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HP Photosmart A646 Compact Photo Printer Troubleshooting

Macintosh: Resetting the Printing System in Mac OS X

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Introduction

If normal troubleshooting does not resolve certain errors or issues when printing, scanning, or faxing, resetting the Mac OS X printing system might help. A printing system reset might resolve certain issues such as:
  • Print jobs that are stuck in the queue
  • An incomplete print driver installation
  • Communications issues between the printer and the Mac
NOTE:Use this reset type as a last solution. This reset deletes all print settings and pending print jobs, and it removes the HP printer software from the Mac. Before you perform the reset, try searching the HP Support and Drivers website for a document on resolving the issue that you are currently experiencing.
Click the plus sign () next to your operating system for more information.
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  1. On the Apple menu, click System Preferences .
  2. On the View menu, click Print & Fax .
  3. Right-click (or Ctrl + click) your printer in the Printers list in the left panel, and then click Reset printing system .
    Figure 1: Click Reset printing system
    Image: Click Reset printing system.
  4. Click OK to confirm the reset.
  5. Type your user Name and Password .
  6. Click OK . The printing system resets.
  7. Go to the HP Drivers & Downloads page to download and reinstall the software for your printer.
  1. Use one of the following method to open System Preferences:
      Apple menu
      Click the Apple menu, and then click System Preferences .
      Finder
      Open the Finder , click Applications , and then double-click System Preferences .
  2. Click Print & Fax .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure 2: Click Reset printing system
    Image: Click Reset printing system.
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Go to the HP Drivers & Downloads page to download and reinstall the software for your printer.
  1. Use one of the following methods to open System Preferences:
      Apple menu
      Click the Apple menu, and then click System Preferences .
      Finder
      Open the Finder , click Applications , and then double-click System Preferences .
  2. Click Print & Scan .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure 3: Click Reset printing system
    Image: Click Reset printing system.
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Go to the HP Drivers & Downloads page to download and reinstall the software for your printer.
  1. Use one of the following methods to open System Preferences:
      Apple menu
      Click the Apple menu, and then click System Preferences .
      Finder
      Open the Finder , click Applications , and then double-click System Preferences .
  2. Click Print & Scan .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure 4: Click Reset printing system
    Image: Click Reset printing system.
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Go to the HP Drivers & Downloads page to download and reinstall the software for your printer.

    HP Photosmart A646 Compact Photo Printer

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