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OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Introduction
This document explains how to install the print driver on a Mac for a USB or a network connection. The OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU). Additionally, you can perform basic print jobs using AirPrint without installing a driver.
NOTE:
If you have recently updated your computer to Mavericks from a previous Mac operating system, you do not need to install any additional software. Send a print job from your computer, and if the printer prints, you do not need to continue with these steps.
Click the plus sign () next to your connection type for more information.
Install the printer software for a USB connection
Follow these steps in the order presented to install the printer software on your computer with a USB connection using Apple Software Update.
Step one: Update your Mac with Apple Software Update
Important: Before you install your printer, run Software Update to make sure that the database your Mac uses to find available printer software is current.
  1. Click the Apple menu (), and then click Software Update. Software Update checks for available updates and updates the database that your Mac uses to determine available printer software.
  2. If no updates are available, your Mac has the latest software and database installed. Continue to the next step to install the printer.
  3. Click Install to complete the Mac updates.
Step two: Install the printer
  1. Press the Power button to turn on your printer, and then make sure that it has paper in the tray and that it is in a ready state.
  2. Connect the USB cable to the printer and to the Mac. A print queue is automatically created for your printer, and the printer software automatically installs on your computer. If the Mac already has current software for your printer, the print queue is created in the background.
  3. Click the Apple menu, and then click System Preferences.
  4. Click Printers & Scanners, and then click the plus sign () at the bottom of the left pane. The Add window opens.
    • The Plus sign is greyed out
      1. Sign in to the Mac as the current admin user.
      2. Click the Apple menu (), and then click System Preferences.
      3. Click Users & Groups.
      4. Click the Allow user to administer this computer check box, next to the user's name to allow admin privileges.
        NOTE:
        If the users are greyed out, click the lock icon () in the bottom left of the window. Enter the Admin login information. The window unlocks and you are able to make changes.
  5. In the Add window, select your printer under Name.
    NOTE:
    If a drop-down menu appears, click Add Printers and Scanners to get to the Add window.
  6. Click the Use drop-down menu, click your printer, and then click Add.
    NOTE:
    Do not select AirPrint. This allows you to print only, not scan.
Install the printer software for a wired (Ethernet) or wireless network connection
With Mavericks, you can print using the HP driver available through Apple Software Update. Follow these steps to install the printer software on your computer with a wired (Ethernet) or wireless network connection.
Step one: Update your Mac software with Apple Software Update
Important: Before you install your printer, run Software Update to make sure that the database your Mac uses to find available printer software is current.
  1. Click the Apple menu (), and then click Software Update. Software Update checks for available updates and updates the database that your Mac uses to determine available printer software.
  2. If no updates are available, your Mac has the latest software and database installed. Continue to the next step to install the printer.
  3. Click Install to complete the Mac updates.
Step two: Install the printer
  1. Turn on the printer, and then make sure that it has paper in the tray and that it is in a ready state.
  2. Make sure that the printer is connected to the wired or wireless network, or is connected to the USB port of a Time Capsule or AirPort Base Station.
  3. Click the Apple menu, and then click System Preferences.
  4. Click Print & Scan, and then click the plus sign () in the lower left corner of the window.
  5. Under Nearby Printers, click the name of your printer.
    NOTE:
    If your printer is not listed, click Add Printer or Scanner for a full list of printers.
  6. Under Name, click the name of your printer.
    NOTE:
    Make sure that the printer kind is Bonjour or Bonjour Multifunction.
  7. Click the Use box, and then select the name of your printer in the pop-up menu.
  8. Click Add to add the printer to the queue.
  9. If you are prompted to install any additional software for your printer, click Install, and then follow the instructions to complete the installation.
    NOTE:
    Quit and restart any applications that were open before adding the printer to use the updated HP software features.
Optional: Install the printer software using AirPrint
Apple's AirPrint provides basic functionality for printers that are connected to a wireless or wired (Ethernet) network. No additional software is downloaded when you add an AirPrint-enabled printer.
AirPrint is not available if a USB cable connects your printer to your Mac, AirPort Base Station, or Time Capsule.
Follow these steps to add an AirPrint printer in Mavericks.
NOTE:
Some printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
Do I have an AirPrint-enabled printer?
