'Print cartridge(s) missing or not detected' Message Displays on the Printer After Installing a Print Cartridge
This document is for the D5360, D5363, and D5368 printers.
The Print cartridge(s) missing or not detected message appears on the control panel display after a new print cartridge is installed. The product does not print.
Step one: Remove, inspect, and reseat the print cartridges
The print cartridge might not have full electrical contact with the product. Removing and reinstalling the print cartridge might help.
NOTE:HP cannot guarantee the quality of remanufactured or refilled print cartridges.
- Make sure that the product is turned on.
- Open the product cover. The carriage moves to the far-right side of the product.
- Wait until the carriage is idle and silent.
- Press down lightly on the end of each print cartridge to release it.
- Slide both print cartridges out and inspect them.CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles.Figure 4: Copper-colored electrical contacts and nozzles1 - Copper-colored electrical contacts2 - NozzlesCheck the copper-colored electrical contacts for debris.Make sure that all the protective tape has been removed.CAUTION:Do not attempt to remove the copper electrical strip.
- Reinstall the print cartridges in the product, then close the product cover.
Figure 6: Print cartridge slots1 - Print cartridge slot for the tri-color print cartridge2 - Print cartridge slot for the black and photo print cartridges
- Print cartridges marked with a triangle go into the left carriage slot.
- Print cartridges marked with a square or pentagon go into the right carriage slot.
Step two: Clean the print cartridge contacts
- Gather the following items to clean the print cartridge:
- Clean, distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the print cartridge.
- Clean cotton swabs or any soft, lint-free material that does not stick to the print cartridges (coffee filters work well).
- Sheets of paper or a paper towel to rest the print cartridges on during cleaning.
- Open the product cover and wait until the carriage stops moving.
- Remove both print cartridges and place them on a piece of paper with the nozzle plate facing up.NOTE:Clean the copper-colored electrical contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the print cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
- Unplug the product.
- Dip a swab in the water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
- Clean the copper-colored electrical contacts. Do not touch the ink nozzles.
- Either let the print cartridge sit for 10 minutes to allow the cleaned area to dry or use a new swab to dry it.
- Reinstall the print cartridge.
- Plug in the power cord.
- Close the product cover.
- Try to print again. If the issue continues, proceed to the next step.
Step three: Repeat reseating and cleaning steps
If all the steps have been completed and the issue continues, repeat Step one: Remove, inspect, and reseat the print cartridges and Step two: Clean the print cartridge contacts.
Step four: Replace the print cartridge
Replace the problem cartridge with a new, compatible HP print cartridge. See the product user guide for a list of compatible print cartridges.
- Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
- Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty print cartridge slot.
- If installing the tri-color print cartridge, slide it into the left slot.
- If installing a black, photo, or gray photo print cartridge, slide it into the right slot.
- Push the print cartridge firmly into the slot until it snaps into place.
- Close the product cover.
Step five: Service the product
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
- If your product is in warranty, contact HP.
- If your product is out of warranty, fees might apply for contacting HP.