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Performing a Software Application or Driver Recovery (Windows Vista)
This document explains how to reinstall software progams and hardware drivers that were originally installed on the computer at the factory. This document is divided into the following sections:
Software Program Reinstallation: Reinstall factory shipped software programs using the Recovery Manager program.
Hardware Driver Reinstallation: Reinstall factory shipped hardware drivers using the Recovery Manager program.
NOTE:
If your computer was configured to order, you may need to reinstall certain software programs using their installation discs.
Software Program Reinstallation
Use the following steps to reinstall factory shipped software programs:
  1. From the Windows Vista desktop, click Start , All Programs, and then PC Help & Tools.
  2. Click Recovery Manager.
    The Recovery Manager Welcome screen appears.
  3. Click Next.
  4. On the Software Program Re-installation screen select Yes, and then click Next.
  5. On the Welcome screen click Next.
  6. Select the program to reinstall.
    NOTE:
    You may be advised to uninstall the software program that was chosen to reinstall.
    If the program to reinstall is not listed, select The program is not in the list, and then click Next. Helpful information will advise on how to uninstall a program.
    If the program is in the list and has already been uninstalled, skip this step. To uninstall a program, perform the following:
    • From the Windows Vista desktop, click Start .
    • Click Control Panel.
    • Click Programs, and then click Programs and Features.
    • Select the program to uninstall, then click Uninstall.
    Once the program is uninstalled, resume the reinstallation from the Recovery Manager program.
  7. Click Next.
  8. If the reinstallation was a success, a message about restarting the computer opens. Select Yes, and then click Finish to restart the computer.
Hardware Driver Reinstallation
Use the following steps to recover factory shipped hardware drivers:
  1. From the Windows Vista desktop, Click Start , All Programs, and then PC Help & Tools.
  2. Click Recovery Manager.
    The Recovery Manager Welcome screen appears.
  3. Click Next.
  4. On the Software Program Re-installation screen select No, and then click Next.
  5. On the Hardware Driver Re-installation screen select Yes, and then click Next.
  6. Click Next.
  7. Select a driver to reinstall, and then click Next.
  8. The Recovery Manager begins reinstalling the chosen driver. After the driver installation is complete, click Finish to restart the computer.
    NOTE:
    If the driver you want to reinstall is not listed, select The driver is not in the list, and then click Next. Helpful information will advise on how to install drivers using the Windows Device Manager. Follow the onscreen instructions.