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HP LaserJet Pro CP1525nw Color Printer support

Understanding Control Panel Messages

  • PrintPrint

Control panel message types

The control panel messages indicate the current product status or situations that might require action.
Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel  button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.
Status-alert messages appear on the computer screen (in addition to control panel messages) when the product has certain problems. If a status-alert message is available, a appears in the Status alert column in the following table.

Control panel messages

Status alertControl panel messageDescriptionRecommended action
10.XXXX Supply errorThe e-label for one of the print cartridges cannot be read or is missing.

  • 10.0000 = black e-label error
  • 10.0001 = cyan e-label error
  • 10.0002 = magenta e-label error
  • 10.0003 = yellow e-label error
  • 10.1000 = black e-label is missing
  • 10.1001 = cyan e-label is missing
  • 10.1002 = magenta e-label is missing
  • 10.1003 = yellow e-label is missing
Reinstall the print cartridge.

Turn the product off and then on.

If the problem is not solved, replace the print cartridge.
49 Error

Turn off then on
The product experienced an internal error.Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
50.X Fuser error

Turn off then on
The product has experienced an error with the fuser.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

Turn off the product, wait at least 25 minutes, and then turn on the product.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
51.XX Error

Turn off then on
The product has experienced an internal hardware error.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

If the message persists, contact HP support.
54.XX Error

Turn off then on
The product has experienced an error with one of the internal sensors.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
55.X Error

Turn off then on
The product has experienced an internal error.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
57 Fan error

Turn off then on
The product has experienced a problem with its internal fan.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
59.X Error

Turn off then on
The product has experienced a problem with one of the motors.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
79 Error

Turn off then on
The product has experienced an internal firmware error.Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.

If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

If the message persists, contact HP support.
79 Service error

Turn off then on
An incompatible DIMM is installed.
  1. Turn the product power off.
  2. Install a DIMM that the product supports.
  3. Turn the product on.


If the message persists, contact HP support.
Black Cartridge LowThe print cartridge is nearing the end of its useful life.Printing can continue, but consider having a replacement supply on hand.
Black in wrong positionA print cartridge is installed in the incorrect slot.Be sure that each print cartridge is in the correct slot. From front to rear, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Black in wrong positionThe print cartridge is installed in the incorrect slot.Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.
Black Very LowThe print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue.To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Cyan Cartridge LowThe print cartridge is nearing the end of its useful life.Printing can continue, but consider having a replacement supply on hand.
Cyan in wrong positionA print cartridge is installed in the incorrect slot.Be sure that each print cartridge is in the correct slot. From front to rear, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Cyan in wrong positionThe print cartridge is installed in the incorrect slot.Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.
Cyan Very LowThe print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue.To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Device error

Press [OK]
An internal error occurred.Press OK to resume the job.
Front door openThe product front door is open.Close the door.
Genuine HP supply installedA genuine HP supply was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready.No action necessary.
Incorrect suppliesMore than one print cartridge is installed in the incorrect slot.Be sure that each print cartridge is in the correct slot. From top to bottom, the print cartridges are installed in this order: yellow, magenta, cyan, black.
Install <Color> cartridgeThe print cartridge is either not installed or not correctly installed in the product.Install the print cartridge.
Invalid driver

Press [OK]
You are using an incorrect printer driver.Select the correct printer driver.
Jam in <location>The product has detected a jam.Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.

If the message persists, contact HP support.
Jam in tray #

Clear jam and thenPress [OK]
The product has detected a jam.Clear the jam from the location indicated, and then press OK.

If the message persists, contact HP support.
Load paperTray 2 is empty.Load paper into Tray 2.
Load tray # <TYPE> <SIZE>A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.Load the correct paper into the tray, or press OK to use paper in a different tray.
Load tray 1 plain <SIZE>

Cleaning Page [OK] to start
The product is ready to process the cleaning operation.Load Tray 1 with plain paper in the size indicated, and then press OK.
Load tray 1 <TYPE> <SIZE>No trays are configured for the paper type and size that the print job is requesting.Load the correct paper into Tray 1, or press OK to use paper in a different tray.
Magenta Cartridge LowThe print cartridge is nearing the end of its useful life.Printing can continue, but consider having a replacement supply on hand.
Magenta in wrong positionA print cartridge is installed in the incorrect slot.Be sure that each print cartridge is in the correct slot. From front to rear, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Magenta in wrong positionThe print cartridge is installed in the incorrect slot.Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.
Magenta Very LowThe print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue.To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Manual duplex

Load tray #Press [OK]
The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press OK.
Manual feed <TYPE> <SIZE>

Press [OK] for available media
The product is set for manual feed mode.Press OK to clear the message or load the correct paper into Tray 1.
Memory is low

Press [OK]
The product memory is almost full.Press OK to finish the job, or press X to cancel the job.

Break the job into smaller jobs that contain fewer pages.
Misprint

Press [OK]
Paper has been delayed as it moves through the product.Press OK to clear the message.
Non HP supply installedA non-HP supply is installed.If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .

Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
Print failure

Press [OK]If error repeats turn off then on
The product cannot process the page.Press OK to continue printing the job, but output might be affected.

If the error persists, turn the power off and then on. Resend the print job.
Rear door openThe product rear door is open.Close the door.
Remove shipping locks from <color> cartridgeA print cartridge shipping lock is installed.Be sure that the print cartridge shipping lock has been removed.
Remove shipping locks from all cartridgesA print cartridge shipping lock is installed on one or more print cartridges.Be sure that each print cartridge shipping lock (orange pull tab on the left end of new print cartridges) has been removed.
Replace <color>The print cartridge is at the end of its useful like, and the At Very Low menu item in the System Setup menu is set to Stop.To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached "very low", HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Supplies lowMore than one supply item is low.Check the supply level gauges on the control panel, or print a supplies status page to determine which print cartridges are low.

Printing will continue until a ”Very Low” message displays. Consider having replacement supplies on hand.
Unexpected size in tray #

Load [size] Press [OK]
The product has detected paper in the tray that does not match the configuration for the tray.Load the correct paper into the tray, or configure the tray for the size that you have loaded.
Unsupported [color] installed

Press [OK] to continue
The product has detected that a print cartridge not made by HP has been installed.Touch the OK button to continue printing.

If you believe you purchased an HP supply, please call the HP Fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
Used <color> Cartridge in useA print cartridge reached the default low threshold while it was installed in a product.No action necessary.
Used supplies in useA print cartridge reached the default low threshold while it was installed in a product.No action necessary.
Used supply installed

To acceptPress [OK]
A print cartridge reached the default low threshold while it was installed in a product.Press OK to continue.
Yellow Cartridge LowThe print cartridge is nearing the end of its useful life.Printing can continue, but consider having a replacement supply on hand.
Yellow in wrong positionA print cartridge is installed in the incorrect slot.Be sure that each print cartridge is in the correct slot. From front to rear, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Yellow in wrong positionThe print cartridge is installed in the incorrect slot.Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.
Yellow Very LowThe print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup menu is set to Continue.To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.