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Hard Disk Error
This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.
On startup, you may see an error message similar to the following:
Hard Disk Error
Please run the Hard Disk Test in System Diagnostics.
Hard Disk #####
This error message indicates an issue with sectors, data, or physical disks on the hard drive. If this error message is displayed, do the following:
  • Make an immediate backup of all important data and files.
  • Perform a Hard Drive test to verify the condition of the hard disk drive.
Perform a Hard Drive test
To perform the Hard Drive Test in the System Diagnostics (F2) environment, do the following:
  1. Turn on the computer and immediately press the esc key to display the Startup Menu.
  2. Press the System Diagnostics F2 key, and then select the Hard Drive Test option.
  3. Allow the Hard Drive Test to complete. The test may take thirty to sixty minutes or more to complete depending on the size of the drive and the extent of the problems.
Review Hard Drive test results
When the Hard Drive test is complete, a message is displayed to indicate what actions have been taken.
Test Message Description
Suggested User Action
No problem found
Use the computer as usual
Problem found and repaired
Use the computer as usual
Bad sector found and re-mapped
Restart the computer, and if another error message is displayed, repeat the Hard Drive test
Restart the computer, and if no error message is displayed, use the computer as usual
Specific error message and warranty ID code is displayed
Contact HP for assistance
Contact HP
If the Hard Drive Test displays an error message and a warranty ID code, please contact HP .
The customer service agent will ask you for the warranty ID if they need to setup a repair or replace the hard drive. The HP warranty ID contains four fields of six characters each, such as XXXXXX-XXXXXX-XXXXXX-XXXXXX , where X is an alpha-numeric character.
Having a warranty ID does not mean that your computer is still under warranty. The agent will verify your warranty when you contact HP.
Return to HP Notebook PCs - HP Startup Menu Overview for additional topics.