The following HP printers support AirPrint:
HP Deskjet printers
  • HP Deskjet 2540 All-in-One Printer series
  • HP Deskjet 3050A e-All-in-One Printer Series (J611)
  • HP Deskjet 3070A e-All-in-One Printer Series (B611)
  • HP Deskjet 3510 e-All-in-One Printer Series
  • HP Deskjet 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 2540 All-in-One Printer series
  • HP Deskjet Ink Advantage 3515 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 6520 e-All-in-One Printer Series
HP ENVY printers
  • HP ENVY 100 e-All-in-One Printer Series (D410)
  • HP ENVY 110 e-All-in-One Printer Series (D411)
  • HP ENVY 120 e-All-in-One Printer Series
  • HP ENVY 4500 e-All-in-One Printer Series
  • HP ENVY 5530 e-All-in-One Printer Series
  • HP ENVY 5640 e-All-in-One Printer Series
  • HP ENVY 5660 e-All-in-One Printer Series
  • HP ENVY 7640 e-All-in-One Printer Series
HP Officejet printers
The following Officejet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
NOTE:
Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
  • HP Officejet 4620 e-All-in-One Printer Series
  • HP Officejet 4630 e-All-in-One Printer Series
  • HP Officejet 5740 e-All-in-One Printer Series
  • HP Officejet 6100 ePrinter Series (H611)
  • HP Officejet 6500A e-All-in-One Printer Series (E710)
  • HP Officejet 6600 e-All-in-One Printer Series (H711)
  • HP Officejet 6700 Premium e-All-in-One Printer Series (H711)
  • HP Officejet 6810 e-All-in-One Printer Series
  • HP Officejet 7110 Wide Format ePrinter Series (H812)
  • HP Officejet 7500A Wide Format e-All-in-One Printer Series (E910)
  • HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912)
  • HP Officejet Pro 251dw Printer Series
  • HP Officejet Pro 276dw Printer Series
  • HP Officejet Pro 6230 ePrinter Series
  • HP Officejet Pro 6830 e-All-in-One Printer Series
  • HP Officejet Pro 8100 ePrinter Series (N811)
  • HP Officejet Pro 8500A e-All-in-One Printer Series (A910)
  • HP Officejet Pro 8610 e-All-in-One Printer Series
  • HP Officejet Pro 8620 e-All-in-One Printer Series
  • HP Officejet Pro 8630 e-All-in-One Printer Series
  • HP Officejet Pro 8640 e-All-in-One Printer Series
  • HP Officejet Pro 8660 e-All-in-One Printer Series
HP Photosmart printers
  • HP Photosmart 5510 e-All-in-One Printer Series (B111)
  • HP Photosmart 5520 e-All-in-One Printer Series
  • HP Photosmart 6510 e-All-in-One Printer Series (B211)
  • HP Photosmart 6520 e-All-in-One Printer Series
  • HP Photosmart 7510 e-All-in-One Printer Series (C311)
  • HP Photosmart 7520 e-All-in-One Printer Series
  • HP Photosmart e-All-in-One Printer Series (D110) (with a firmware update)
  • HP Photosmart eStation e-All-in-One Printer Series (C510)
  • HP Photosmart Ink Advantage e-All-in-One Printer Series (K510)
  • HP Photosmart Plus e-All-in-One Printer Series (B210)
  • HP Photosmart Premium e-All-in-One Printer Series (C310)
  • HP Photosmart Premium Fax e-All-in-One Printer Series (C410)
  • HP Photosmart Wireless e-All-in-One Printer Series (B110) (with a firmware update)
NOTE:
Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
HP LaserJet printers
The following LaserJet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP Color LaserJet Pro M176n Multifunction Printer
  • HP Color LaserJet Pro M177fw Multifunction Printer
  • HP LaserJet Pro 100 Color MFP M175nw
  • HP LaserJet Pro 200 Color M251 Printer Series
  • HP LaserJet Pro 200 Color M276 Printer Series
  • HP LaserJet Pro CM1415 Color Multifunction Printer series
  • HP LaserJet Pro CP1025nw Color Printer
  • HP LaserJet Pro CP1525 Color Printer Series
  • HP LaserJet Pro M1212nf Multifunction Printer
  • HP LaserJet Pro M1213nf Multifunction Printer
  • HP LaserJet Pro M1214nfh Multifunction Printer
  • HP LaserJet Pro M1216nfh Multifunction Printer
  • HP LaserJet Pro M1217nfw Multifunction Printer
  • HP LaserJet Pro M127fn Multifunction Printer
  • HP LaserJet Pro M127fw Multifunction Printer
  • HP LaserJet Pro M1536 Multifunction Printer Series
  • HP LaserJet Pro MFP M125nw Printer
  • HP LaserJet Pro MFP M225dn Printer
  • HP LaserJet Pro MFP M225dw Printer
  • HP LaserJet Pro MFP M226dn Printer
  • HP LaserJet Pro MFP M226dw Printer
  • HP LaserJet Pro P1102w Printer
  • HP LaserJet Pro P1606dn Printer
  • HP TopShot LaserJet Pro M275nw
  1. Turn on the printer, and make sure that it has paper in the tray and that it is in a ready state.
  2. Make sure that the printer is connected to the wireless or wired (Ethernet) network.
  3. Click the Apple menu (), and then click System Preferences.
  4. Click Print & Scan.
  5. Click the plus sign () at the bottom of the left pane.
  6. Under Nearby Printers, click the name of your printer.
    NOTE:
    Make sure that the printer kind is Bonjour or Bonjour Multifunction.
