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HP Officejet J5780 All-in-One Printer support

The PDF File Type Is Not an Option When Scanning from HP Solution Center in Windows

  • PrintPrint

Issue

When you scan from HP Solution Center in Windows, the PDF file type is not available.
Click the plus sign () next to your operating system for more information.
Important : You must follow these solutions in the order presented to resolve the issue.

Solution one: Check the HP Solution Center settings

Make sure that you are using the correct settings in HP Solution Center:
  1. Click Start ( ), click All Programs , click the HP folder, and then click HP Solution Center .
  2. Click the printer icon for the product that you use to scan.
  3. Click Scan Document .
    NOTE:Do not select Scan Picture , even if the item that you want to scan to PDF is a picture. The Scan Picture selection limits the list of file types to picture file types, which excludes the PDF option.
    A screen displays to prompt for scan settings.
    If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:
    Cancel the pending scan, and then click Settings .
    Click Scan Settings , and then click Scan Document Settings . The Scan Button Settings window opens.
    Check the settings in the Scan Document button area: Make sure to select the checkbox next to Prompt for settings at the time of the scan , and then click OK .
    Click Home to return to the home screen, and then click Scan Document to start the scan again.
  4. On the settings prompt screen, make sure that the "picture" option is not selected. The software varies by product, but you can look for the following:
    • If you see What are you scanning in the upper-left corner of the window, select Document , not "Picture."
    • If you see a list of Scan Shortcuts on the left side of the window, make sure that you do not select any shortcuts that refer to "Picture."
  5. For the "Scan to" setting, click your scan destination in the drop-down list.
    NOTE:The PDF file type might be available for more than one "Scan to" destination. If you are not sure what destination to select, Save to file is a good choice to start with.
  6. For the File Type setting, look for PDF in the drop-down list.
    • If PDF is still not an option, continue to the solution to Reinstall the Adobe Reader software .
    • If PDF is an option, no further steps are necessary. You can continue with the scan.
      NOTE:If PDF is an option in HP Solution Center, but not when you use the scan button on your product, you need to use HP Solution Center to create the settings for the scan button on the product . For example, you need to create settings for the "Scan to" destinations, file type, save location, preview option, etc. For some HP products these settings combine into "Shortcuts" that will appear on the control panel display. For other HP products, you create a "Destination list" that will appear on the control panel display.The steps to set up the scan button on your product vary depending on your product model, and the software version. For specific instructions, click the Help button on the home screen or settings screens in HP Solution Center.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your computer to allow you to open and read PDF files. Installing or upgrading Adobe Reader software after you install the product software might cause you to lose the PDF option for scanning in HP Solution Center. Follow these steps to remove and reinstall the Adobe software (or install for the first time) before you continue on to installing the HP software.
  1. Open the list of installed programs: Click Start ( ), click Control Panel , and then double-click Add or Remove Programs .
  2. Look for Adobe Reader.
    • If Adobe Reader is not installed, continue to the next step to download and install the software.
    • If Adobe Reader is installed, remove it now: Click Adobe Reader , click Remove , and then follow the on-screen instructions to complete the process.
  3. Click www.adobe.com , click Get Adobe Reader , and then follow the on-screen instructions to download and install the software.
    NOTE:Make sure you select the correct language and computer operating system before downloading.
  4. Once the software installation finishes, try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Install the HP software

It is possible that the product software did not install correctly. Or, you might have excluded some necessary software components if you performed a custom installation. Use one of the following options to obtain the software you need.
Follow these steps to remove the product software, and then install the software from the product CD.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click Start ( ), click My Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the process.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click Start ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process.
  1. Click Start ( ), and then click Control Panel .
  2. Double-click Add or Remove Programs . A list of programs installed on your computer opens.
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Remove .
  5. Follow the on-screen instructions to complete the process.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. When you finish deleting software, restart the computer.
Step two: Install the software from the product CD
  1. Turn on the product.
  2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click Start ( ), click My Computer , and then double-click the CD drive.
  3. Follow the on-screen instructions to finish installing the software.
  4. After the software installs, try to scan again.
Follow these steps to remove the product software, and then download and install the most current complete software package for your product.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click Start ( ), click My Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the process.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click Start ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process.
  1. Click Start ( ), and then click Control Panel .
  2. Double-click Add or Remove Programs . A list of programs installed on your computer opens.
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Remove .
  5. Follow the on-screen instructions to complete the process.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. When you finish deleting software, restart the computer.
Step two: Download and install the software from the HP website
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
NOTE:One or more of the links above will take you outside the Hewlett-Packard website. HP does not control and is not responsible for information outside of the HP website.
Important : You must follow these solutions in the order presented to resolve the issue.

