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Performing an HP system recovery (Windows 8)
This document pertains to HP and Compaq computers that came with Windows 8 installed.
This document explains how to reset the computer to its original factory state and is divided into sections based on the different ways of performing a system recovery.
In Windows 8, the instructions for resetting a desktop computer to its original state differ from the steps for resetting a notebook computer to its original state. These instructions also differ based on when the computer was manufactured. Make sure you use the instructions for your computer. If you are not sure when your computer was manufactured, you can select your instructions based on the look of the system recovery windows pictured in the following tables.
Recovery instructions for HP notebook computers
Recovery manager with white background for notebooks manufactured in 2014 or after
Recovery manager with black background for notebooks manufactured in 2013 or earlier
Recovery instructions for HP desktop and AiO computers
Recovery manager with white background for desktops manufactured in 2014 or after
Recovery manager with black  background for desktops manufactured in 2013  or earlier
Recovery manager with white background for desktops manufactured in 2014 or after
Back up all personal files and read all caution statements before performing a system recovery.
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.
NOTE:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Backing up all personal files and read all caution statements before performing a system recovery for computers with Windows 7 and Vista
If the computer originally came with Windows Vista or Windows 7 and the computer was upgraded to Windows 8, see the following instructions:
If the computer originally came with Windows Vista and was upgraded to Windows 8, see Performing an HP System Recovery (Windows Vista).
If the computer originally came with Windows 7 and was upgraded to Windows 8, see Performing an HP System Recovery (Windows 7).
Types of system recovery (Windows 8)
Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary.
  • System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
    WARNING:
    If the size of the OS partition (usually C:) was reduced below a minimum size requirement, other user-created partitions will be removed and stored data will be destroyed.
  • Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software.
    The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed.
  • Minimized Image Recovery: Available on many of HP's notebook computers, the Minimized Image Recovery removes all partitions, reformats the entire hard drive, reinstalls the original operating system and hardware drivers, and reinstalls HP essential software (such as HP Support Assistant and HP Recovery Manager). Minimized Image Recovery does not reinstall the trial applications and games.
Performing system recovery on notebook PCs 2014 and newer (white background)
If you want your computer to return to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly
  • Recovery when Windows 8 does not open correctly
  • Recovery using recovery media, such as discs or a USB flash drive
Back up all personal files and read all caution statements before performing a system recovery.
Recovery from Windows 8
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  5. Under Help, click HP Recovery Environment.
    Figure : Recovery Manager Main screen
    Recovery Manager Main screen
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
    The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager screen displays.
    Figure : Confirm System Recovery
    Confirm System Recovery
  7. Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration. Depending on the configuration of your computer, the option of Minimized Image Recovery might not be available to you.
  8. Figure : HP Recovery Manager main screen
    Recovery Manager main screen
  9. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure : Back up your files first
        Back up your files first
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
        Auto Selection
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : Files included in backup
           File backup
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
           Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
          Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choosing a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next again to confirm the backup.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
        Next selected
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Displaying the progress
        Displaying the progress of the file backup
        Figure : Copying the backup
        Copying the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
        Backup complete with Next selected
  10. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  11. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  12. Select Recover without backing up your files, and then click Next to continue.
    Figure : Recover without backing up your files
    Selecting  recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : System recovery progress
    Recovery process
  13. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Image of Recovery Preparation is complete
  14. Recovery Manager reformats the Windows partition and reinstalls the original software.
  15. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
    Image: Recovery is complete
  16. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery when Windows 8 does not start correctly
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:
If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8).
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure : Choose an option screen
      Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager.
      Figure : Troubleshoot screen
      Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system.
      Recovery Manager opens.
      Figure : OS selection screen
      OS selection screen with Windows 8 selected
  4. Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen
  5. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Backup options
      Back up your files or recover without backing up buttons
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
         Auto Selection selected
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : File backup
           File backup with all files types selected
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
          Compression or No Compression selections
          Click Browse Files to choose the files to back up, and then click Next.
