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How to Maintain and Clean the Printer

  • PrintPrint

Purpose

This document will tell you how to clean and maintain your HP Deskjet printer and print cartridges. Since this document contains instructions, you may want to print it out as a reference.

Maintaining your printer

  • Use a soft cloth moistened with water to wipe off dust, smudges, and stains.
  • The interior of the HP Deskjet printer does not require cleaning. Keep fluids away from the interior of the printer.
  • Do not lubricate the rod on which the Inkjet print cartridge cradles move. Noise is normal when the cradle is moving back and forth within the printer, when the printer is new. With use, your HP Deskjet printer will become quieter.

Cleaning the Inkjet print cartridges

Cleaning your Inkjet print cartridges can improve the quality of printing. If your printed page is missing lines or dots, or if it contains ink streaks, perform Procedure 1 in this section. If problems persist after performing Procedure 1, perform Procedure 2 in this section.

Procedure 1: Correcting missing lines or dots

Clean the Inkjet print cartridges when you notice that lines or dots are missing from your printed text and graphics, as shown below:
Figure 1: Lines or dots
The Inkjet print cartridges can be cleaned from the HP Toolbox in the Windows environment.
Use the Services tab in the pulled down menu from print dialog window in the Macintosh environment.
NOTE: Do not clean the Inkjet print cartridges unnecessarily, as this wastes ink and shortens the life of the Inkjet print cartridge.
To clean the Inkjet print cartridges from the HP Toolbox in the Windows environment:
  1. Double-click the HP Toolbox icon on the computer screen.
  2. Click the Printer Services tab.
  3. Click Clean the print cartridges and follow the directions on the screen.
If print quality improves by going through this sequence once, but the quality is still not quite good enough, repeat the procedure. Start at Step 1, or click the Clean Again button on the last cleaning window. There is no harm done, only a little wasted time and ink.
If this process does not improve the print quality, your Inkjet print cartridges might be low on ink. See the document provided with the black Inkjet print cartridge for how to use the ink level sensor to determine if the cartridge is low on ink. Replace the Inkjet print cartridges, if appropriate.
Also, dust fibers occasionally drag through the ink and streak it. If problems persist, continue with Procedure 2.
To clean the Inkjet print cartridges from the Services tab in the Macintosh environment:
  1. Select Print from the File menu
  2. Select the Services tab from the pulled down menu.
  3. Click Clean ink cartridges before printing
  4. Select Simple Clean, Clean or Super Clean.
If this process does not improve the print quality, your Inkjet print cartridges might be low on ink. See the document provided with the black Inkjet print cartridge for how to use the ink level sensor to determine if the cartridge is low on ink. Replace the Inkjet print cartridges, if appropriate.
Also, dust fibers occasionally drag through the ink and streak it. If problems persist, continue with Procedure 2.

Procedure 2: Eliminating ink streaks

If you use your HP Deskjet printer in a dusty environment, you might occasionally experience ink streaks due to a small accumulation of debris inside the HP Deskjet printer.
Figure 2: Ink streaks
This debris can include dust, hair, carpet, or clothing fibers. Ink streaking is easily prevented or corrected by cleaning two areas of the HP Deskjet printer:
  • The Inkjet print cartridges
  • The Inkjet print cartridge cradle

Materials you will need

Before you start, make sure you have the following materials available:
  • Cotton swabs or any soft material that will not come apart or leave fibers (for example, a piece of clean cotton cloth, such as a handkerchief).
  • Distilled, filtered, or bottled water. (Tap water may contain contaminants that can damage the Inkjet print cartridges.)
  • Scrap paper or paper towel on which to set the Inkjet print cartridges while you are working.
    CAUTION: Be careful not to get ink on your hands or clothing.

Remove the Inkjet print cartridges

  1. Turn the HP Deskjet printer on and lift the printer's top cover. The Inkjet print cartridges move to the center of the printer.
  2. After the Inkjet print cartridges have moved to the center of the HP Deskjet printer, unplug the power cord from the back of the printer.
    Figure 3: Unplug the power cord
  3. Remove the Inkjet print cartridges from the cradles and place them with the widest side down on their sides onto a scrap piece of paper.
    WARNING: Keep new and used Inkjet print cartridges out of the reach of children.
    CAUTION: Once you have removed the Inkjet print cartridges, make sure that they are not outside of the printer longer than 30 minutes.

Clean the Inkjet print cartridges

  1. Grasp the top of the black Inkjet print cartridge.
  2. Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.
  3. Clean the face and edges of the Inkjet print cartridge as shown. Do not wipe the nozzle plate.
    Figure 4: Clean the Inkjet print cartridge
    CAUTION: Be careful not to touch the ink nozzles on the bottom of the print cartridge or the copper contacts on the back of the print cartridge. Touching these parts of the Inkjet print cartridge can result in clogs, ink failure, or bad electrical connection.
  4. Hold the Inkjet print cartridge up to the light to inspect for fibers on the face and edges. If fibers are still present, repeat Steps 2 and 3.
  5. Repeat steps 1 through 4 with the tricolor Inkjet print cartridge, using a clean, moistened cotton swab to avoid any contamination.

Clean the Inkjet print cartridge cradle

  1. Position yourself at eye level with the printer.
  2. Locate the cradle that held the Inkjet print cartridges.
  3. Using clean, moistened swabs, wipe the underside of each wall of the carriage where fibers may collect and come in contact with the paper. Repeat until no ink residue is seen on a clean swab.
    Figure 5: Clean underside of the carriage

Reinstall the Inkjet print cartridges

  1. Reinstall the Inkjet print cartridges and close the printer's top cover.
  2. Reinsert the power cord into the back of the printer.
  3. Print a test page. On the Printer Services tab of the HP Toolbox, click Print a self-test page.
  4. Examine the printout for ink streaking.
    NOTE: This procedure should remove all fibers that would cause ink to streak on a printout; however, fibers can be missed. If the printout still shows streaking, repeat the procedure until the test printout is clear and sharp.