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"Incompatible Cartridge (Color)" Printer Status Message

  • PrintPrint

Introduction

This document contains information about the "Incompatible Cartridge" message that may occur when using the following printers:
  • 710C and 712C printers
  • 720C and 722C printers
  • 880C and 882C printers
  • 895Cse and 895cxi printers

Information

An "Incompatible Cartridge" message (see figure 1) may appear when the printer driver has detected that the wrong print cartridge is in the color (left) cartridge slot of the print carriage. This may be true, or it may be a false message caused by something interfering with the electrical contact points on the cartridge.
Figure 1: Incompatible Cartridge (Color) message appears

Solution

Check to see if the installed cartridge is the correct one for the printer. The correct part numbers for the color ink cartridge are HP C1823A or C1823D. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
  1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
  2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
  3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.

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