          Select the files you want to back up, and then click OK.
          Figure : Browse Files
          Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup with a location selected
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : Backup progress
        Backup progress
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup
         Creating the backup progress bar
        Figure : Copying the backup
         Copying the backup
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
         Backup complete
        If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  7. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  8. Select Recover without backing up your files, and then click Next to continue.
    Figure : Recover without backing up your files
    Recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  9. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  10. Recovery Manager reformats the Windows partition and reinstalls the original software.
  11. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
     Recovery is complete with Finish selected
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from recovery discs (Windows 8)
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:
HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Recovery Discs sent to you from HP Support can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  2. Insert the first recovery CD, and then turn off the computer.
  3. With the computer off, press and hold the power button to turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
     Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    Figure : Boot Option Menu
     Boot Option Menu
    NOTE:
    More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:
    If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    HP Recovery Manager opens.
    Figure : Select Run program from media
    Run program from media selected
  8. Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen with Minimized Image Recovery selected
  9. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Back up your files first
      Back up your files first
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
        Auto Selection
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : File backup
           File backup
        • User Selection: Select Compression to make your backup file smaller, or select No Compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
           Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
           Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : File Backup is ready
        File Backup is ready
        Figure : Creating the backup
        Creating the backup
        Figure : Copy the backup
         Copy the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
         Backup complete
  10. HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
     Recovery preparation
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure : Insert the next recovery disc
     Insert the next recovery disc
  12. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
      Recovery Preparation is complete
  13. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  14. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  15. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Create a backup of your files on a USB flash drive for notebooks 2014 and newer (white background)
If you have not done so already, follow these steps to create a backup of your files on a USB flash drive.
  1. Select Back up your files first (recommended), and then click Next.
  2. Select the method you want to use to choose files to back up:
    • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
    • If you want to select individual files to back up, select User Selection, and then click Next.
    Figure : Auto Selection
    Auto Selection
  3. Depending on the method you selected, follow one of these steps:
    • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
      NOTE:
      This might take as long as 30 minutes to complete. Do not interrupt the backup process.
      Figure : File backup
       File backup
    • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
      Figure : Compression
       Compression
      Click Browse Files to choose the files to back up, and then click Next.
      Figure : Browse Files
       Browse Files
      Select the files you want to back up, and then click OK.
  4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
    Figure : Choose a location to save the backup
    Choose a location to save the backup
  5. The computer prompts you to insert a blank USB flash drive. Insert the media into the computer, and then click Next.
    Recovery Manager displays the progress in backing up and burning the files to the backup media.
  6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
    Figure : Backup complete
    Backup complete
Recovery from a USB flash drive (Windows 8)
Perform the following steps to recover the computer using a USB flash drive.
Create recovery media on a USB flash drive for desktops 2014 and newer
If you have not already created recovery media on a USB flash drive, create it using the following steps.
NOTE:
The USB flash drive must be able to hold the amount of data displayed on the screen, 32 GB maximum. The USB drive can hold more than 32 GB.
  1. Open Recovery Manager.
  2. Click Recovery Media Creation.
    Figure : Recovery Media Creation
    Recovery Manager with Recovery Media Creation selected
  3. Select Create recovery media with a USB flash drive and click Next.
    Figure : Create recovery media with a USB flash drive
    Create recovery media with a USB flash drive and Next selected
  4. Recovery Manager Scans the computer for storage devices. Select the storage device to save the backup (your drive name might be different) and then click Next. Recovery Manager displays the progress in backing up the files to the backup media.
    Selecting where to save the backup and next selected
  5. When Recovery Manager is finished backing up files, remove the backup USB flash drive, and then click Finish to continue the recovery process.
    Recovery Media Creations screen with Finish selected
NOTE:
The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:
For more information about saving a recovery image to a USB flash drive, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)for notebooks made 2013 or older (black background or go to the section Create recovery media on a USB Flash Drive for notebooks 2014 and newer (white background).
