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How to Get Your Printer Working with Windows 8
Introduction
This document provides steps and FAQs on installing and using your HP printer when you have updated your operating system (OS) to Windows 8.
NOTE:
If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
Click the plus sign () for more information.
Getting started in Windows 8
Select your scenario from the following list for steps to update your printer software for Windows 8.
I plan to upgrade my existing computer from Windows XP, Vista, or Windows 7 to Windows 8
If you are upgrading from Windows XP or Vista to Windows 8, all previously installed HP software will automatically be removed from your computer. Continue to the step to install the updated driver for your printer after you have upgraded to Windows 8.
If you are upgrading from Windows 7 to Windows 8, remove the previously installed HP drivers before the upgrade. Follow these steps to uninstall the previous HP drivers and then install the updated driver for your printer after you have upgraded to Windows 8.
Step one: Remove previous HP software
Use one of the following methods to uninstall any existing drivers and software for your printer.
Method one: Run HP Uninstaller
Follow these steps to remove all HP software for an existing printer using HP Uninstaller.
Important: If your printer connects to the computer with a USB or Ethernet cable, disconnect the cable from the printer now.
  1. On the Windows taskbar, click the Windows icon (), and then type uninstall in the Search programs and files box.
  2. Click Uninstall a program. A list of programs installed on your computer opens.
  3. In the list of installed programs, click your HP printer and then click Uninstall. The HP Uninstaller opens.
    NOTE:
    If you do not see your printer in this list, the HP Uninstaller is not available for your printer. Try the next method in this document for removing the software.
  4. Select Uninstall all HP printers, and then click Next.
  5. Follow the on-screen instructions to complete the software removal.
    CAUTION:
    If you are asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.
  6. Disconnect the printer from the power source, and then restart the computer.
  7. Proceed with the Windows 8 operating system upgrade, and then continue to the next step to install the updated driver for your printer.
Method two: Run HP Uninstaller from the product CD
The HP Uninstaller program might be available on the CD that shipped with the printer, depending on the model. Try this option to check whether you have the HP Uninstaller, and then run it.
  1. Insert the CD into the CD drive of the computer, and then wait a few seconds for the software installer/uninstaller to start.
    NOTE:
    If it does not start automatically, click the Windows icon (), click Computer, and then double-click the CD drive.
  2. Click Uninstall, and then follow the on-screen instructions.
    NOTE:
    If an Uninstall option does not display, HP Uninstaller is not included on the CD. Try the other method in this document to uninstall the software.
  3. When prompted, select the Uninstall all HP printers associated with this device to complete the software removal.
  4. Proceed with the Windows 8 operating system upgrade, and then continue to the next step to install the updated driver for your printer.
Step two: Install a Windows 8 print driver
Select your connection type for steps to install a Windows 8 driver for your printer.
NOTE:
The computer must be connected to the Internet for Windows 8 to check for HP driver and software updates.
USB connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you connect your printer to the computer with a USB cable, Windows 8 automatically detects your printer model and finds the correct driver. You do not have to download any software from HP.
  1. Turn the printer on.
  2. Connect a USB cable to the printer, and then to the computer. Windows 8 automatically searches for the most recent driver for your printer.
    Figure : USB cable
    Image: USB cable
Wired (Ethernet) or wireless connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you turn on your printer and connect it to the network that your computer is connected to, Windows 8 automatically detects your printer model and installs the correct driver. You do not have to download any software from HP.
NOTE:
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.
  1. Turn the printer on and make sure that it is connected to the network.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Devices and Printers.
  3. Click Devices and Printers in the results.
  4. Click Add a printer. The computer searches for available printers.
  5. Select your printer, and then click Next.
  6. Windows automatically detects your printer model and installs the correct driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
I already upgraded my existing computer to Windows 8 and I need help getting my HP printer to work
Follow these steps to remove previous HP drivers and software, and then install the new driver.
Step one: Remove previous HP software
Follow these steps to uninstall the HP print driver and software from your computer.
