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Scanners not supported in Windows 8 or Windows 8.1

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Products not supported

The following older scanners are not supported and do not have any HP driver options available for use in Microsoft's Windows 8 or Windows 8.1 operating systems:
  • HP 1000 Photo Scanner
  • HP Network Scanjet 4 Scanner series
  • HP Network Scanjet 5 Scanner series
  • HP Photosmart Photo Scanner
  • HP Photosmart s20 Photo Scanner series
  • HP Photosmart 1200 Photo Scanner
  • HP Scanjet Office Scanner (PC/ISA)
  • HP Scanjet Original series
  • HP Scanjet Plus Scanner series
  • HP Scanjet IIc and IIp Scanner series
  • HP Scanjet 3c and 3p Scanner series
  • HP Scanjet 4c, 4p, and 4s Scanner series
  • HP Scanjet 5p and 5s (PC) Scanner series
  • HP Scanjet 2100c Scanner series
  • HP Scanjet 2200c Scanner series
  • HP Scanjet 2300c Scanner series
  • HP Scanjet 2380 Digital Flatbed Scanner
  • HP Scanjet 3200c Scanner series
  • HP Scanjet 3300c Scanner series
  • HP Scanjet 3400c Scanner series
  • HP Scanjet 3500c, 3530c, and 3570c Scanner series
  • HP Scanjet 3770 Digital Flatbed Scanner
  • HP Scanjet 3970 Scanner series
  • HP Scanjet 4070 Photosmart Scanner series
  • HP Scanjet 4100c Scanner series
  • HP Scanjet 4200c Scanner series
  • HP Scanjet 4300c Scanner series
  • HP Scanjet 4370 Photo Scanner series
  • HP Scanjet 4400c and 4470c Scanner series
  • HP Scanjet 4500c and 4570c Scanner series
  • HP Scanjet 4600 Scanner series
  • HP Scanjet 5100c Scanner series
  • HP Scanjet 5200c Scanner series
  • HP Scanjet 5300c and 5370c Scanner series
  • HP Scanjet 5400c and 5470c Scanner series
  • HP Scanjet 5490c Scanner series
  • HP Scanjet 5500c and 5550c Scanner series
  • HP Scanjet 6100c Scanner series
  • HP Scanjet 6200c Scanner series
  • HP Scanjet 6250c Scanner series
  • HP Scanjet 6300c Scanner series
  • HP Scanjet 6350c and 6390c Scanner series
  • HP Scanjet 7400c, 7450c, and 7490c Scanner series
If your product is not listed here, it is supported. Go to Scanners Supported in Windows 8 and Windows 8.1 (c03408379) (in English) for more information or go to www.hp.com/go/support to search for a driver download.

What can I do?

HP drivers and software created for the Microsoft Windows Vista operating system might provide a scan workaround in Microsoft Windows 8 or Windows 8.1 for some products but are not guaranteed.
Some products listed above are compatible with select third-party software. For more information about scan software alternatives, go to Third-party scan software solutions (c03479564) (in English).
If these alternatives do not work, consider an upgrade to a newer HP product that will work with Microsoft's newer operating system.

Related support links

HP Support forums

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