  1. Turn off the computer by pressing and holding the power button.
  2. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  3. Insert the USB flash drive into a USB port, and then turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
    Image of Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    NOTE:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Disabling secure boot on a notebook computer (Windows 8)
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Figure : System Configuration menu
    System Configuration menu
    Figure : Boot Options menu
    Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. Press F10 to accept the changes and exit or use the left arrow key to select Exit, use the down arrow key to select Exit Saving Changes, and then press Enter to select Yes.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.
Performing system recovery on notebook PCs 2013 and older (black background)
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.
View a video on performing an HP system recovery on an HP notebook in Windows 8
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
(in English)
Recovery from Windows 8
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  5. Under I need immediate help, click Windows Recovery Environment.
    Figure : Windows Recovery Environment
    Recovery Manager main screen with Windows Recovery Environment selected
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
    Figure : Confirm System Recovery
    Confirming choice to enter Recovery environment
  7. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
    Figure : Choose an option menu
    Choose an option menu with Troubleshoot selected
  8. On the Troubleshoot screen, click Recovery Manager.
    Figure : Troubleshoot screen
    Troubleshoot screen with Recovery Manager selected
  9. On the operating system selection screen, select your operating system.
    Recovery Manager opens.
  10. Under I need immediate help, click Minimized Image Recovery.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen with Minimized Image Recovery selected
  11. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Backup options
      Backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Select a backup method
        Select a backup method
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : Select file types to back up
          File Backup selection screen
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Select Compression or No Compression
          Select Compression or No Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
          Image of Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
        Backup progress
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
        Backup complete
  12. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  13. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  14. Click Next to continue.
    Figure : HP Recovery Manager Welcome screen
    Recovery Manager Welcome screen
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  15. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  16. Recovery Manager reformats the Windows partition and reinstalls the original software.
  17. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
    Recovery is complete
  18. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery when Windows 8 does not start correctly
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:
If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8).
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure : Choose an option screen
      Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager.
      Figure : Troubleshoot screen
      Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system.
      Recovery Manager opens.
      Figure : OS selection screen
      OS selection screen with Windows 8 selected
  4. Under I need immediate help, click Minimized Image Recovery.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen with Minimized Image Recovery selected
  5. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Backup options
      Back up your files first (recommended) selected
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Select a backup method
        Select a backup method
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : Select file types to back up
          Select file types to back up
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Select Compression or No Compression
          Select Compression or No Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Select the files you want to back up, and then click OK.
          Figure : Browse Files
          Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
        Backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
        Backup complete
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  7. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  8. Click Next to continue.
    Figure : HP Recovery Manager Welcome screen
    Recovery Manager Welcome screen
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  9. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  10. Recovery Manager reformats the Windows partition and reinstalls the original software.
  11. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
    Recovery is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from a USB flash drive (Windows 8)
Perform the following steps to recover the computer using a USB flash drive.
NOTE:
The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:
For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
    Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    NOTE:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from recovery discs (Windows 8)
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:
HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  2. With the computer off, press and hold the power button to turn on the computer.
  3. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
    Startup Menu
  4. Press F9 to open the Boot Device Options menu.
  5. Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    Figure : Boot Option Menu
     Boot Option Menu
    NOTE:
    More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:
    If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  6. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    HP Recovery Manager opens.
    Figure : Select Run program from media
    Run program from media selected
  7. Under I need immediate help, click Minimized Image Recovery.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen with Minimized Image Recovery selected
  8. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Backup options
      Backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Select a backup method
        Select a backup method
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : Select file types to back up
          Select file types to back up
        • User Selection: Select Compression to make your backup file smaller, or select No Compression to make no change to the size of your backup file, and then click Next.
          Figure : Select Compression or No Compression
          Select Compression or No Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
          Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
        Backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
        Backup complete
  9. HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  10. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure : Insert the next recovery disc
    Insert the next recovery disc
  11. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Disabling secure boot on a notebook computer (Windows 8)
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Figure : System Configuration menu
    System Configuration menu
    Figure : Boot Options menu
     Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. Press F10 to accept the changes and exit or use the left arrow key to select the Exit, use the down arrow key to select Exit Saving Changes. and then press Enter to select Yes.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.