  1. Disconnect the USB or Ethernet cable from the printer, if it is connected.
  2. Right-click the lower left corner of the screen, and then click Programs and Features.
  3. Click your HP printer driver in the list of installed programs. If you do not see the printer name, look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Photosmart C4600 All-in-One Driver software 13.0 Rel .5
    • HP Photosmart All-in-One Software 13.0
  4. Click Uninstall, and then follow the on-screen instructions to remove the software.
Step two: Install a Windows 8 driver
Select your connection type for steps to install a Windows 8 driver for your printer.
NOTE:
The computer must be connected to the Internet for Windows 8 to check for HP driver and software updates.
USB connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you connect your printer to the computer with a USB cable, Windows 8 automatically detects your printer model and finds the correct driver. You do not have to download any software from HP.
  1. Turn the printer on.
  2. Connect a USB cable to the printer, and then to the computer. Windows 8 automatically searches for the most recent driver for your printer.
    Figure : USB cable
    Image: USB cable
Wired (Ethernet) or wireless connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you turn on your printer and connect it to the network that your computer is connected to, Windows 8 automatically detects your printer model and installs the correct driver for your printer. You do not have to download any software from HP.
NOTE:
If the installation did not begin automatically, follow these steps to add the printer with Devices and Printers.
  1. Turn the printer on and make sure that it is connected to the network.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Devices and Printers.
  3. Click Devices and Printers in the results.
  4. Click Add a printer. The computer searches for available printers.
  5. Select your printer, and then click Next.
  6. Windows automatically detects your printer model and installs the correct driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
I purchased a new computer with Windows 8 and want to install my existing HP printer on it
Select your connection type for steps to install a Windows 8 driver for your printer.
NOTE:
The computer must be connected to the Internet for Windows 8 to check for HP driver and software updates.
USB connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you connect your printer to the computer with a USB cable, Windows 8 automatically detects your printer model and finds the correct driver. You do not have to download any software from HP.
  1. Turn the printer on.
  2. Connect a USB cable to the printer, and then to the computer. Windows 8 automatically searches for the most recent driver for your printer.
    Figure : USB cable
    Image: USB cable
Wired (Ethernet) or wireless connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you turn on your printer and connect it to the network that your computer is connected to, Windows 8 automatically detects your printer model and installs the correct driver. You do not have to download any software from HP.
NOTE:
If the installation did not begin automatically, follow these steps to add the printer with Devices and Printers.
  1. Turn the printer on and make sure that it is connected to the network.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Devices and Printers.
  3. Click Devices and Printers in the results.
  4. Click Add a printer. The computer searches for available printers.
  5. Select your printer, and then click Next.
  6. Windows automatically detects your printer model and installs the correct driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
How do I install a Windows 8 print driver?
Follow these steps to install the Windows 8 print driver for your printer.
NOTE:
The computer must be connected to the Internet for Windows 8 to check for HP driver and software updates.
Install an in-OS driver for a USB connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you connect your printer to the computer with a USB cable, Windows 8 automatically detects your printer model and finds the correct driver. You do not have to download any software from HP.
  1. Turn the printer on.
  2. Connect a USB cable to the printer, and then to the computer. Windows 8 automatically searches for the most recent driver for your printer.
    Figure : USB cable
    Image: USB cable
Install an in-OS driver for a Wired (Ethernet) or wireless network connection
Windows 8 comes with a basic driver that is built into the operating system (in-OS driver).
With this basic driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
When you turn on your printer and connect it to the network that your computer is connected to, Windows 8 automatically detects your printer model and installs the correct driver for your printer. You do not have to download any software from HP.
NOTE:
If the installation did not begin automatically, follow these steps to add the printer with Devices and Printers.
  1. Turn the printer on and make sure that it is connected to the network.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Devices and Printers.
  3. Click Devices and Printers in the results.
  4. Click Add a printer. The computer searches for available printers.
  5. Select your printer, and then click Next.
  6. Windows automatically detects your printer model and installs the correct driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
Frequently asked questions (FAQs)
Select a topic below to learn more about installing and using your printer with the Windows 8 in-OS driver.
