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Troubleshooting Recovery Problems (Windows 95, 98 and ME)

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This document applies to HP Pavilion desktop computers that originally came with Windows 95, 98, or Me.
This document addresses issues that can arise when recovering Pavilion computers with Windows 95, 98, or Me recovery discs. Please keep the following in mind before using this document:
NOTE: Recovery disks are intended for the specific Pavilion models for which they were designed. This means that someone cannot borrow a friend's recovery disk to recover an HP Pavilion computer that has a different model name.
CAUTION:Performing a Destructive Recovery will format the hard drive. This will delete all the information on the hard drive and reinstall Windows XP and the original software that came with the computer.Performing a System Recovery replaces system files and original software with the files that originally came with the computer. This process might move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.In either case, be prepared to reinstall software that was not originally included with the computer. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates.
NOTE:Mini-discs are not compatible with the Recovery program.

The recovery CD is not recognized in Windows

Upgrading Windows changes the CD-ROM drive letter to D. Change the CD-ROM drive letter back to M as follows:
  1. Right-click the My Computer icon on the desktop.
  2. Click Properties. The System Properties window displays.
  3. Click the Device Manager tab.
  4. Click the plus sign (+) next to the CD drive.
  5. Double-click the CD drive name, and click the Settings tab.
  6. Under Reserved drive letters, select M from the menu. Make sure that both the Start drive letter and the End drive letter are both M.
  7. Click OK, Close, and then Yes.
  8. Restart the computer so the new settings can take effect.

The recovery process never starts after the computer is turned on

If recovery screens do not display when starting the computer with the first recovery disc in the top CD/DVD drive, follow the steps below:
  1. Remove floppy disks, compact discs (CDs, DVDs) and disconnect all devices, making sure the keyboard, mouse, monitor, and power cables are the only items attached to the computer.
  2. Place the first recovery disc into the top CD/DVD drive. If there is a second recovery disc, place it in the second CD drive.
  3. Restart the computer.
  4. Perform the following steps to enter the BIOS and change the boot order settings to place the CD drive before the hard drive:
    1. When the blue HP screen displays, press the F1 key. Entering Setup displays on the screen.
    2. When the BIOS Setup screen displays, press the F5 key, and then press the Enter key to reset to defaults.
    3. Press the Right Arrow key to select Boot. If an option for bootable CD exists, enable it, following the instructions displayed on the right of the screen.
    4. If an option for Boot Device Priority exists, select it and press Enter. Move the CD-ROM to the top of the list, following the instructions displayed to the right of the screen.
  5. Press F10, then press Enter to save the settings and exit.
  6. When the blue HP screen displays, press the F8 key repeatedly until a menu screen displays.
  7. Type the number for Step-by-Step Confirmation and press Enter.
  8. During the startup process, text displays on each page about starting software. Press N to answer No to any question that contains DRVSPACE, DBLSPACE, or DWCFGMG. These items might display, depending on the HP Pavilion model. Press Y to answer Yes on other items.
  9. If the recovery screen does not display, remove the CD and clean it with water and a soft lint-free cloth. Start at the center of the disc and wipe toward the outer edges.
  10. Insert the first recovery CD and try again. If the CD is still not recognized and errors persist, re-partition and format the hard drive before attempting the recovery. Use the HP support document Using the FDISK Utility if you do not know how to remove and add partitions to a hard drive.

Recovery starts, then stops responding (or displays an error)

If the recovery process starts, but then fails while recovering, use the following steps:
  1. Remove floppy disks, compact discs (CDs, DVDs) and disconnect all devices, making sure the keyboard, mouse, monitor and power cables are the only cables attached to the computer
  2. Place the first recovery disc into the top CD/DVD drive.
  3. Restart the computer.
  4. When the blue HP screen displays, press the F8 key repeatedly until a numbered list displays.
  5. Type the number for Step-by-Step Confirmation and press the Enter key.
  6. During the startup process, Windows prompts whether to start different items. Answer No to any lines containing DRVSPACE, DBLSPACE, or DWCFGMG. Answer Yes to other items.
  7. Advance through the initial Recovery screens until Advanced Options displays at the top of the screen.
  8. Select Exit to DOS from the Advanced Options menu.
    The screen changes to black and a prompt displays.
  9. Type C: at the prompt.
  10. At the new C:\ prompt, type smartdrv c+. This enables the hard drive to temporarily store information before it writes the information.
  11. Type in the optical drive letter followed by a colon (probably D:).
  12. At the command prompt, type the following: recovery
  13. Continue the recovery process as normal. Use the HP Support document Running a System Recovery in Windows 98 and Me for detailed instructions on how to complete the recovery process.

Error: Cannot Find Cloaker.exe

This message can display on certain Pavilion desktop computers if the CD-ROM drive has been reassigned to a drive letter other than M. The autorun.inf file on the recovery CD lists references drive letter M. Reassign the CD-ROM to drive letter M as follows:
  1. From the Windows Desktop, right-click My Computer.
  2. From the drop-down menu, select Properties
  3. Click the Device Manager tab, and double-click the plus sign (+) next to the CD drive.
  4. Double-click the CD drive. The CD drive Properties window displays.
  5. Click the Settings tab and select M under Start Drive Letter.
  6. Click OK, and then OK again to exit the Device Manager.

Error: CDR101 Abort Retry Fail

If this error displays in a DOS window in the upper left corner of the screen during recovery, the CD is probably dirty or scratched. See the section Recovery starts then stops responding .

Error : CRC MISMATCH

The CD is probably dirty or scratched. See the section Recovery starts then stops responding .

Error: Incorrect Recovery CD for This Model of HP Pavilion

When attempting to recover an HP or Compaq desktop computer using recovery CDs the following, or similar, message is displayed:
This is not the correct Recovery CD for this model of HP Pavilion. This Recovery Program only works with the HP Pavilion PC it was purchased with.
The recovery CD is probably not the correct CD for your exact computer or the CD or hard drive data is corrupted. Make sure the recovery CD set is the correct set for your exact model of Pavilion.
NOTE:Mini-discs are not compatible with the Recovery Disc program.

Error: 'No Hard Drive Found' on a computer with upgraded Windows

If an HP Pavilion computer that originally came with Windows 98 or Me is upgraded to Windows XP (or 2000), there is a good chance that the computer will no longer accept the original recovery discs. This happens because the file system on the hard drive was changed from FAT32 to NTFS during the upgrade. If this is the case, the recovery program can no longer find a valid partition on the hard drive.
To recover the computer back to Windows 98 or Me, delete the Non-DOS NTFS partition and create one new DOS primary partition on the primary hard drive. See the HP support document Using the FDISK Utility .

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