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HP Officejet 4500 All-in-One Printer - G510g support

The Product Makes Noise when Printing

  • PrintPrint

Issue

During printing, the HP product makes unusual or loud noises. You might describe the noise as grinding, squeaking, or screeching.

Before you start

Before you begin the steps in the Solution section, gather some materials to clean your product. Have the following things available:
  • Cotton swabs, cloths, or other clean, soft, lint-free material
  • Distilled water (tap water might contain contaminants that can damage the cartridge)
  • A clean sheet of paper

Solution

Important: Some of the graphics in the following steps might not look exactly like your product. Use the graphic that looks most like your product for reference.
Follow these steps in the order presented to resolve the issue.

Step one: Clean the rollers in the back of the product

  1. Disconnect the power cord from the back of the product.
  2. On the back of the product, find the rear door.
  3. Squeeze the tab or tabs on the rear door, and then pull the rear door toward you to remove it.
    Figure 1: Open the rear door on older Photosmart, Officejet, or PSC products
    Illustration: Open the rear door on older Photosmart, Officejet, or PSC products
    Figure 2: Open the rear door on newer Photosmart, Officejet, or PSC products
    Illustration: Open the rear door on newer Photosmart, Officejet, or PSC products
  4. Inside the back of the product, rotate the paper rollers with your fingers to make sure that they can turn freely.
    Figure 3: Rear paper rollers
    Illustration: Rear paper rollers on older Photosmart, Officejet, or PSC products
  5. Rotate the rollers located on the inside of the rear door to make sure that they can turn freely.
    Figure 4: Paper rollers on the inside of the rear door
    Illustration: Paper rollers on the inside of the rear door
  6. Remove any torn pieces or scraps of paper that you can see.
  7. Dampen a clean, lint-free cloth or swab with distilled water, and then wipe the paper rollers inside the product and on the inside of the rear door clean. Rotate the paper rollers with your fingers to clean all the way around them.
  8. Reattach the rear door. Make sure that it snaps into place.

Step two: Clean the rollers in the front of the product

  1. Lift the cartridge access door to access the front paper rollers in the product.
    NOTE:On some Officejet models, you might need to close the document catcher. Then, look in through the front of the product to access the front paper rollers.
    Figure 5: Lift the cartridge access door
    Illustration: Open the cartridge door
    Figure 6: Close the document catcher
    Illustration: Close the document catcher
  2. Inside the front of the product, rotate the paper rollers with your fingers to make sure that they can turn freely.
  3. Remove any torn pieces or scraps of paper that you can see.
  4. Dampen a clean, lint-free cloth or swab with distilled water, and then wipe the paper rollers clean. Rotate the paper rollers with your fingers to clean all the way around them.
    Figure 7: Front paper rollers
    Illustration: Front paper rollers

Step three: Clean the small rollers

Dampen a clean, lint-free cloth or swab with distilled water, and then wipe the small rollers, also called the pinch rollers, clean. The pinch rollers are the small metal rollers directly above the paper rollers. Rotate the pinch rollers with your fingers to clean all the way around them.
Figure 8: Pinch rollers
Illustration: Pinch rollers
NOTE:Do not clean the carriage rod. Removing or damaging the lubrication on the carriage rod can cause the product to make more noise.
Figure 9: Carriage rod
Illustration: Carriage rod
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step four: Service the product

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Officejet 4500 All-in-One Printer - G510g

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