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Printing Internal Tests

  • PrintPrint

Introduction

This document explains how to perform built-in internal tests on specific HP Deskjet printers.
The internal tests can be used to verify that the printer's internal firmware is functioning properly. The tests do not verify that the computer and printer connections are working properly.

HP Deskjet 400 series printers

HP Deskjet 400, 400L, and 420c series printers

Running a self-test

  1. Turn the printer off.
  2. Press and hold down the PAPER FEED button.
  3. Turn the printer on.
  4. Release the PAPER FEED button.

Running a clean test

  1. Turn the printer on.
  2. Press and hold down the CHANGE CARTRIDGE button for five seconds.

HP Deskjet 500 series printers

HP Deskjet 500, 500c, 520, 550c, and 560c series printers

Running a self-test

Press FONT and RESET, or LOAD EJECT while turning on the printer.

Running a clean test

  1. Turn the printer on.
  2. Press the CLEAN button.

Running an alignment test

  1. Turn the printer on.
  2. Press the ALIGNMENT TEST button.

HP Deskjet 540 printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold down the RESUME button until the printer starts printing.

Running a clean test

  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Press the RESUME button seven times.
  4. Release the POWER button.

Running a diagnostic test

Regular
  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Press the RESUME button five times.
  4. Release the POWER button.
Extended
  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Press the RESUME button twelve times.
  4. Release the POWER button.
Running a continuous test
  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Press the RESUME button ten times.
  4. Release the POWER button.

HP Deskjet 600 series printers

HP Deskjet 600, 600c, 610c, 630c, 632c, 640c, 642c, 648c, 660c, 670c, 680c, and 690c series printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a clean-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button seven times.
  4. Release the POWER button.

Running a diagnostic-test

Regular
  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button five times.
  4. Release the POWER button.
Extended
  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button twelve times.
  4. Release the POWER button.

HP Deskjet 656c printer

Running a diagnostic-test

Regular
  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button five times.
  4. Release the POWER button.
Extended
  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button twelve times.
  4. Release the POWER button.

HP Deskjet 700 series printers

HP Deskjet 710c and 720c series printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.
This may need to be performed several times before the printer prints the page.
NOTE: There are no internal clean or diagnostic tests for the HP Deskjet 710c and 720c series printers. The clean test can be performed from the printer’s toolbox.

HP Deskjet 800 series printers

HP Deskjet 820c printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.
NOTE: There are no internal clean or diagnostic tests for the HP Deskjet 820cse and 820cxi printers.

HP Deskjet 810c, 825c, 830c, 840c, 845c, 880c, and 895c series printers

Running a sample page

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a diagnostic test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.
NOTE: There is no internal clean test for the HP Deskjet 810c, 830c, 880c, and 895c series printers.

HP Deskjet 850c, and 870c, and 890c series printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a clean-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button seven times.
  4. Release the POWER button.

Running a diagnostic test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button five times.
  4. Release the POWER button.

HP Deskjet 900c series printers

HP Deskjet 916c, 920c, 930c, 940c, 950c, 970c, 960c, 980c, and 990c series printers

Running a sample page

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.

Running a diagnostic test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the X (Cancel Print ) button eight times.
  4. Press the RESUME button four times.
  5. Release the POWER button.

Two-sided printing module (duplexer) test

  1. Press and hold down the POWER button.
  2. Press the CANCEL (X ) button three times.
  3. Press the RESUME button once.
  4. Release the POWER button.

HP Deskjet 3000 series printers

HP Deskjet 3000 series printers (except for HP Deskjet 3820 series)

Running a diagnostic test

  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Open and close the top cover four times.
  4. Release the POWER button.
NOTE: When running the test on an HP Deskjet 3600 series printer it may be helpful to use a pen or pencil to hold down the Power button.

HP Deskjet 3820 printers

Running a sample page

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.

HP Deskjet 5000 series printers

HP Deskjet 5000 series printers

Printing a Network Configuration page (DJ 5850 printers only)

If the printer has just been connected to a network, wait a few minutes before printing the Network Configuration page to allow the printer to obtain valid settings.
  1. Ensure the printer is on and is idle.
  2. Press the NETWORK PAGE button once.

Running a sample page

  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.

Continuous "H" test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button eight times.
  4. Release the POWER button.
NOTE: To cancel the "Continuous H" test page, press the CANCEL button once.

Page count test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button twelve times.
  4. Release the POWER button.

Two-sided printing module (duplexer) test

  1. Press and hold down the POWER button.
  2. Press the CANCEL (X ) button three times.
  3. Press the RESUME button once.
  4. Release the POWER button.

Media sense test

The following test will identify the type of media in the IN tray. Pages will continuously print until the CANCEL button is pressed.
  1. Press and hold down the POWER button.
  2. Press the CANCEL (X) button ten times.
  3. Release the POWER button.
  4. Press CANCEL after printing one or two pages.
Pages will print with the name of the printer, the serial number of the printer, and a code indicating the type of media being used. The third line says MS Result and will be followed by one of the codes listed below:
  • PLNA = plain paper
  • PHTC = photo paper
  • TRNA = transparency
  • PRMA = premium paper

Skew measurement test

  1. Press and hold down the POWER button.
  2. Press the CANCEL (X) button three times.
  3. Press the RESUME button two times.
  4. Release the POWER button.

HP Deskjet 5100 printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.

HP Deskjet 6000 series printers

Running a sample page

NOTE:This test does not work with the HP Deskjet 6830v and 6840 series printers.
  1. Turn the printer on.
  2. Press and hold the RESUME button until the printer starts printing.
  3. Release the RESUME button.

Running a self-test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button four times.
  4. Release the POWER button.

Continuous "H" test

  1. Turn the printer on.
  2. Press and hold the POWER button.
  3. Press the RESUME button eight times.
  4. Release the POWER button.
NOTE: To cancel the "Continuous H" test page, press the CANCEL button once.

Two-sided printing module (duplexer) test

  1. Press and hold down the POWER button.
  2. Press the CANCEL (X ) button three times.
  3. Press the RESUME button once.
  4. Release the POWER button.

HP Deskjet 6830v, 6940, and 6980 series printers

Customer Support Diagnostic test page

  1. Press and hold the Power button.
  2. While holding the Power button, press the Cancel (X) button, and then release both buttons.

HP Deskjet D1300, D1400, D2300, and D2400 series printers

Running a self-test

  1. Turn the printer on.
  2. Press and hold down the Power button.
  3. While holding down the Power button, open and shut the lid of the printer four times.
  4. Release the Power button. The self-test prints.
    NOTE: When running the test on an HP Deskjet D2300 series printer it may be helpful to use a pen or pencil to hold down the Power button.

HP Deskjet D4100 and D4200 series printers

Customer Support Diagnostic Test Page

  1. Hold down the Power button.
  2. While holding down the Power button, press the Photo button once. The test page prints.

Continuous "H" test

  1. Hold down the Power button.
  2. While holding down the Power button, press the Photo button once and the Resume button three times. The Continuous "H" test prints.

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