Performing system recovery on desktop and AiO PCs 2014 and newer (white background)
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Desktop computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.
Recovery from Windows 8
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. Move your mouse to the upper right corner of the screen, click Search, and then type recovery.
  5. In the search results on the left side of the screen, click Recovery Manager.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  6. Under Help, click HP Recovery Environment.
    Figure : Recovery Manager Main screen
    Recovery Manager Main screen
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Select Yes, and then click Next.
    Figure : Recovery Manager confirmation screen
    Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window displays.
    NOTE:
    If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Recovery from recovery discs (Windows 8).
  9. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
    • Backup your files
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), select the files to back up, and then click Next.
        Figure : Files to backup
        Selecting file types to backup
      2. The file backup wizard scans for files to backup and creates the backup files.
        Figure : Scanning for backup files
        Scanning for files to backup
      3. Select where you want to save the backup files and click Next.
        Figure : Selecting file backup location
        Selecting file backup location
      4. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose a location to save the backup
        Choosing a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
         Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure : Backup complete
          Backup complete
      8. Continue to the next section to perform a system recovery.
      9. System restoration complete.
      10. Restoration complete
        Figure : Restoration complete
        System Recovery
  10. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Restoration complete
    Image: Restoration complete
  11. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  12. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  13. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery when Windows 8 does not start correctly
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:
If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8).
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen displays, and then follow these instructions:
    1. Click to select language.
    2. Click to select the keyboard layout.
    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure : Choose an option menu
      Choose an option screen with Troubleshoot selected
    4. On the Troubleshoot screen, click Recovery Manager. Recovery Manager opens.
      Figure : Troubleshoot screen
      Troubleshoot screen with Recovery Manager selected
    5. On the OS selection screen, click your operating system. Recovery Manager opens.
  4. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
    • Backup your files and then perform a system recovery
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure : Back up your files first
        Image: Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure : File backup
        File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure : Scanning
         Scanning
      4. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Starting the backup
        Starting the backup
        Figure : Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        Image: File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup complete
        Backup complete
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure : Backup complete
        Image:  Backup complete
      8. Continue to the next option to perform a system recovery.
    Figure : Restoration complete
    Restoration completed screen
    Figure : System Recovery
    Image: System Recovery
  5. Recovery Manager reformats the Windows partition and reinstalls the original software.
  6. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Restoration complete
    Image: Restoration complete
  7. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  8. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  9. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from recovery discs (Windows 8)
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:
HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and then insert the first recovery disc into the drive.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  4. Insert the recovery CD, and then turn on the computer.
  5. Turn on the computer.
  6. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  7. Press F9 to open the Boot Device Options menu.
  8. Use the up or down arrow key to select the CD/DVD drive. Then press Enter.
    Figure : Boot Option Menu
    Image: Boot Option Menu
    NOTE:
    More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:
    If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8) section in this document.
  9. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Image of Run program from media selected
  10. Select an option based on the type of recovery discs you have:
    • Recovery discs created from your computer:
      Click Factory Reset under I need help immediately. If the next screen prompts you to confirm your choice, select Yes, and then click Next. If no confirmation screen displays, continue with the next step.
      Figure : Recovery Manager using user-created recovery discs
      Image of Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:
      Select one of the following options, depending on which selection is shown on your screen, and then click Next.
      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
      • Reset the computer by erasing the entire drive and restoring to the factory setup
  11. When System Recovery prompts you to back up your files, select a backup option:
  12. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
    • Backup your files and then perform a system recovery
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure : Back up your files first
        Backing up your files first
      2. Select the file types to back up, and then click Next.
        Figure : File backup
        File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure : Backup location
        Backup locations
      4. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : File backup start
        Starting file backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
         File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup complete
        Backup complete
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure : Backup complete
         Backup complete
      8. Continue to the next option to perform a system recovery.
    Figure : System recovery complete
    System recovery complete
  13. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
  14. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc.