Solution one: Check the HP Solution Center settings

Make sure that you are using the correct settings in HP Solution Center:
  1. Click the Windows icon ( ), click All Programs , click the HP folder, and then click HP Solution Center .
  2. Click the printer icon for the product that you use to scan.
  3. Click Scan Document .
    NOTE:Do not select Scan Picture , even if the item that you want to scan to PDF is a picture. The Scan Picture selection limits the list of file types to picture file types, which excludes the PDF option.
    A screen displays to prompt for scan settings.
    If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:
    Cancel the pending scan, return to the home screen of HP Solution Center, and then click the Settings option.
    Click Scan Settings , and then click Scan Document Settings . The Scan Button Settings window opens.
    Check the settings in the Scan Document button area: Make sure to select the checkbox next to Prompt for settings at the time of the scan , and then click OK .
    Click Home to return to the home screen, and then click Scan Document to start the scan again.
  4. On the settings prompt screen, make sure that the "picture" option is not selected. The software varies by product, but you can look for the following:
    • If you see What are you scanning in the upper-left corner of the window, select Document , not "Picture."
    • If you see a list of Scan Shortcuts on the left side of the window, make sure that you do not select any shortcuts that refer to "Picture."
  5. For the Scan to setting, click your scan destination in the drop-down list.
    NOTE:The PDF file type might be available for more than one "Scan to" destination. If you are not sure what destination to select, Save to file is a good choice to start with.
  6. For the File Type setting, look for PDF in the drop-down list.
    • If PDF is still not an option, continue to the solution to Reinstall the Adobe Reader software .
    • If PDF is an option, no further steps are necessary. You can continue with the scan.
      NOTE:If PDF is an option in HP Solution Center, but not when you use the scan button on your product, you need to use HP Solution Center to create the settings for the scan button on the product . For example, you need to create settings for the "Scan to" destinations, file type, save location, preview option, etc. For some HP products these settings combine into "Shortcuts" that will appear on the control panel display. For other HP products, you create a "Destination list" that will appear on the control panel display.The steps to set up the scan button on your product vary depending on your product model, and the software version. For specific instructions, click the Help button on the home screen or settings screens in HP Solution Center.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your computer to allow you to open and read PDF files. Installing or upgrading Adobe Reader software after you install the product software might cause you to lose the PDF option for scanning in HP Solution Center. Follow these steps to remove and reinstall the Adobe software (or install for the first time) before you continue on to installing the HP software.
  1. Open the list of installed programs: Click the Windows icon ( ), click Control Panel , and then double-click Programs and Features .
  2. Look for Adobe Reader.
    • If Adobe Reader is not installed, continue to the next step to download and install it.
    • If Adobe Reader is installed, remove it now: Click Adobe Reader , click Uninstall , and then follow the on-screen instructions to complete the process.
  3. Click www.adobe.com , click Get Adobe Reader , and then follow the on-screen instructions to download and install the software.
    NOTE:Make sure you select the correct language and computer operating system before downloading.
  4. Once the software installation finishes, try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Install the HP software

It is possible that the product software did not install correctly. Or, you might have excluded some necessary software components if you performed a custom installation. Use one of the following options to obtain the software you need.
Follow these steps to remove the product software, and then install the software from the product CD.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click the Windows icon ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the software removal.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Access the program list:
    • Control Panel Home view: Under Programs , click Uninstall a Program .
    • Classic view: Double-click Programs and Features .
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Uninstall.
  5. Follow the on-screen instructions to complete the software removal.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. Restart the computer.
Step two: Install the software from the product CD
  1. Turn on the product.
  2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
  3. Follow the on-screen instructions to finish installing the software.
  4. After the software installs, try to scan again.
Follow these steps to remove the product software, and then download and install the most current complete software package for your product.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click the Windows icon ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the software removal.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Access the program list:
    • Control Panel Home view: Under Programs , click Uninstall a Program .
    • Classic view: Double-click Programs and Features .
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Uninstall.
  5. Follow the on-screen instructions to complete the software removal.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. Restart the computer.
Step two: Download and install the software from the HP website
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
NOTE:One or more of the links above will take you outside the Hewlett-Packard website. HP does not control and is not responsible for information outside of the HP website.
Important : You must follow these solutions in the order presented to resolve the issue.

