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HP Officejet Pro 8000 Wireless Printer - A809n support

Cannot Print PDFs from Adobe Reader

  • PrintPrint

Issue

When you try to print a PDF file, the file does not print.
NOTE:The solutions in this document are specific to Adobe Reader. If you are having problems printing PDFs from another Adobe product (such as Acrobat), consider contacting Adobe for assistance with Adobe products.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Diagnose the problem

Follow these steps to determine if the issue relates to a specific PDF file, or all PDF files.

Step one: Try alternate printing methods

  1. Open any other PDF file. If you do not have another PDF file, download this test PDF (Test_PDF_file.pdf).
  2. On the new PDF file, click File, and then click Print, or click the Print icon (). The Print window opens.
  3. Click OK to begin the print job.
    • If the other PDF file prints correctly, the original PDF might be damaged. Discontinue the steps in this procedure and skip to the next solution in this document.
    • If the other PDF file does not print, continue with these steps.
  4. Open any other file in another program, such as Microsoft Word or Notepad, and then print that file.
    • If the Microsoft Word or Notepad file prints correctly, the issue is specific to the Adobe file. Discontinue the steps in this procedure and skip to the next solution in this document.
    • If the Microsoft Word or Notepad file does not print, continue with the steps in this document.

Step two: Eliminate computer related problems

  1. Restart your computer.
  2. When the computer restarts, close all other open programs, if any opened automatically during startup.
  3. Try printing the original PDF file again.
    • If the file prints correctly, you do not need to continue troubleshooting. Your computer might have been low on memory.
      Tip: Make sure your computer has enough free disk space to print the PDF file, especially if it is a large file. Adobe recommends that free space is equivalent to three to five times the size of the file you print.*
      Tip: Consider keeping other programs closed when printing a PDF. Adobe recommends keeping at least 50% of your computer's system resources free when printing PDF files.
    • If the file does not print, continue to the next step.

Step three: Eliminate printer related problems

  1. Press the Power button () to turn off your HP product.
  2. Wait 15 seconds, and then press the Power button () to turn on the product.
  3. Try printing again.
    • If the file prints correctly, you do not need to continue troubleshooting. The HP product's memory might have been full.
      Tip: Make sure your HP product has enough memory (RAM) to print the PDF file. Adobe recommends at least 2 MB of RAM to print at 300 dpi and 4-6 MB of RAM to print at 600 dpi.*

      To determine your product's RAM, scroll to the top of this Web page to the Search section.

      Type your product in the Product box, and then type "specifications" in the Question or keywords box, and then click the arrow button ().

      Figure 1: Search box on the HP Web site
      Graphic: Search box on HP.com
    • If the file does not print, continue to the next step.

Step four: Eliminate peripheral or network related problems

  1. If the PDF you are trying to print is on a peripheral device, such as a jump drive or CD, move the file to your computer's hard drive, and then try printing again.
    Tip: Adobe recommends storing files on a local hard disk when you open, save, or print them to reduce potential problems and damage to your files.*
  2. Try printing the original PDF file on another computer. If your product is on a network (wired or wireless), try printing from a non networked product.
    • If the file prints correctly, the problem relates to your computer or your network. In this case, consult your systems administrator or the manufacturer of your computer for further assistance.
    • If the file does not print, continue to the next solution in this document.

Solution two: Problems with a specific PDF file

If you have determined that the problem is restricted to a specific PDF file, follow these steps.

Step one: Print the PDF as an image

  1. Open the original PDF file, if necessary.
  2. Click File, and then click Print, or click the Print icon (). The Print window opens.
  3. Click Advanced. The Advanced Print Setup window opens.
  4. Select the Print As Image checkbox, change any other settings as desired, and then click OK.
  5. On the Print window, click OK again to begin printing.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step two: Download the PDF again

If the previous steps have not resolved the issue, try downloading the PDF again. The file might have downloaded incorrectly or incompletely the first time.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Advanced solutions

If the previous solutions did not resolve your issue, consider contacting Adobe for help with more advanced solutions, such as these:
  • Get the latest version of Adobe Reader
  • Upgrade to another Adobe product
*Source: Adobe document 316508
HP Officejet Pro 8000 Wireless Printer - A809n

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