    Figure : Restoration complete
    Restoration complete
  15. Click Finish to restart the computer.
  16. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
    NOTE:
    If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens display.
  17. Complete Windows setup when the screens display.
  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from a USB flash drive (Windows 8)
Perform the following steps to recover the computer using a USB flash drive.
NOTE:
For more information about saving a recovery image to a USB flash drive, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) for desktops made 2013 or older (black background or go to the section Create recovery media on a USB Flash Drive for desktops 2014 and newer (White background).
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Insert the USB flash drive, and then turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device. Then press Enter.
    NOTE:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
     Run program from media selected
  9. Under Help, click System Recovery.
    Figure : System Recovery
    System Recovery selected
  10. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files and proceed to next step, or to back up your files first, click Backup your files first (recommended) and continue.
    • Backup your files and then perform a system recovery
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure : Back up your files first
        Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure : Scanning
         File backup, scanning
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure : Saving the backup
         Creating the backup
      4. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose a location to save the backup
         Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
         File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
        Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure : Backup complete
        Backup complete
      8. Continue to the next option to perform a system recovery.
        Figure : System Recovery
        System Recovery
  11. Read and respond to the screens as they display. The restoration progress displays.
  12. Remove the USB flash drive from the USB port.
  13. Click Finish to restart your computer.
    Figure : Restoration complete
    Restoration complete
  14. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
  15. Complete Windows setup when the screens display.
  16. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Create recovery media on a USB flash drive for desktops 2014 and newer (white background)
If you have not done so already, follow these steps to create recovery media with a USB flash drive.
  1. Select Back up your files first (recommended), and then click Next.
  2. Select the method you want to use to choose files to back up:
    • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
    • If you want to select individual files to back up, select User Selection, and then click Next.
    Figure : Auto Selection
     Auto Selection
  3. Depending on the method you selected, follow one of these steps:
    • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
      NOTE:
      This might take as long as 30 minutes to complete. Do not interrupt the backup process.
      Figure : File backup
       File backup
    • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
      Figure : Compression
      Compression
      Click Browse Files to choose the files to back up, and then click Next.
      Figure : Browse Files
      Browse Files
      Select the files you want to back up, and then click OK.
  4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
    Figure : Choose a location to save the backup
    Choose a location to save the backup
  5. The computer prompts you to insert a blank USB flash drive. Insert the media into the computer, and then click Next.
    Recovery Manager displays the progress in backing up and burning the files to the backup media.
  6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
    Figure : Finishing the recovery process
    Backup complete
Disabling secure boot and enabling legacy boot on a desktop computer (Windows 8)
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.
    Figure : Security menu
     Security menu
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Figure : Secure Boot Configuration warning screen
    Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.
    Figure : Secure Boot Configuration
    Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Figure : Save Changes and Exit
    File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message displays indicating that the boot mode has changed.
    Figure : Boot Mode Change message
    Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    NOTE:
    No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.
Performing system recovery on desktop and AiO PCs 2013 and older (black background)
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Desktop computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.
View a video on performing an HP system recovery on an HP desktop PC in Windows 8
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
(in English)
Recovery from Windows 8
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. Move your mouse to the upper right corner of the screen, click Search, and then type recovery.
  5. In the search results on the left side of the screen, click Recovery Manager.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  6. Under I need help immediately, click System Recovery.
    Figure : Recovery Manager main screen
    Main Recovery Manager screen with System Recovery selected
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Select Yes, and then click Next.
    Figure : Recovery Manager confirmation screen
     Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window displays.
    NOTE:
    If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Recovery from recovery discs (Windows 8).