Solution one: Check the HP Solution Center settings

Make sure that you are using the correct settings in HP Solution Center:
  1. Click the Windows icon ( ), click All Programs , click the HP folder, and then click HP Solution Center .
  2. Click the printer icon for the product that you use to scan.
  3. Click Scan Document .
    NOTE:Do not select Scan Picture , even if the item that you want to scan to PDF is a picture. The Scan Picture selection limits the list of file types to picture file types, which excludes the PDF option.
    A screen displays to prompt for scan settings.
    If a settings prompt screen does not display, a preference might be set to bypass the prompt. Follow these steps to turn on the settings prompt and restart the scan:
    Cancel the pending scan, return to the home screen of HP Solution Center, and then click the Settings option.
    Click Scan Settings , and then click Scan Document Settings . The Scan Button Settings window opens.
    Check the settings in the Scan Document button area: Make sure to select the checkbox next to Prompt for settings at the time of the scan , and then click OK .
    Click Home to return to the home screen, and then click Scan Document to start the scan again.
  4. On the settings prompt screen, make sure that the "picture" option is not selected. The software varies by product, but you can look for the following:
    • If you see What are you scanning in the upper-left corner of the window, select Document , not "Picture."
    • If you see a list of Scan Shortcuts on the left side of the window, make sure that you do not select any shortcuts that refer to "Picture."
  5. For the Scan to setting, click your scan destination in the drop-down list.
    NOTE:The PDF file type might be available for more than one "Scan to" destination. If you are not sure what destination to select, Save to file is a good choice to start with.
  6. For the File Type setting, look for PDF in the drop-down list.
    • If PDF is still not an option, continue to the solution to Reinstall the Adobe Reader software .
    • If PDF is an option, no further steps are necessary. You can continue with the scan.
      NOTE:If PDF is an option in HP Solution Center, but not when you use the scan button on your product, you need to use HP Solution Center to create the settings for the scan button on the product . For example, you need to create settings for the "Scan to" destinations, file type, save location, preview option, etc. For some HP products these settings combine into "Shortcuts" that will appear on the control panel display. For other HP products, you create a "Destination list" that will appear on the control panel display.The steps to set up the scan button on your product vary depending on your product model, and the software version. For specific instructions, click the Help button on the home screen or settings screens in HP Solution Center.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Reinstall the Adobe Reader software

Adobe Reader software must be installed on your computer to allow you to open and read PDF files. Installing or upgrading Adobe Reader software after you install the product software might cause you to lose the PDF option for scanning in HP Solution Center. Follow these steps to remove and reinstall the Adobe software (or install for the first time) before you continue on to installing the HP software.
  1. Open the list of installed programs: click the Windows icon ( ), click Control Panel , and then double-click Programs and Features .
  2. Look for Adobe Reader.
    • If Adobe Reader is not installed, continue to the next step to download and install it.
    • If Adobe Reader is installed, remove it now: Click Adobe Reader , click Uninstall , and then follow the on-screen instructions to complete the process.
  3. Click www.adobe.com , click Get Adobe Reader , and then follow the on-screen instructions to download and install the software.
    NOTE:Make sure you select the correct language and computer operating system before downloading.
  4. Once the software installation finishes, try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Install the HP software

It is possible that the product software did not install correctly. Or, you might have excluded some necessary software components if you performed a custom installation. Use one of the following options to obtain the software you need.
Follow these steps to remove the product software, and then install the software from the product CD.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click the Windows icon ( ), click My Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click the Windows icon ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the software removal.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Access the program list:
    • Control Panel Home view: Under Programs , click Uninstall a Program .
    • Classic view: Double-click Programs and Features .
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Uninstall.
  5. Follow the on-screen instructions to complete the software removal.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. Restart the computer.
Step two: Install the software from the product CD
  1. Turn on the product.
  2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    Click the Windows icon ( ), click My Computer , and then double-click the CD drive.
  3. Follow the on-screen instructions to finish installing the software.
  4. After the software installs, try to scan again.
Follow these steps to remove the product software, and then download and install the most current complete software package for your product.
Important : If your product connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the product now.
Step one: Uninstall the existing software
Use one of the following methods to remove the print driver and other software. If one method does not work, continue to the next one.
NOTE:If asked to remove shared files, click No . Other programs that share these files might not work if you delete the files.
  1. Insert the CD that came with your product into the CD drive of the computer, and then wait a few seconds for the software to start.
    NOTE:If the software does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
  2. Click the Uninstall option, and then follow the on-screen instructions to complete the software removal.
    NOTE:If the Uninstall option does not display or is unavailable, continue to the next method to uninstall the software.
  1. Click the Windows icon ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your product. The folder is labeled according the product series number.
    If there is no folder for your product, continue to the next method to uninstall the software.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the software removal.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Click Programs and Features .
  3. In the list of installed programs, find your HP product driver. The driver might not be listed by product name. Look for the product type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
  4. Click the driver, and then click Uninstall/Change.
  5. Follow the on-screen instructions to complete the software removal.
    To remove other software components associated with your product, repeat steps 1 - 5 in this method for each component.
  6. Restart the computer.
Step two: Download and install the software from the HP website
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
NOTE:One or more of the links above will take you outside the Hewlett-Packard website. HP does not control and is not responsible for information outside of the HP website.
HP Officejet J5780 All-in-One Printer

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