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Blinking Lights

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Introduction

The lights on the front of the product indicate status. These lights can be on, off, or blinking (flashing). The product has a Power ( ) button and light, a Resume ( ) button and light, and an Ink Cartridge ( ) status light. This document describes the most common combinations of blinking lights, what they mean, and how to fix the issue.
Figure 1: Lights and buttons
1 - Power button and light ( )
2 - Resume button and light ( )
3 - Ink Cartridge status light ( )
4 - Banner switch

Blinking lights

The information in this document consists of tables of solutions for each blinking light pattern. Find the appropriate table that contains the pattern of blinking lights on your product, and then follow the solution provided.
NOTE:There might be more than one reason why the product lights are blinking. Solutions for the most common issues are presented first.
The following table contains links to the blinking lights tables in this document.
Blinking light patterns
Link to solutionPower lightResume lightInk Cartridge light
Click here for solutions BlinkingOffOff
Click here for solutions OnOffBlinking
Click here for solutions OnBlinkingOff
Click here for solutions OffBlinkingOff
Click here for solutions BlinkingBlinkingOff
Click here for solutions OnBlinkingBlinking
Click here for solutions BlinkingBlinkingBlinking
Button/LightBlinking light patternCauseSolutions
Power light is blinking.The product is busy receiving information from the computer, but is not necessarily printing yet.Solution one : Wait a few minutes for the product to process information from the computer and complete the print job.
The product needs to be reset.Solution two : Turn the product off, and then back on.
  1. Press the Power button ( ) to turn the product off.
  2. Press the Power button ( ) again to turn the product back on.


NOTE:If the product will not turn off, unplug the power cord from the electrical socket, and then plug it back in.
The power supply is inadequate.Solution three : Remove any surge protectors in the power supply to the product and plug the product directly into the electrical socket.
A peripheral device is interfering with communication between the computer and product.Solution four : Make sure there is a direct connection from the product to the computer.
  1. Remove peripheral devices such as a scanner or switchbox.
  2. If the product is connected to the computer through a non-powered USB hub, or if the type of hub is unknown, remove the hub and connect the product directly to the computer.
The USB cable is not functioning correctly.Solution five : Reconnect the USB cable.
  1. Disconnect the USB cable from the back of the product.
  2. Disconnect the USB cable from the computer.
  3. Wait 5 to 6 seconds.
  4. Reconnect the USB cable to the product and to the computer.
    If reconnecting the USB cable does not solve the problem, try using another USB cable.
The product driver needs to be updated.Solution six : Download and install an updated product driver.

The automated tool on the HP Web site checks whether the driver for the product connected to your computer needs an update. It also makes sure that the product is set up correctly. If the product is not set up correctly, the tool automatically fixes some issues. The tool also updates, uninstalls, or reinstalls the driver, if necessary.

Follow these steps to use the automated tool.
  1. Click your product series or model in the table of links that follows these steps.
  2. Click the correct model number, if necessary.
  3. Click Check at the top of the page to automatically check to see if an update is available.
  4. If an update is found, follow the on-screen instructions to download and install the software.
Button/LightBlinking light patternCauseSolutions


Power light is on (steady), and the Ink Cartridge light is blinking. An ink cartridge is missing.Solution one : Install a missing cartridge. For help, see the Installation instructions in this document.
One or both cartridges is incorrectly installed, incompatible, or defective.Solution two : Check the ink cartridges and then reinstall them.

Step one: Remove and check the cartridges
  1. With the power on, open the top cover of the product.
    The carriage moves to the center of the product.
  2. Lift the latches and remove both ink cartridges.
    CAUTION:Do not touch the ink nozzles or the copper electrical contacts.
  3. Make sure the correct HP ink cartridges are installed.
    NOTE:If you are using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to order a replacement.
  4. Make sure the protective vinyl tape has been removed from the cartridges.


NOTE:If you are using refilled or remanufactured cartridges, or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products. If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to order a replacement.


Step two: Install the cartridges
  1. Hold the black ink cartridge vertically with the copper electrical contacts toward the rear of the product, and then push the cartridge firmly down into the right slot.
  2. In the same way, insert the tri-color cartridge into the left slot.
  3. Close both latches. You will hear a click and feel resistance when the latch is pushed down.
  4. Close the top cover of the product.
    The Ink Cartridge light continues to blink for a few seconds and then stops. Listen for the carriage to return to its home position on the right side of the product.
The ink cartridge contacts are dirty and the product does not detect the ink cartridge.Solution three : Clean the cartridges and the carriage.

