Back HP Customer Care
Introduction
If normal troubleshooting does not resolve certain errors or issues when printing, scanning, or faxing, resetting the Mac OS X printing system might help. A printing system reset might resolve certain issues such as:
  • Print jobs that are stuck in the queue
  • An incomplete print driver installation
  • Communications issues between the printer and the Mac
NOTE:
Use this reset type as a last solution. This reset deletes all print settings and pending print jobs from the Mac. Before you perform the reset, try searching the HP Support and Drivers website for a document on resolving the issue that you are currently experiencing.
Click the plus sign ( ) next to your operating system for more information.
Mac OS X v10.5 (Leopard)
  1. On the Apple menu, click System Preferences .
  2. On the View menu, click Print & Fax .
  3. Right-click (or Ctrl + click) your printer in the Printers list in the left panel, and then click Reset printing system .
    Figure : Click Reset printing system
    Image: Click Reset printing system
  4. Click OK to confirm the reset.
  5. Type your user Name and Password .
  6. Click OK . The printing system resets.
  7. Click the Add button ( ).
  8. Select your printer from the list, and then click Add . It might take a few seconds before your printer displays in the Printers list.
Mac OS X v10.6 (Snow Leopard)
  1. Click the Apple menu, and then click System Preferences .
  2. Click Print & Fax .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure : Click Reset printing system
    Image: Click Reset printing system.
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Click the Add button ( ).
  8. Select your printer from the list, and then click Add . It might take a few seconds before your printer displays in the Printers list.
OS X v10.7 (Lion)
  1. Click the Apple menu, and then click System Preferences .
  2. Click Print & Scan .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure : Click Reset printing system
    Image: Click Reset printing system
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Click the Add button ( ).
  8. Select your printer from the list, and then click Add . It might take a few seconds before your printer displays in the Printers list.
OS X v10.8 (Mountain Lion)
  1. Click the Apple menu, and then click System Preferences .
  2. Click Print & Scan .
  3. Right-click (or Ctrl + click) your printer in the list on the left side of the window, and then click Reset printing system .
    Figure : Click Reset printing system
    Image: Click Reset printing system
  4. Click OK to confirm the reset.
  5. Type your user name and password in the Name and Password text fields.
  6. Click OK . The printing system resets.
  7. Click the Add button ( ).
  8. Select your printer from the list, and then click Add . It might take a few seconds before your printer displays in the Printers list.