This document pertains to HP and Compaq Desktop PCs with Updates from HP or Compaq Connections client software (BackWeb).
The following error message displays:
"Invalid Back Web application id (######)"
The error message also contains a six-digit number, such as 194057 or 137903.
This error message probably occurred, because a spyware removal application incorrectly detected the Updates from HP Connections or Compaq Connections client software (developed by BackWeb Technologies), as spyware and improperly removed it. Since only part of the client software was removed, the errors displays because the software cannot fully open when Windows starts.
Updates from HP or Compaq Connections is a messaging service that comes pre-installed on HP and Compaq desktop computers. The service is now no longer functioning. It used to provide product notices, support updates, tips, and special offers specifically for your model of HP or Compaq PC.
To resolve this error, uninstall HP or Compaq Connections using Add/Remove programs.
If you cannot uninstall HP or Compaq Connections, you can perform an HP system recovery to restore all software files to the way their original state. Doing so allows HP or Compaq Connections to be properly removed.
CAUTION:Performing a System Recovery replaces system files and original software with the files that originally came with the PC. This process may move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.Be prepared to reinstall software that was not originally included with the PC. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates.
After the computer is recovered and you have completed the setup, do the following to prevent the error message from displaying:
You can uninstall the Updates from HP or Compaq Connections client software before using your spyware removal application:
Uninstall Updates from HP or Compaq Connections client software by clicking Start , Control Panel , Add/Remove Programs , Updates from HP/Compaq Connections , and clicking the Remove button.
HP does not consider HP or Compaq Connections spyware software. If spyware removal software detects BackWeb as spyware and you would still like to remove HP or Compaq Connections, it should not be removed through the Spyware removal software. Instead, uninstall BackWeb using Add/Remove Programs as shown above.
For more information about Updates from HP or Compaq Connections, refer to the HP support document Frequently Asked Questions about HP and Compaq Desktop Messaging .