Step one: Clean the cartridges
  1. Gather the following cleaning materials:
    • Cotton swabs or a lint-free soft cloth (coffee filters work well)
    • Distilled, filtered, or bottled water
      CAUTION:Tap water might contain contaminants that can damage the ink cartridges
    • Clean scrap paper or paper towel on which to set the cartridges
  2. Open the top cover of the product.
  3. After the carriage has moved to the center of the product, unplug the power cord from the back of the product.
  4. Remove one of the cartridges from the carriage and place it widest-side down onto a scrap piece of paper. Do not leave the cartridge outside of the product longer than 30 minutes.
  5. Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.
  6. Grasp the top of the cartridge.
  7. Clean the copper-colored contacts on the back of the cartridge, and then clean the face and edges of the cartridge.
    CAUTION:Do not wipe the nozzle end of the cartridge or touch the silver-colored nozzle plate on the bottom of the cartridge.
    Figure 2: Clean the cartridge
  8. Hold the cartridge up to the light to inspect for fibers on the face and edges. If fibers are still present, clean it once more.
  9. Repeat steps 4 through 8 with the other ink cartridge, using a clean, moistened cotton swab to avoid any contamination.
  10. Use a dry, lint-free cloth to remove the moisture from the contacts, and then wait 5 minutes for the cartridges to dry completely.


Step two: Clean the carriage
  1. Locate the carriage that held the ink cartridges.
  2. Using clean, moistened swabs, wipe the underside of each wall of the carriage where fibers might collect and come in contact with the paper. Repeat until no ink residue is seen on a clean swab.
    Figure 3: Clean the carriage
    Clean the carriage
  3. Insert the cartridges back into the product.
  4. Close the top cover.
    If the problem persists, service the product.
Button/LightBlinking light patternCauseSolutions


Power light is on (steady), and the Resume light is blinking. The top cover of the product is open.Solution one : Close the top cover of the product, and then press the Resume ( ) button.
The product does not sense any paper in the paper tray.Solution two : Load paper in the paper tray, and then press the Resume ( ) button.
The product is not feeding paper correctly.Solution three : Adjust the paper feed. For more help, go to Correcting Paper-Feed Problems (bud03487) (in English).
Paper is jammed in the product.Solution four : Resolve a paper jam. For more help, see the Paper jam solution in this document.
Resume light blinks when the computer is restarted. This problem might occur if the product is turned on before the computer is turned on or restarted. The product should be turned on after the computer is turned on and turned off before the computer is turned off or shut down.Solution five : Press the Resume ( ) button.
If a banner (continuous sheet of paper) is being printed, the product is waiting for the extra banner paper to be removed from the paper tray before the product can eject the last page of the banner.Solution six : Remove any banner paper from the paper tray, and then press the Resume ( ) button.
When printing a banner, the banner switch does not match the setting in the product driver.Solution seven : If printing a banner, adjust the banner settings.
  1. Click the File menu in the software program being used.
  2. Click Print .
  3. Click Properties . (If Properties is not available, click Options or Setup , and then click Properties .)
  4. Click the Setup tab.
  5. Click Banner .
  6. In the Paper Size box, select A4 or Letter .
  7. Click the Select Paper Type button.
  8. Select Specialty Papers and HP Banner Paper .
  9. Flip the banner switch up. The banner switch is located next to the paper tray.
    Figure 4: Flip the banner switch up
    Flip the banner switch up
Button/LightBlinking light patternCauseSolution
Resume light is blinking. Paper is jammed in the product. Resolve any paper jam. For help, see the Paper jam solution in this document.
Before you begin the solution below, make sure the cartridge is compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Button/LightBlinking light patternCauseSolution


Power and the Resume light are blinking alternately. Paper is jammed in the product or the product is stalled. Resolve any paper jam or stall.
  1. Remove all of the paper in the input and output trays.
  2. Open the top cover of the product.
  3. Make sure all tape is removed from the ink cartridges.
  4. Remove any packing materials from the product, and then make sure no scraps of paper are left inside the product.
  5. If jammed paper is visible, grasp one or more sheets of paper and pull the paper out.
    NOTE:The paper might come out more easily if the paper feed rollers are turning in the same direction you are pulling. To turn the paper feed rollers, press the Resume ( ) button while pulling the paper out. To turn the paper feed rollers in the opposite direction, release the Resume ( ) button, and then press it again.
  6. Press the Power button ( ) to turn the product off, and then press the Power button again to turn the product on. If it will not turn off, unplug the power cord, and then plug it back in.
    The product runs through a reset cycle, which might clear the paper jam.
  7. If the paper is still jammed or if several (8 to 10) sheets are jammed, grasp a sheet in the middle of the paper stack using both hands, and then with firm, even pressure, pull the sheet out of the product.
    NOTE:Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.
  8. Close the top of the product, and then try again to print.
Button/LightBlinking light patternCauseSolution




Power light is on (steady), and the ResumeInk Cartridge lights are blinking. Adjust the banner switch.
  1. Press the Power button ( ) to turn the product off.
  2. Move the banner switch (next to the paper tray) up and down a few times. Leave it in the down position if a banner is not being printed.
  3. Press the Power button ( ) to turn the product on.
    If the problem persists, service the product.
Button/LightBlinking light patternCauseSolution




All lights are blinking. Reset the product.
  1. Press the Power button ( ) to turn the product off.
  2. Press the Power button ( ) to turn the product on.
  3. If the lights continue to blink, Press the Power button ( ) to turn the product off again.
  4. Unplug the power cord and USB cable from the product.
  5. Plug the power cord and USB cable into the product.
  6. Press the Power button ( ) to turn the product on.
    If the problem persists, service the product.

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