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Testing a Webcam Using YouCam

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This document pertains to HP Notebook computers using Windows Vista, Windows 7, or Windows 8.
Missing or incompatible hardware drivers, or incorrectly configured video display applications cause most webcam problems. This document provides steps to help you test the basic functionality of the webcam using a known good webcam hardware driver and a simple video display application. Once you have determined that the webcam works, you can adjust the quality of the image or use a more sophisticated application to manipulate the image.

Opening YouCam

To test the webcam with Cyberlink YouCam, select your operating system from the options below for specific steps to open YouCam.

Windows 8

Click the YouCam icon on your taskbar. If the YouCam icon does not display on your taskbar, follow these steps to open YouCam.
  1. Press the Windows and Q keys, and then type youcam in the Search field.
  2. Select YouCam from the list of results.

Windows 7 and Vista

Follow these steps if you are using a computer with Windows 7.
  1. Click Start , and then type youcam in the Search field.
  2. Select YouCam from the list of results.
If YouCam does not display in the list of search results, go to Installing the YouCam Application for instructions on installing the YouCam application. Otherwise, continue following the instructions below.
When the application opens, assuming the area in front of the webcam is brightly lit, an image of yourself displays in the center of the application.
Figure 1: YouCam screen with image
Image of YouCam screen with customer image
If the YouCam application opens and your image displays in the center of the application, go to Capturing and playing a video image to continue testing. Otherwise, read a section below that matches your error and follow the instructions to correct the error.

Error message displays when opening

The YouCam application might not open or might display an error message similar to the following:
Cannot connect to this video device (USB Video Device).
Please select another capture device via Settings or close any application that may be using this video device and restart YouCam.
Follow the steps below to resolve the webcam display problem.
  1. Exit any secondary video application
    Only one program at a time can use the webcam driver. For example, you cannot open and use YouCam while doing a video conference with an instant messaging program.
    If there are any other video programs open on your computer, close them, and then go to Opening YouCam to continue testing. Otherwise, continue with the next step.
  2. Verify the webcam hardware is recognized in Device Manager
    1. Open Device Manager.
      • Windows 8
        1. Press the Windows and Q keys, and then type device manager .
        2. Select Device Manager from the list of results.
      • Windows 7 and Vista
        1. Click Start , and then type device manager in the Search field.
        2. Select Device Manager from the list of results.
    2. In the Device Manager window, find the Imaging Devices category.
      If a webcam or video device driver is listed in the Imaging Device category, go to step three Selectively update the webcam driver .
      Figure 2: Device Manager
      Image: Device Manager
      If there is no Imaging Devices category, right-click an item, and then select Scan for hardware changes to scan for the webcam video display device.
      Figure 3: Scan for hardware changes
      Image: Scan for hardware changes
      If no entry under Imaging Device displays in Device Manager after running the scan, there is a hardware issue. Contact HP Support for technical assistance.
  3. Update the webcam driver
    1. In Device Manager , click the arrow next to Imaging Devices to expand the list.
    2. Right-click the webcam driver, and then select Properties .
      Figure 4: Properties
      Image: Properties
    3. In the Webcam Properties dialog box, select the Driver tab, and then click the Update Driver... button.
      Figure 5: Update Driver
      Image: Update Driver
    4. In the Update Driver Software window, select Browse my computer for driver software , and then select Let me pick from a list of devices on my computer when prompted.
      Figure 6: Let me pick from a list of devices on my computer
      Image: Let me pick from a list of devices on my computer
    5. In the Model section, select USB Video Device when prompted, and then click Next to update the webcam driver software.
      Figure 7: Select USB Video Device
      Image: Select USB Video Device
    6. After the message, Windows has successfully updated your driver software , click the Close button, close all open dialog boxes, and then go to Opening YouCam to continue testing.
      Figure 8: Updates successfully completed
      Image: Updates successfully completed

No image displays on application window

If the YouCam program opens, but displays the application's name rather than an image, there is an incompatible driver selected by default. Follow the steps below to resolve this webcam display problem.
Figure 9: YouCam screen with application's name
Image of YouCam screen with application's name
  1. Configure YouCam and select the proper webcam driver
    1. In YouCam, click the Configure icon.
      Figure 10: YouCam configure icon
      Image of YouCam screen showing configure button
    2. Click the Capture Device drop-down list, and select USB Video Device from the list.
      Figure 11: YouCam Settings
      YouCam settings screen showing capture device
      If no webcam capture device is listed, go to Verify the webcam hardware is recognized in Device Manager .
    3. You can also select the Capture quality and Video size .
    4. Select OK to accept the selection. Exit and restart the YouCam application to view an image.
  2. Update YouCam application
    1. Connect the computer to the Internet.
    2. Open YouCam , and then click the Cyberlink YouCam registered name in the upper left corner.
      Figure 12: Cyberlink YouCam software update
      Image of Cyberlink Youcam software update link.
    3. If an update or upgrade is available, installation instructions display on the screen. Restart the computer if prompted.

Capturing and playing a video image

To verify that the webcam and YouCam software are operating properly, perform the following actions.
  1. To record a short video, click Capture in the main control bar. Let the application record the image for a few seconds, and then press Stop . A thumbnail image of the video is displayed in the right panel.
    Figure 13: YouCam - Main control bar and thumbnail section
    Image of YouCam main control bar and thumbnail section location
  2. To capture a single frame image, click Snapshot in the main control bar. A thumbnail of the image is displayed in the right panel.
  3. To view the video clip or a full size image, double-click the image in the right panel.
  4. To remove the video clip or full size image, right-click the image in the right panel and select Delete .
    NOTE:By default, the captured videos and snapshot files are saved in the
    C:\<user name>\Documents\YouCam folder. The file name given to the captured file is based on the date and file format; such as Capture_20080327.wmv (video) or Capture_20080601.jpg (still snapshot). These files can be copied or moved to any other location on the computer.

Installing the YouCam Application

If the YouCam application was removed from your system for some reason, or the operating system was changed, download and install the latest version of the YouCam software. Find your operating system from the options below for the appropriate download.
  • • Windows 7 and Windows 8
    Click here to download the softpaq that is compatible with Windows 7 and Windows 8.
  • • Windows Vista and Windows 7
    Click here to download the softpaq that is compatible with Windows Vista and Windows 7.