Will the printer function differently with the in-OS driver?
Although your HP printer essentially functions the same with the in-OS driver as it does with a full-feature driver, you might notice some differences. Following is a summary of the differences in functionality with this driver.
  • No access to HP Solution Center or HP Toolbox: These HP applications are not supported by the in-OS driver. However, some workarounds are available in this document to accomplish the tasks in these applications as you did before.
  • Importing and viewing images on a memory card: If your printer has a memory card slot, use the workaround in this document to import and view images on a memory card.
  • Limited button functionality: If your printer has buttons on the front panel, some of them will not function as before. Following are examples of buttons that function and buttons that do not function with the in-OS driver:
    These buttons still function *
    Power button ()
    Menu button ()
    Resume button ()
    Cancel button ()
    Print Photos button ()
    These buttons do not function *
    Photosmart Essentials button ()
    Copy button ()
    Scan button ()
    *These lists are not comprehensive.
I've always used HP Solution Center and HP Toolbox. What will I use now?
Use the following workarounds for Solution Center and Toolbox tasks when you install the Windows 8 in-OS driver.
HP Solution Center workarounds
HP Solution Center Workarounds
Function
Workaround
Changing print settings from the Start screen
  1. From the Start screen, click the app that you want to print from.
  2. Move the mouse cursor to the top or bottom right corner of the screen to open the Charms Bar.
  3. Click Devices, click Print, and then click the HP print driver that you installed.
    NOTE:
    Since it is up to the app developer to include printing, not all apps have a print option. If no printers display, make sure that an HP print driver was installed, and then contact the app developer to determine if it supports printing.
  4. Change any print settings that apply to your print job. If you want the settings to be the same for all apps, select Use these settings in all apps.
  5. Click Print.
Changing print settings from the Desktop
  1. Right-click the Start button () in the lower left corner of the screen, and then click Search.
  2. Type Devices and printers in the search box.
  3. Click Devices and Printers in the results.
  4. Right-click the icon for your printer.
  5. Click Printing Preferences.
  6. Change any print settings, and then click OK.
HP Toolbox workarounds
HP Toolbox Workarounds
Function
Workaround
Printing a self-test page
For printers with buttons or a display, print a self-test page from the control panel.
Cleaning the cartridges or printheads
No workaround at this time.
Checking estimated ink levels
  • Print a self-test page from the printer control panel.
  • View the ink level indicators on the control panel, if available.
Aligning the cartridges
No workaround at this time.
How do I print with the in-OS driver?
Follow these steps to start a print job using the Windows 8 driver.
Print from a Start Screen app
  1. From the Start screen, click the app that you want to print from.
  2. Move the mouse cursor to the top or bottom right corner of the screen to open the Charms Bar.
  3. Click Devices, click Print, and then click the HP print driver that you installed.
    NOTE:
    Since it is up to the app developer to include printing, not all apps have a print option. If no printers display, make sure that an HP print driver was installed, and then contact the app developer to determine if it supports printing.
  4. Click Print.
Print from the Desktop
Video of printing from the Desktop
The following video demonstrates how to print in Windows 8 from the Desktop.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube.
  1. From the Desktop, open the document to be printed in the software application in which it was created.
  2. Click or tap File, and then click or tap Print.
How do I scan with the in-OS driver?
If your printer supports scanning, select your connection type for steps to scan using the Windows 8 in-OS driver.
USB
If your printer connects to your computer with a USB cable, choose one of the following methods to scan a document.
Method one: Scan with Windows Fax and Scan
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan in Windows 8 with Windows Fax and Scan.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, watch online to learn how to scan in Windows 8 with Windows Fax and Scan.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Fax and Scan.
  3. Click Windows Fax and Scan in the results.
  4. Click New Scan, and then click Scan.
Method two: Scan with Paint
Video of scanning with Paint
The following video demonstrates how to scan in Windows 8 with Paint.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, watch online to learn how to scan in Windows 8 with Paint.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.
