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Replacing Cartridges
Introduction
This document contains steps for installing replacement cartridges in the product. Before you perform the following steps, make sure the replacement cartridge is compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Cartridge type
Compatible cartridges
Part number
Black
HP 920XL Black Officejet Cartridge
CD975AN
HP 920 Black Officejet Cartridge
CD971A
Cyan
HP 920XL Cyan Officejet Cartridge
CD972AN
HP 920 Cyan Officejet Cartridge
CD972S
Magenta
HP 920XL Magenta Officejet Cartridge
CD973AN
HP 920 Magenta Officejet Cartridge
CD973S
Yellow
HP 920XL Yellow Officejet Cartridge
CD974AN
HP 920 Yellow Officejet Cartridge
CD974S
Video of replacing cartridges
The following video demonstrates how to replace a cartridge.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Step one: Open the All-in-One
  1. Press the Power button () to turn on the product, if it is not already on.
  2. Open the cartridge-access door. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.
    Figure : Open the cartridge-access door
    Illustration: Open the cartridge-access door
Step two: Replace the old cartridge
  1. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    Figure : Remove the cartridge from its slot
    CAUTION:
    Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down to correctly install the ink cartridges.
  2. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
    Figure : Remove the plastic wrap
  3. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure : Remove the orange cap
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure : Insert the ink cartridge
  5. Press down on the ink cartridge until it clicks firmly into place.
    Figure : Press the cartridge into place
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the cartridge access door. The carriage moves to the right side of the product.