Jump to content

Certificate of Warranty

  • PrintPrint

For Our Valued Compaq Customer

Warranty Information

What is the warranty for my Compaq Inkjet Printer?

Your Compaq Inkjet Printer is covered by a Compaq One Year Limited Warranty from the date of purchase. This limited warranty is valid only within the United States or Canada, and only within the country in which your Inkjet Printer was purchased.
Compaq’s Extra Mile Program features free technical support during the one year warranty period. Technical support specialists are available to diagnose and troubleshoot problems seven days a week, 24 hours a day. Product support information can be found at www.compaq.com or you may call Compaq Technical Support Center at 1-800-OK-COMPAQ (1-800-652-6672).

How do I obtain warranty service?

You may access product technical support on Compaq’s website at www.compaq.com or you may call Compaq's Technical Support Center. Compaq's highly trained technicians will first try to resolve the problem through our online services or by telephone. If your problems cannot be resolved using these methods, Compaq will ship an exchange printer to you. Upon receipt of the exchange printer, remove the ink cartridges and cable from the printer you are returning. You will need to use these with your exchange printer. Cable and ink cartridges are not shipped with the exchange printer.

How do I obtain online support?

Compaq offers free technical support via its Internet web site at www.compaq.com . Select Support. You may also visit the Compaq Support Forum at forum.compaq.com to quickly receive answers to your Compaq Inkjet Printer questions.

What is not covered by this limited warranty?

  • Product purchased from anyone other than Compaq or a Compaq authorized reseller
  • Product purchased outside the United States or Canada
  • Software products except for obligations specified in the software program license agreement
  • Routine cleaning, or normal cosmetic and mechanical wear
  • Damage from misuse, abuse, or neglect
  • Damage from use outside the product’s usage parameters
  • Damage from use of parts not manufactured or sold by Compaq
  • Damage from modification or incorporation into other products
  • Damage from repair or replacement of warranted parts by other than a Compaq authorized service provider
  • Damage to or loss of any programs or data
  • Damage resulting from an act of God

Limited Warranty Statement for the United States and Canada

This One Year Limited Warranty applies in the United States and Canada to Hardware Products manufactured or distributed by Compaq Computer Corporation (Compaq) under the Compaq brand name.
A Compaq Hardware Product is defined as Compaq Inkjet Printer. Contact your Compaq authorized reseller or Compaq if you have any questions about this Limited Warranty. Compaq’s obligations with respect to Software distributed by Compaq under the Compaq brand name are set forth in the applicable end-user license agreement. Compaq has no other obligation to repair or replace software under this limited warranty. Non-Compaq Hardware and Software Products are provided on an as is basis. However, non-Compaq manufacturers, suppliers, or publishers may provide their own warranties.

Terms of the Warranty

Compaq warrants that the Hardware Product you have purchased from Compaq or from a Compaq Authorized Reseller is free from defects in materials or workmanship under normal use during the warranty period. The warranty period commences on the date of purchase. Please retain a copy of your sales receipt. Your sales receipt is your proof of the date of purchase. This warranty extends only to you, the original Purchaser. It is non- transferable. It excludes expendable parts.
During the warranty period, Compaq will, at no additional charge, repair or replace defective parts with new parts or, at the option of Compaq, serviceable used parts that are equivalent or superior to new parts in performance.
All exchanged parts and Products replaced under this warranty will become the property of Compaq. If, after repeated efforts, Compaq is unable to restore the Product to good working order, you are entitled to a refund of the purchase price.
This Limited Warranty is valid only within the United States or Canada, and within the country in which the Hardware Product was purchased.
This Limited Warranty extends only to Products purchased from Compaq or from a Compaq authorized reseller.
This Limited Warranty also does not extend to any Product that has been damaged or rendered defective (a) as a result of accident, misuse, or abuse; (b) as a result of an act of God; (c) by operation outside the usage parameters stated in the Product’s User’s Guide; (d) by the use of parts not manufactured or sold by Compaq; (e) by modification of the Product; or (f) as a result of service by anyone other than Compaq, a Compaq authorized reseller, or a Compaq authorized service provider. Compaq is not responsible for damage to or loss of any programs or data. Contact your local Compaq authorized service provider for geographic restrictions, proof-of-purchase requirements, response time commitments and other specific on-site service requirements.
190421-001
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, COMPAQ MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPAQ EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS EXPRESS LIMITED WARRANTY.

Limitation of Remedy

Compaq is not liable for any damages caused by the Product or the failure of the Product to perform, including any lost profits, lost savings, incidental damages, or consequential damages. Compaq is not liable for any claim made by a third party or made by you for a third party.
This limitation applies whether damages are sought, or a claim made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation cannot be waived or amended by any person. This limitation of liability will be effective even if Compaq or an authorized representative of Compaq has been advised by you of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.

U.S.A. State Laws

Some states do not allow limitation on how long an implied warranty lasts. In such states, the limitations or exclusions of this Limited Warranty may not apply to you. Some states do not allow the exclusion or limitation in incidental or consequential damages for consumer products. In such states, the exclusion or limitation of this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state. You are advised to consult applicable state laws for a full determination of your rights.

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+