    Figure : Recovery Manager after restart
    Recovery Manager after restart
  9. Click System Recovery.
  10. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Recovery Manager: Back up your files first
      File backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure : File Backup window
         File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose backup location
        Choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
        Creating the backup media
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure : File Backup window
        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose backup location
        Choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
        Creating the backup media
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure : Data backup complete
      Data backup complete
  11. Click OK in the warnings that display.
    Figure : Disconnect all devices warning
    Warning to disconnect all devices
    Figure : User data reset warning
    Warning that all user data will be lost
  12. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure : Factory image restore progress
    Factory image restore progress
  13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Restoration complete
     Restoration complete screen
  14. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  15. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery when Windows 8 does not start correctly
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:
If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8).
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen displays, and then follow these instructions:
    1. Click to select language.
    2. Click to select the keyboard layout.
    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure : Choose an option menu
      Choose an option screen with Troubleshoot selected
    4. On the Troubleshoot screen, click Recovery Manager. Recovery Manager opens.
      Figure : Troubleshoot screen
       Troubleshoot screen with Recovery Manager selected
    5. On the OS selection screen, click your operating system. Recovery Manager opens.
  4. Recovery Manager opens. Under I need help immediately, click System Recovery.
    Figure : Recovery Manager main screen
     Recovery Manager main screen with System Recovery selected
  5. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Recovery Manager: Back up your files first
      File backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure : File Backup window
         File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose backup location
        Choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
        Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure : Data backup complete
      Data backup complete
  6. Click OK in the warnings that display.
    Figure : Disconnect all devices warning
    Warning to disconnect all devices
    Figure : User data reset warning
    Warning that all user data will be lost
  7. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure : Factory image restore progress
     Factory image restore progress
  8. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Restoration complete
     Restoration complete
  9. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from recovery discs (Windows 8)
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:
HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and then insert the first recovery disc into the drive.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Use the up or down arrow key to select the CD/DVD drive. Then press Enter.
    Figure : Boot Option Menu
     Boot Option Menu
    NOTE:
    More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:
    If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Run program from media selected
  8. Select an option based on the type of recovery discs you have:
    • Recovery discs created from your computer:
      Click Factory Reset under I need help immediately. If the next screen prompts you to confirm your choice, select Yes, and then click Next. If no confirmation screen displays, continue with the next step.
      Figure : Recovery Manager using user-created recovery discs
       Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:
      Select one of the following options, depending on which selection is shown on your screen, and then click Next.
      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
      • Reset the computer by erasing the entire drive and restoring to the factory setup
      Figure : Recovery Manager using HP-sent recovery discs
       Recovery Manager with HP-sent recovery discs
  9. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Recovery Manager: Back up your files first
      File backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure : File Backup window
         File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose backup location
        Choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
         Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure : Data backup complete
       Data backup complete
  10. Click OK in the warnings that display.
    Figure : Disconnect all devices warning
    Warning to disconnect all devices
    Figure : User data reset warning
    Warning that all user data will be lost
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure : Factory image restore progress
     Factory image restore progress
  12. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc.
    Figure : Restoration complete
     Restoration complete
  13. Click Finish to restart the computer.
  14. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
    NOTE:
    If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens display.
  15. Complete Windows setup when the screens display.
  16. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from a USB flash drive (Windows 8)
Perform the following steps to recover the computer using a USB flash drive.
NOTE:
For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device. Then press Enter.
    NOTE:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Run program from media
  9. Under I need help immediately, click System Recovery.
    Figure : System Recovery
     System Recovery selected
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
    Figure : Restore computer verification
    Restore computer verification
  11. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Recovery Manager: Back up your files first
      File backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure : File Backup window
        File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:
        If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure : Choose backup location
        Choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure : File backup media inserted
        File backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Creating the backup media
        Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE:
        If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure : Data backup complete
      Data backup complete
  12. Click Next. A message displays warning you that all devices should be disconnected from the PC. Be sure all devices, except the recovery flash drive, are disconnected, and then click OK.
