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How to Perform an HP System Recovery
This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.
To access the HP System Recovery, turn on the computer and immediately press the esc key to display the Startup Menu, and then press the F11 key.
You can use HP Backup and Recovery Manager to restore the entire hard disk image to the original factory-shipped state. The Recovery Manager will erase all personal files and information, and then install all the original software programs and hardware drivers. There are two ways to start System Recovery.
  • If the computer will not boot into Windows, turn on the computer and immediately press the esc key to display the Startup Menu, and then press the F11 key.
    NOTE:
    If you have an HP image on your computer, you can press f11 to display the HP Backup and Recovery Manager, even if the prompt does not appear during startup.
  • If the computer will boot into Windows, click Start, type recovery into the search field, and then select HP Recovery Manager from the list.
    NOTE:
    There are multiple recovery programs, based on the model. For available recovery options, see Overview of Repairing or Reinstalling The Operating System.
Before you perform a recovery
You should attempt every other system repair option available before performing a complete system recovery, and make backups of your data. Save files to external storage media, such as optical discs, and take notes about your email configuration. Once the process has begun, it cannot be stopped or reversed.
When using the HP System Recovery, it will attempt to restore your hard disk from the recovery partition. If a message appears, indicating that the recovery partition is missing or corrupted, you will need to use a set of HP Recovery Discs to restore your hard disk to its original factory image. If you did not previously create a set of HP Recovery Discs, you will have to contact HP to order a new set of Recovery Discs for your computer.
Connect to AC power during the Recovery process, and do not turn the computer off until you see the Windows Vista Startup screen. If the recovery process is stopped once it has begun, the next time the computer boots, it will restart the Recovery from the beginning, and will require HP Recovery Discs to complete the process this time.
After performing a System Recovery, use HP Health Check immediately to update your system's hardware drivers. Then use Windows Update to check for security patches and other software updates, and also reinstall and update your antivirus software.
Using HP System Recovery
Perform the following steps for a standard recovery.
  1. When Recovery Manager starts, click the Next button.
  2. You first have the option to use Microsoft System Restore to attempt to revert your computer to a previous, stored point in time. Microsoft System Restore is a tool that creates restore points and saves them to the hard drive, every time you make a change to the software on your system. You may lose some data by using this option, but it's better than returning your system to its original factory image.
    Select Yes to attempt to revert your computer to a previous restore point, and then click Next.
    Alternately, select No to continue to the next option, and then click Next.
  3. You next have the option to use HP System Recovery to return your computer to its original factory image.
    Select Yes to begin the system recovery process, and then click Next. Note that clicking Next will begin the process immediately!
    Alternately, select No to continue to the next option, and then click Next.
  4. If neither of these options have helped, then the Recovery Manager will recommend contacting HP.
Advanced Recovery Manager options available from F11
If the computer cannot boot into Windows, or you wish to start the Recovery Manager from the F11 key, the steps are similar to those listed above, however there are other maintenance options available.
When Recovery Manager starts from F11, click the Advanced button to see the following options.
  • Computer Checkup.
    Provides extensive testing of files on the hard disk, including file data verification and security verification, and will report any errors that this test could not fix.
  • Microsoft System Restore.
    Access the Microsoft Restore utility and return the computer's settings to the condition they were in at a previously designated point in time. This option does not modify your personal data.
  • File Backup Program.
    Select the types of files that you want to save in a backup; Pictures, Music & other audio, Videos & movies, Recorded TV shows, Documents, spreadsheets and presentations, e-mails, internet favorites, and settings.
  • System Recovery.
    Recover the computer to its original factory image. A system recovery erases and reformats the hard disk drive. All personal data files and any software programs, including antivirus programs, will be deleted.
Advanced Recovery Manager options available from Windows
When starting the Recovery Manager from within the Windows operating system, there are other maintenance options available.
When Recovery Manager starts from within Windows, click the Advanced button to view the following options:
  • Computer Checkup.
    Provides extensive testing of files on the hard disk, including file data verification and security verification, and will report any errors that this test could not fix.
  • Software program re-installation.
    Install or restore individual HP software programs that may be missing or corrupted to return the computer to operating condition.
  • Hardware driver re-installation.
    Install or restore individual HP device drivers that may be missing or corrupted to return the computer to operating condition.
  • Microsoft System Restore.
    Access the Microsoft Restore utility and return the computer's settings to the condition they were in at a previously designated point in time. This option does not modify your personal data.
  • File Backup Program.
    Select the types of files that you want to save in a backup; Pictures, Music and other audio, Videos and movies, Recorded TV shows, Documents, spreadsheets and presentations, e-mails, internet favorites, and settings.
  • System recovery.
    Recover the computer to its original factory image. A system recovery erases and reformats the hard disk drive. All personal data files and any software programs, including antivirus programs, will be deleted.
  • Recovery disc creation.
    Create a set of HP recovery discs to back up the operating system and programs on the hard drive. These discs provide alternate backups in the event that the recovery partition is missing or corrupted. Only one set of recovery discs can be created per computer.
  • View recovery report.
    Open a log file that indicates the actions taken during the last recovery process (if any has been initiated before), and on what date. Use this option to view your computer's history.
  • Remove recovery partition.
    Remove the recovery partition to reclaim space on the hard drive. Removing the partition removes your ability to recovery from a critical error, and is strongly discouraged.
See also
Return to HP Notebook PCs - HP Startup Menu Overview for additional topics.