Accessory with Small Paper Tray is available as an optional accessory.

Solution

Verify that the duplexer is correctly attached to the rear of the printer. Then use the following steps to enable the duplexer in the software.

Step one: Set the printer properties to recognize that the two-sided printing accessory is attached

Video of adding the duplexer accessory to the print settings

The following video demonstrates how to add the duplexer to the print settings.
NOTE:This video shows the Windows 7 operating system and the HP Photosmart Premium Fax (C309a) All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to add the duplexer to the print settings are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow the steps below to set the printer properties.
  1. Click Start and click Control Panel .
  2. Click Printers and Faxes .
  3. Right-click the printer icon for the HP Photosmart series printer.
  4. Click Properties and click the Device Settings tab.
  5. Click the plus sign (+ ) next to Installable Options to expand it, if needed.
  6. Click Duplex Unit to open the drop-down menu.
  7. Open the Duplex Unit menu and select Installed .
  8. Click Apply and click OK .
Figure 1: Duplex Unit menu choices

Step two: Setting preferences in the print driver

Video of setting the printing preferences for two-sided printing (duplexing)

The following video demonstrates how to set the printing preferences for two-sided printing (duplexing).
NOTE:This video shows the Windows 7 operating system and the HP Photosmart Premium Fax (C309a) All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to set the printing preferences are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow the steps below to set the printer driver preferences.
  1. Click Start and click Control Panel .
  2. Click Printers and Faxes .
  3. Right-click the printer icon for the HP Photosmart series printer.
  4. Click Printing Preferences and click the Features tab.
  5. Find Paper Saving Options .
  6. Select Automatic from the drop-down menu under Two-sided printing .
  7. Adjust the number of pages per sheet and booklet layout as needed.
HP Photosmart C5280 All-in-One Printer

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