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Hard Disk Error Appears Before Computer Starts
This document pertains to HP PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.
On startup, you may see an error message similar to the following:
Hard Disk Error
Please run the Hard Disk Test in System Diagnostics.
Hard Disk #####
This error message indicates an issue with sectors, data, or physical disks on the hard drive.
If this error message is displayed, do the following:
  • Make an immediate backup of all important data and files. For instructions on how to back up your data, refer to the Backing Up Your Files (Windows 7) document for computers running Windows 7, or Backing Up Your Files (Windows 8) for computers running Windows 8.
  • Perform a Hard Drive test to verify the condition of the hard disk drive. For instructions on how to perform a hard drive test, refer to the following steps.
Perform a Hard Drive test
To perform the Hard Drive Test, turn on the computer and immediately press the esc key to display the Startup Menu. Press the Diagnostics F2 key.
Figure : Startup menu
Startup menu
The Diagnostics test runs, and the results appear on your screen. The test may take thirty to sixty minutes or more to complete, depending on the size of the drive and the extent of the problems.
Review Hard Drive test results
When the Hard Drive test is complete, a message is displayed to indicate what actions have been taken.
Test Message Description
Suggested User Action
No problem found
Use the computer as usual
Problem found and repaired
Use the computer as usual
Bad sector found and re-mapped
Restart the computer, and if another error message is displayed, repeat the Hard Drive test
Restart the computer, and if no error message is displayed, use the computer as usual
Specific error message and warranty ID code is displayed
Contact HP for assistance
Contact HP
If the Hard Drive Test displays an error message and a warranty ID code, contact HP.
The customer service agent will ask you for the warranty ID if they need to set up a repair or replace the hard drive. The HP warranty ID contains four fields of six characters each, such as XXXXXX-XXXXXX-XXXXXX-XXXXXX, where X is an alpha-numeric character.
NOTE:
Having a warranty ID does not mean that your computer is still under warranty. The agent will verify your warranty when you contact HP.