  3. Click Paint in the results.
  4. Click File, and then click From scanner or camera.
  5. Select your printer, click OK, and then click Scan.
Network
If your printer connects to your computer over a wired (Ethernet) or wireless network, follow these steps to scan a document from the printer's Embedded Web Server (EWS).
Video of scanning from the Embedded Web Server
The following video demonstrates how to scan over a network in Windows 8 using the printer's Embedded Web Server (EWS).
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Obtain the printer's IP address. Consult the documentation that came with your printer for steps to locate the IP address from the printer control panel, or print a network configuration report.
    • How do I print a network configuration report?
      1. To search for information about printing a network configuration report, scroll to the top of this web page, and find the Product and Question Search boxes.
        Figure : Product and Question Search boxes
        Image: Product and Question Search boxes
      2. Type the name of your HP printer in the Product search box. In the Question or keywords search box, type network configuration.
        The printer IP address is listed on the network configuration report.
  3. From the Desktop, open an Internet browser such as Internet Explorer.
  4. In the browser address box, type the IP address for the printer, and then press Enter. The EWS opens.
    Figure : Example of the printer IP address in the browser address box
    Image: Example of the printer IP address in the browser address box
    NOTE:
    Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.
  5. In the EWS, click or tap the Information tab, and then under Applications, select Webscan.
  6. Select the Image type for the item you are scanning.
    NOTE:
    Select Text as your image type if you are only scanning a document. If you scan a photo as text, it might result in a poor quality scan.
  7. Click Scan. The scanned item displays in the window.
  8. Right-click the scanned item, click Save Picture as, and then select the destination and type a file name.
  9. Click Save.
How do I fax with the in-OS driver?
Although you cannot fax a document directly from your computer, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
How do I import and view files and images on a memory card?
Select your connection type for steps to access files or images on a memory card inserted into the printer's card slot.
USB
Video of importing and viewing images on a memory card
The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube.
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:
    If the card is already inserted, remove and then reinsert it.
    • If the Choose what to do with memory cards window opens, click one of the options, and then follow the instructions to access your files or images.
    • If the Choose what to do with memory cards window does not open, use the following steps to access your files or images with File Explorer.
  2. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  3. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
Wired (Ethernet) or wireless network
Video of importing and viewing images on a memory card
The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube.
Step one: Map the network drive
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:
    If the card is already inserted, remove and then reinsert it.
  2. Obtain the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.
    • How do I print a network configuration report?
      1. To search for information about printing a network configuration report, scroll to the top of this web page, and find the Product and Question Search boxes.
        Figure : Product and Question Search boxes
        Image: Product and Question Search boxes
      2. Type the name of your HP printer in the Product search box. In the Question or keywords search box, type network configuration.
        The Host name is listed on the network configuration report.
  3. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  4. Right-click Network, and then click Map network drive.
  5. From the Drive drop-down list, select an available drive letter.
  6. Find the Host name from the network configuration report. In the Folder text box, type \\<host name>\Memory_Card, where <host name> matches the Host name on the network configuration report.
    NOTE:
    Do not use the Browse feature or the mapping might fail.
  7. Check the box next to Reconnect at sign-in if it is not checked already.
  8. Click Finish.
Step two: Access the files from the memory card
NOTE:
The printer must be turned on and connected to the network to access the files on the memory card.
  1. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  2. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
How do I check ink levels with the in-OS driver?
To check ink levels, you can view the ink level indicators on the printer control panel, if available.
Additionally, you can print a Self-Test Page from the control panel to view ink levels. Go to the support page for your printer, and then search for the document on how to print the page.
  • Are you seeing a prompt to enter your printer name/number in the search box?
    Follow these steps to go to your printer's home page:
    1. Type your printer name and number in the search box, and then click Search.
    2. If necessary, click your model in a list of similar printers.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Additional information
HP Consumer Forums
Image:  HP Consumer Forums link
See what other customers are saying at HP Consumer Forums.
Upgrade your printer
To find an HP printer or All-in-One that provides all the great features you’re looking for, click here to visit the HP Store (US only) on the HP website.