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A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Issue
A 'Fatal Error' error message displays on the computer while installing the HP software. Some of these errors are also known as MSI errors and usually include a four-digit numbered code.
  • Example fatal error messages:
    NOTE:
    The exact text of the error message varies. Do not worry if your error message does not match these examples.
    • Fatal Error HPZmsi
    • Error 1603: A fatal error occurred during installation
    • Error 1935. Fatal error during installation.
    • MSI.DOT4wrp fatal error, Cannot access…
    • MSI.MSI_BPD_Scan
Workaround
You can install a basic driver to work around this issue instead of troubleshooting the error . With the basic driver, the printer still prints, but it might not perform all functions. For instance, if the printer has CD/DVD-printing capability, the printer will lose this function with a basic driver.
Follow these steps to use your printer without troubleshooting the error message.
NOTE:
This workaround does not resolve the issue , but it does provide a way for you to use your printer without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.
NOTE:
If you prefer to troubleshoot the error and maintain all printer functions, continue with the solutions in this document.
Important : If you have a multi-function printer , the process for scanning is different with a basic driver. Read or print the document for your Windows operating system to learn how to scan with the basic driver.
Does your error include a numbered code?
The solutions for a fatal error during installation vary depending on the specific error message that displays on the computer screen. Choose one of the following options according to the issue you are experiencing, and then follow the link to the associated troubleshooting steps.
Yes, my error includes a numbered code
Step one: Identify the specific numbered code
  1. To identify the specific error message, look closely at the error that displays on your screen and find the numbered code. Usually (but not always), the error code is 4 digits.
    Examples of fatal errors WITH a numbered code
    • Windows XP
      Illustration: Fatal Error 1935
    • Windows Vista or Windows 7
      Illustration: Fatal Error 1935
  2. Make a note of the numbered code, and then continue to the next step for appropriate troubleshooting.
Step two: Get troubleshooting for the specific error message
Find your error in the following list, and then click the associated link for the best troubleshooting steps.
Fatal Errors 1000-1199
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 1300-1399
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1303:
    Full text of error message:
    'Error 1303. The installer has insufficient privileges to access this directory: <FOLDER PATH AND NAME>. The installation cannot continue.'
    Troubleshooting:
  • Fatal Error 1304:
    Full text of error message:
    'Error 1304. Error writing to file C:\window\inf\HPxxxxx.inf.'
    Troubleshooting:
  • Fatal Error 1305:
    Full text of error message:
    'Error 1305. Error reading from file <FILE PATH AND NAME>. Verify the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1311:
    Full text of error message:
    'Error 1311. Source file not found (cabinet). <FILE PATH AND NAME> verify that the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1312:
    Full text of error message:
    'Error 1312. Cannot create the directory <FOLDER NAME>. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.'
    Troubleshooting:
  • Fatal Error 1316:
    Full text of error message:
    'Error 1316. Network error occurred while trying to read <FILE PATH AND NAME>.'
    Troubleshooting:
  • Fatal Error 1327:
    Full text of error message:
    'Error 1327. Invalid Drive: [Drive Letter]:\, installation ended prematurely because of an error'
    Troubleshooting:
  • Fatal Error 1331:
    Full text of error message:
    'Error 1331. Cannot find <FILE NAME> in cabinet file.'
    Troubleshooting:
  • Fatal Error 1335:
    Full text of error message:
    'Error 1335. The cabinet file <FILE NAME> required for this installation is corrupt and cannot be used.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1400-1599
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1406:
    Full text of error message:
    'Error_Install_Failure 1406.'
    Troubleshooting:
  • Fatal Error 1500:
    Full text of error message:
    'Error 1500. Another installation is in progress. You must complete that installation before continuing this one.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1600-1699
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 1700-1799
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1706:
    Full text of error message:
    'MSI Error 1706. No valid source could be found for <PROGRAM NAME>.'
    Troubleshooting:
  • Fatal Error 1714:
    Full text of error message:
    'Error 1714. The older version of <PROGRAM NAME> cannot be removed'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1900-1999
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1904:
    Full text of error message:
    'Error 1904. Cannot install this hardware - Access is denied or Fatal Error.'
    Troubleshooting:
  • Fatal Error 1913:
    Full text of error message:
    'Error 1913. Could not update the ini C:\windows\win.ini. Verify that the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1933:
    Full text of error message:
    'Error 1933. Windows Installer Services Cannot Update One or More Protected Windows Files'
    Troubleshooting:
  • Fatal Error 1935:
    Full text of error message:
    'Fatal error during installation. Error 1935. An error occurred during the installation of assembly...'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 2200-2399
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 2700-2799
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 2738:
    Full text of error message:
    'Fatal Error 2738'
    Troubleshooting:
  • Fatal Error 2753:
    Full text of error message:
    'Fatal error during installation. The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Error code not listed?
