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Low Ink Warning Message Appears after Installing a New Ink Cartridge

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Introduction

After installing a new print cartridge, a message appears on the front panel that the print cartridge is low on ink. This may be caused by installing the cartridges with the power turned off. Cartridges should always be installed with the power turned on.
HP all-in-one products track ink usage by counting the drops of ink sprayed. This is the best method for determining how much ink remains in the cartridge. Any other method would require additional circuitry within the print cartridge, which would increase their cost and complexity.
Review the information below for your product.
NOTE: HP will not provide assistance for refilled or remanufactured ink cartridges because HP cannot control the quantity or quality of the ink used.

HP Officejet (model C2890A), LX, and 300 series

The low-ink message can be caused by a defective service station, the part that seals the cartridges when the unit is not printing. The part number for the service station in the U.S. is C4661-60297. The part number for products outside of the U.S. is C4661-60298. Click How to Buy on this page to order replacement parts.
If replacing the service station does not correct the problem, the unit must be serviced.

HP Officejet 500, 600, and 700: HP Fax 910 and 920

These models count the ink drops used by the cartridge. You must manually reset the counter when a new cartridge is inserted. To reset the counter, follow the steps below:
  1. Turn on the unit.
  2. Open the top cover to access the print cartridges.
  3. Remove the new cartridge that is causing the message.
  4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
  5. Press the 1 on the numeric keypad of the HP product.
If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays, follow the steps below:
  1. Turn on the unit.
  2. Open the top cover to access the ink cartridges.
  3. After the cartridges stop moving, unplug the power cord.
  4. Remove both cartridges and close the top cover.
  5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
  6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message, "Press 1 for new cartridge or press 2 for a used cartridge," should appear. If it still does not appear, the unit may require service.

All other HP all-in-one products

The low ink warnings will not prevent printing on most products. Press Enter to clear the error message and continue printing. When colors are incorrect or the print becomes faded, replace the cartridge. The warning occurs so you can get a new cartridge before the current cartridge is completely empty. It also prevents lost faxes because of low ink on fax capable products.
The cartridges used in these products have unique hardware identification numbers assigned to them. The all-in-one records the ID of the print cartridge when it is installed. When the number changes, the unit knows that a new cartridge has been installed and resets the ink counters. Because of this, a low-ink message should not appear with a new cartridge.
If the HP products is indicating that the ink is low after installing a new print cartridge, it does not recognize that the new print cartridge was installed. Perform the steps below to try to correct the problem.
NOTE: Do not run the HP Officejet D or 7100 series models out of ink. These models have separate print heads and ink tanks. If the ink tank is exhausted, air can enter the print head and damage it. Print quality will degrade when air is in the print head.
  1. Turn on the HP product.
  2. Open the print cartridge access door.
  3. Remove both cartridges.
  4. Wipe the electrical contact points of the print cartridge with a cloth. Print cartridges ship from the factory with a thin coating of protective grease on them to prevent oxidation. This coating may be preventing good electrical contact.
  5. Unplug the power cord, wait five seconds, and then plug it back in.
  6. Reinstall the print cartridges. Perform a print cartridge alignment if prompted.

Using refilled or remanufactured print cartridges

Except for the models listed above, the all-in-one may display low ink warnings when using refilled or remanufactured (generic) print cartridges. Review the information below depending on the cartridge type you have.

Refilled print cartridges

Low ink warnings will always display with refilled print cartridges. The HP product does not know that the print cartridge has been refilled so the ink drop counters never get reset. The ink counters cannot be reset manually. This is one of the problems encountered when refilling print cartridges.

Remanufactured or generic print cartridges

The ink level tracking may not work correctly if you are using remanufactured or generic print cartridges. Because HP does not control the remanufacring process, HP can not guarentee that our products will work correctly.

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