    Figure : Disconnect all devices warning
    Warning to disconnect all devices
    Figure : User data reset warning
    Warning that all user data will be lost
  13. Read and respond to the screens as they display. The restoration progress displays.
    Figure : Restoration progress
    Restoration in progress
  14. Remove the USB flash drive from the USB port.
  15. Click Finish to restart your computer.
    Figure : Restoration complete
    Restoration complete
  16. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
  17. Complete Windows setup when the screens display.
  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Disabling secure boot and enabling legacy boot on a desktop computer (Windows 8)
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.
    Figure : Security menu
    Security menu
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Figure : Secure Boot Configuration warning screen
    Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.
    Figure : Secure Boot Configuration
    Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Figure : Save Changes and Exit
    File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message displays indicating that the boot mode has changed.
    Figure : Boot Mode Change message
    Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    NOTE:
    No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.
Performing system recovery on desktop and AiO PCs 2014 and newer (white background)
If you want your computer to return to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly
  • Recovery when Windows 8 does not open correctly
  • Recovery using recovery media, such as discs or a USB flash drive
Back up all personal files and read all caution statements before performing a system recovery.
Recovery from Windows 8
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  5. Under Help, click HP Recovery Environment.
    Figure : Recovery Manager Main screen
    Recovery Manager Main screen
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
    The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager screen displays.
    Figure : Confirm System Recovery
    Confirm System Recovery
  7. Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration. Depending on the configuration of your computer, the option of Minimized Image Recovery might not be available to you.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen
  8. Under Help, click Minimized Image Recovery.
  9. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure : Back up your files first
        Back up your files first
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
        Auto Selection
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : File backup
          File backup
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
          Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
          Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
        Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next again to confirm the backup.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
         Backup progress
        Figure : Creating the backup
        Creating the backup
        Figure : Copying the backup
        Copying the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
         Backup complete
  10. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  11. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  12. Select Recover without backing up your files, and then click Next to continue.
    Figure : Recover without backing up your files
     Recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  13. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
     Recovery Preparation is complete
  14. Recovery Manager reformats the Windows partition and reinstalls the original software.
  15. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
    Recovery is complete
  16. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery when Windows 8 does not start correctly
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:
If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8).
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure : Choose an option screen
       Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager.
      Figure : Troubleshoot screen
      Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system.
      Recovery Manager opens.
      Figure : OS selection screen
      OS selection screen with Windows 8 selected
  4. Under Help, click Minimized Image Recovery.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen
  5. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Backup options
       Back up your files first (recommended) selected
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
        Auto Selection
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : File backup
           File backup
        • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
          Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Select the files you want to back up, and then click OK.
          Figure : Browse Files
          Browse Files
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
         Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : Backup progress
         Backup progress
        Figure : Creating the backup
         Creating the backup
        Figure : Copying the backup
         Copying the backup
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
         Backup complete
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  7. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  8. Select Recover without backing up your files, and then click Next to continue.
    Figure : Recover without backing up your files
    Recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
    Recovery preparation
  9. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  10. Recovery Manager reformats the Windows partition and reinstalls the original software.
  11. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure : Recovery complete
     Recovery is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Recovery from recovery discs (Windows 8)
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:
HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Recovery Discs sent to you from HP Support can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  2. Insert the first recovery CD, and then turn off the computer.
  3. With the computer off, press and hold the power button to turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
    Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    Figure : Boot Option Menu
     Boot Option Menu
    NOTE:
    More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:
    If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    HP Recovery Manager opens.
    Figure : Select Run program from media
     Run program from media selected
  8. Under Help, click Minimized Image Recovery.
    Figure : HP Recovery Manager main screen
    Recovery Manager main screen with Minimized Image Recovery selected
  9. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • If you want to back up your personal files, follow these steps to create a backup.
      Figure : Back up your files first
       Back up your files first
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure : Auto Selection
         Auto Selection
      3. Depending on the method you selected, follow one of these steps:
        • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
          NOTE:
          This might take as long as 30 minutes to complete. Do not interrupt the backup process.