If your four-digit code is not listed, try the HP Printer Installation website.
No, my error does not include a numbered code
If you do not see a 4 digit number with the error, follow these steps to identify the error before proceeding. Identifying the error ensures that you get the best troubleshooting steps for your error.
Step one: Check for fatal errors without a numbered code
Some fatal errors do not have a numbered code. If your error matches any of the following, you do not need to continue identifying the error. Just click the associated link for troubleshooting.
If your error does not match the following (or you already closed the error message), continue to the next step to find the error.
  • Fatal Error at 96% during installation
    Full text of error message:
    'Fatal Error' during installation. The installer has insufficient privileges to modify files.
    Troubleshooting:
  • MSI.DOT4wrp fatal error, Cannot access…
    Full text of error message:
    ‘MSI.DOT4wrp fatal error, Cannot access C:\windows\system32\HPZidg.12.dll’
    Troubleshooting:
  • Fatal Error during installation. The installer has insufficient privileges to modify this file C:\Windows…flash[xx].ocx
    Full text of error message:
    'Fatal Error during installation. The installer has insufficient privileges to modify this file C:\Windows…flash[xx].ocx'
    Troubleshooting:
  • Fatal error during installation...hpbmiapi.dll failed to register
    Full text of error message:
    'Fatal error during installation...hpbmiapi.dll failed to register'
    Troubleshooting:
  • Fatal error during installation...MSI.MSI_BPD_Scan
    Full text of error message:
    'Fatal error during installation...MSI.MSI_BPD_Scan'
    Troubleshooting:
  • Fatal error during installation...HPZmsi
    If you see this error message:
    'Fatal error during installation' with hpzmsi referenced in the blue title bar...
    Figure : Fatal Error during installation (HPZmsi)
    Illustration: Fatal Error HPZmsi
    ...then follow these steps to open the details of the error message.
    1. Click OK on the error message window.
      The HP installer will gather and analyze installation error logs.
    2. When the installer finishes analyzing the error logs, click Details . The details of the error message opens.
    3. Look through the details for a 4 digit code. This code might be called an Exit code , error code , return code or some other similar combination.
      Figure : Example 4 digit error code - Your error might look different
      Illustration: 4 digit error code
    4. Make a note of the error code, and then continue to the next step to troubleshoot.
Step two: Find the error code in Event Viewer
If none of the previous errors matched the error you see, or if you already closed the error message window, follow these steps to find the error code in the Event Viewer on your computer. First, select your operating system.
Windows XP
  1. Click Start ( ), and then click Run ( ). The Run window opens.
    • Show me how
      Figure : Click Start, and then click Run
      Illustration: Click Start, and then click Run
  2. In the Run window, type eventvwr , and then click OK . The Event Viewer opens.
  3. In the Event Viewer frame (on the left), click Application . The Event Viewer results display in the right pane.
  4. In the right frame in the Source column, find the most recent Error entry from HP .
     Tip: You can click the Source column to sort in alphabetical order to make it easier find the most recent entry from HP. You can also click Date (or any of the other columns) to sort.
  5. Double-click the Error entry. The Event Properties window opens.
  6. Under Description , look for a numbered code. This is the specific error message that you need to troubleshoot.
  7. Make a note of the error code, and then continue to the next step for the appropriate troubleshooting.
Error not found?
If you cannot find the specific error code, or if you cannot find the Error entry from HP, try the HP Printer Installation website.
Windows Vista
  1. Click the Windows icon ( ), type Event Viewer in the search box, and then press Enter . The Event Viewer opens.
    • Show me how
      Figure : Open the Event Viewer
      Illustration: Type Event Viewer in the search box
  2. In the Event Viewer frame (on the left), click Windows logs .
  3. Under Windows logs , click Application . The Event Viewer results display in the middle pane.
  4. In the middle frame in the Source column, find the most recent Error entry from HP .
     Tip: You can click the Source column to sort in alphabetical order to make it easier find the most recent entry from HP. You can also click Date (or any of the other columns) to sort.
  5. Click the Error entry. The error details display in the General tab .
  6. In the General tab , look for a numbered code. This is the specific error message that you need to troubleshoot.
  7. Make a note of the error code, and then continue to the next step for the appropriate troubleshooting.
Error not found?