  7. Click the Use box, and then select AirPrint from the pop-up menu if it is not selected already.
    Figure : Selecting an AirPrint printer in the Add window
    Image: Selecting an AirPrint printer in the Add window
  8. Click Add to add the printer to the queue.
Frequently asked questions (FAQs)
Following is a list of frequently asked questions about installing and using the print driver you installed from Apple Software Update.
What if there is no driver update available in Apple Software Update?
In order for Apple Software Update to install your print driver, you must update your Mac OS software before you connect and install your printer. Follow these steps to update your Mac.
  1. Click the Apple menu (), and then click Software Update. Software Update checks for available updates and updates the database that your Mac uses to determine available printer software.
  2. Click Install. Apple Software Update installs updates on your computer.
NOTE:
If you have recently updated your computer to Mavericks from a previous Mac operating system, you do not need to install any additional software. Send a print job from your computer, and if the printer prints, you do not need to install software with Apple Software Update.
What else do I need to know about the Apple Software Update driver?
Apple Software Update is a quick and easy software download method available directly through the Mac operating system. Depending on the printer functionality, one or more of the following software components might be included in the HP driver update for Mavericks:
  • HP full-feature print driver
  • HP fax driver
  • HP Utility
  • HP scanning files compatible with Appleā€™s Image Capture and Preview applications
NOTE:
If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview, Image Capture, or the Scan icon from the print queue to scan.
How do I scan with the driver from Apple Software Update?
Depending on your printer and the type of driver update, you might need to scan in a different way than you did before you installed Mavericks.
NOTE:
Scanning to the computer from the printer control panel is not available when you scan with Preview, Image Capture, or Printer browser methods. You must use HP Scan software to scan from the printer.
Method one: Scan from the Print & Scan window
Video of scanning from Print & Scan
The following video demonstrates how to scan from the printer browser in OS X v10.9 Mavericks.
NOTE:
This video shows an HP Photosmart 7510 printer, but the steps are the same for your printer.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Click the Apple menu (), and then click System Preferences.
  3. Click Print & Scan ().
  4. Click your printer in the left pane.
  5. Click Scan, and then click Open Scanner.
  6. Click Show Details. The details of the scan display, including options to change scan settings.
    Figure : Example of the Show Details scanning screen
    Image: Example of the Show Details scanning screen.
  7. Change any scan settings as necessary, and then click Scan.
    NOTE:
    Make sure to select either the Flatbed mode or the Document Feeder mode, depending on your printer and how you plan to scan.
Method two: Scan from Apple Preview
Video of scanning from Apple Preview
The following video demonstrates how to scan from Apple Image Capture in OS X v10.9 Mavericks.
NOTE:
This video shows an HP Photosmart 7510 printer, but the steps are the same for your printer.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
  2. In the Applications folder or from the Dock, click Preview.
  3. From the Preview File menu, select Import from Scanner.
  4. Select your printer from the list. The details of the scan display.
  5. If a ' Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  6. Click Show Details to view scan settings and options.
    NOTE:
    Make sure that you select either the Flatbed mode or the Document Feeder mode, depending on your printer and how you plan to scan.
  7. Change any settings as necessary, and then click Scan.
Method three: Scan from Apple Image Capture
Video of scanning from Apple Image Capture
The following video demonstrates how to scan from Apple Preview in OS X v10.9 Mavericks.
NOTE:
This video shows an HP Photosmart 7510 printer, but the steps are the same for your printer.
NOTE:
If you are unable to view the video, it may be due to the type of mobile device you are using. You can still use the written information on the screen or access the video with a PC or laptop.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
  2. In the Applications folder or from the Dock, click Image Capture.
  3. Select your printer from the list. If your printer connects to a network, select it from the Shared list. The details of the scan display.
  4. If a ' Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  5. Click Show Details to view scan settings and options.
    NOTE:
    Make sure that you select either the Flatbed mode or the Document Feeder mode, depending on your printer and how you plan to scan.
  6. Change any settings as necessary, and then click Scan.
What if I upgraded to Mavericks from a previous Mac operating system?
If your HP printer was previously set up and working with Mac OS X v10.6 Snow Leopard, OS X v10.7 Lion, or OS X v10.8 Mountain Lion, your printer is still supported when you update your Mac to the Mavericks operating system. You must run Apple Software Update to make sure that you have the latest HP software installed.
What if I got an error trying to install an earlier version of my printer software?
After updating your Mac to Mavericks, you might receive one of the following messages if you try to install older HP printer software designed for previous versions of Mac OS, either from an original printer CD or from HP Software & Driver Downloads.
  • ' HP Installer can't be opened because it is from an unidentified developer'
    Figure : Example of the 'HP Installer can't be opened...' message
    Image: Example of the 'HP installer can't be opened...' message.
  • ' Unsupported Operating System'
    Figure : Example of the 'Unsupported Operating System' message
    Image: Unsupported Operating System message.
  • ' This HP software may not be compatible...'
    Figure : Example of the 'HP software may not be compatible...' message
    Image: HP software may not be compatible message.
To resolve these messages, follow the instructions in this document to install the updated HP software for Mavericks using Apple Software Update.