          Figure : File backup
           File backup
        • User Selection: Select Compression to make your backup file smaller, or select No Compression to make no change to the size of your backup file, and then click Next.
          Figure : Compression
           Compression
          Click Browse Files to choose the files to back up, and then click Next.
          Figure : Browse Files
           Browse Files
          Select the files you want to back up, and then click OK.
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure : Choose a location to save the backup
         Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure : File Backup is ready
         File Backup is ready
        Figure : Creating the backup
         Creating the backup
        Figure : Copy the backup
         Copy the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure : Backup complete
         Backup complete
  10. HP Recovery Manager prepares the computer for recovery.
    NOTE:
    This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure : Recovery preparation
     Recovery preparation
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure : Insert the next recovery disc
     Insert the next recovery disc
  12. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure : Recovery preparation complete
    Recovery Preparation is complete
  13. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  14. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  15. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Create a backup of your files on a USB flash drive for notebooks 2014 and newer (white background)
If you have not done so already, follow these steps to create a backup of your files on a USB flash drive.
  1. Select Back up your files first (recommended), and then click Next.
  2. Select the method you want to use to choose files to back up:
    • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
    • If you want to select individual files to back up, select User Selection, and then click Next.
    Figure : Auto Selection
     Auto Selection
  3. Depending on the method you selected, follow one of these steps:
    • Auto Selection (recommended): Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up.
      NOTE:
      This might take as long as 30 minutes to complete. Do not interrupt the backup process.
      Figure : File backup
       File backup
    • User Selection: Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next.
      Figure : Compression
       Compression
      Click Browse Files to choose the files to back up, and then click Next.
      Figure : Browse Files
      Browse Files
      Select the files you want to back up, and then click OK.
  4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
    Figure : Choose a location to save the backup
    Choose a location to save the backup
  5. The computer prompts you to insert a blank USB flash drive. Insert the media into the computer, and then click Next.
    Recovery Manager displays the progress in backing up and burning the files to the backup media.
  6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
    Figure : Backup complete
    Backup complete
Recovery from a USB flash drive (Windows 8)
Perform the following steps to recover the computer using a USB flash drive.
Create recovery media on a USB flash drive for desktops 2014 and newer
If you have not already created recovery media on a USB flash drive, create it using the following steps.
NOTE:
The USB flash drive must be able to hold the amount of data displayed on the screen, 32 GB maximum. The USB drive can hold more than 32 GB.
  1. Open Recovery Manager.
  2. Click Recovery Media Creation.
    Figure : Recovery Media Creation
    Recovery Manager with Recovery Media Creation selected
  3. Select Create recovery media with a USB flash drive and click Next.
    Figure : Create recovery media with a USB flash drive
    Create recovery media with a USB flash drive and Next selected
  4. Recovery Manager Scans the computer for storage devices. Select the storage device to save the backup (your drive name might be different) and then click Next. Recovery Manager displays the progress in backing up the files to the backup media.
    Selecting where to save the backup and next selected
  5. When Recovery Manager is finished backing up files, remove the backup USB flash drive, and then click Finish to continue the recovery process.
    Recovery Media Creations screen with Finish selected
NOTE:
The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:
For more information about saving a recovery image to a USB flash drive, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)for notebooks made 2013 or older (black background or go to the section Create recovery media on a USB Flash Drive for notebooks 2014 and newer (white background).
  1. Turn off the computer by pressing and holding the power button.
  2. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  3. Insert the USB flash drive into a USB port, and then turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure : Startup Menu
    Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    NOTE:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Figure : Select Run program from media
    Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Disabling secure boot on a notebook computer (Windows 8)
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Figure : System Configuration menu
     System Configuration menu
    Figure : Boot Options menu
     Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. Press F10 to accept the changes and exit or use the left arrow key to select Exit, use the down arrow key to select Exit Saving Changes, and then press Enter to select Yes.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.