If you cannot find the specific error code, or if you cannot find the Error entry from HP, try the HP Printer Installation website.
Windows 7
  1. Click the Windows icon ( ), type Event Viewer in the search box, and then press Enter . The Event Viewer opens.
    • Show me how
      Figure : Open the Event Viewer
      Illustration: Type Event Viewer in the search box
  2. In the Event Viewer frame (on the left), click Windows logs .
  3. Under Windows logs , click Application . The Event Viewer results display in the middle pane.
  4. In the middle frame in the Source column, find the most recent Error entry from HP .
     Tip: You can click the Source column to sort in alphabetical order to make it easier find the most recent entry from HP. You can also click Date (or any of the other columns) to sort.
  5. Click the Error entry. The error details display in the General tab .
  6. In the General tab , look for a numbered code. This is the specific error message that you need to troubleshoot.
  7. Make a note of the error code, and then continue to the next step for the appropriate troubleshooting.
Error not found?
If you cannot find the specific error code, or if you cannot find the Error entry from HP, try the HP Printer Installation website.
Step three: Get troubleshooting for the specific error message
Find your error in the following list, and then click the associated link for the best troubleshooting steps.
Fatal Errors 1000-1199
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 1300-1399
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1303:
    Full text of error message:
    'Error 1303. The installer has insufficient privileges to access this directory: <FOLDER PATH AND NAME>. The installation cannot continue.'
    Troubleshooting:
  • Fatal Error 1304:
    Full text of error message:
    'Error 1304. Error writing to file C:\window\inf\HPxxxxx.inf.'
    Troubleshooting:
  • Fatal Error 1305:
    Full text of error message:
    'Error 1305. Error reading from file <FILE PATH AND NAME>. Verify the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1311:
    Full text of error message:
    'Error 1311. Source file not found (cabinet). <FILE PATH AND NAME> verify that the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1312:
    Full text of error message:
    'Error 1312. Cannot create the directory <FOLDER NAME>. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.'
    Troubleshooting:
  • Fatal Error 1316:
    Full text of error message:
    'Error 1316. Network error occurred while trying to read <FILE PATH AND NAME>.'
    Troubleshooting:
  • Fatal Error 1327:
    Full text of error message:
    'Error 1327. Invalid Drive: [Drive Letter]:\, installation ended prematurely because of an error'
    Troubleshooting:
  • Fatal Error 1331:
    Full text of error message:
    'Error 1331. Cannot find <FILE NAME> in cabinet file.'
    Troubleshooting:
  • Fatal Error 1335:
    Full text of error message:
    'Error 1335. The cabinet file <FILE NAME> required for this installation is corrupt and cannot be used.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1400-1599
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1406:
    Full text of error message:
    'Error_Install_Failure 1406.'
    Troubleshooting:
  • Fatal Error 1500:
    Full text of error message:
    'Error 1500. Another installation is in progress. You must complete that installation before continuing this one.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1600-1699
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 1700-1799
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1706:
    Full text of error message:
    'MSI Error 1706. No valid source could be found for <PROGRAM NAME>.'
    Troubleshooting:
  • Fatal Error 1714:
    Full text of error message:
    'Error 1714. The older version of <PROGRAM NAME> cannot be removed'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 1900-1999
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 1904:
    Full text of error message:
    'Error 1904. Cannot install this hardware - Access is denied or Fatal Error.'
    Troubleshooting:
  • Fatal Error 1913:
    Full text of error message:
    'Error 1913. Could not update the ini C:\windows\win.ini. Verify that the file exists and that you can access it.'
    Troubleshooting:
  • Fatal Error 1933:
    Full text of error message:
    'Error 1933. Windows Installer Services Cannot Update One or More Protected Windows Files'
    Troubleshooting:
  • Fatal Error 1935:
    Full text of error message:
    'Fatal error during installation. Error 1935. An error occurred during the installation of assembly...'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Fatal Errors 2200-2399
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
Fatal Errors 2700-2799
  Do not worry if your error message does not match exactly. The numbered code is the most important part of the error message.
  • Fatal Error 2738:
    Full text of error message:
    'Fatal Error 2738'
    Troubleshooting:
  • Fatal Error 2753:
    Full text of error message:
    'Fatal error during installation. The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.'
    Troubleshooting:
  • Error code not listed?
    If your four-digit code is not listed, try the HP Printer Installation website.
Error code not listed?
If your four-digit code is not listed, try the HP Printer Installation website.