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Blinking Lights on the HP Deskjet 5100 and 5650 Printer Series

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Blinking lights

The lights on the front of the product indicate the product status. These lights can be on, off, or blinking (flashing), depending on the status of the product. Blinking lights can indicate that the product requires maintenance, or that the product is in an error state.
Figure 1: Control panel buttons and lights
Image: Control panel buttons and lights
1 - Print Cancel button
2 - Print Cartridge status light
3 - Resume light
4 - Print Quality icon lights (available only on some models)
5 - Power light
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
In this normal condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Off
  • Print Quality icon lights: Off
  • Power light: Off
    When printing in Draft mode, the product stops working and the lights turn off.
Follow these steps to perform a product reset.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Blinking
  • Resume light: Blinking
  • Print Quality icon lights: Blinking
  • Power light: Blinking
Figure 2: All lights are blinking
Image: All lights are blinking
    The product needs to be reset.
Follow these solutions in the order presented to resolve the issue.

Solution one: Restart the printer

Press the Power button () to turn off the product, and then press it again to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Reset the printer

Follow these steps to perform a product reset.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
In this normal condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Off
  • Print Quality icon lights: Off
  • Power light: Blinking
Figure 3: The Power light is blinking
Image: The Power light is blinking
    The product is preparing a print job.
Wait while the product prepares the print job. The light stops blinking when the product receives all the print data.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: On
Figure 4: The Resume light is blinking
Image: The Resume light is blinking
    The product is out of paper, has a paper jam, or has a paper feeding issue.
Follow these solutions in the order presented to resolve the issue.

Solution one: Load paper

  1. Lift the output tray.
    Figure 5: Lift the output tray
    Image: Lift the output tray
    NOTE:Some models require you to remove the output tray to load paper.
    Figure 6: Remove the output tray
    Image: Remove the output tray
  2. Move the paper width guide and the paper length guide to their outermost positions.
    Figure 7: Move the paper guides out
    Image: Moving the paper guides out
    Figure 8: Move the paper guides out
    Image: Moving the paper guides out
  3. Insert a stack of paper into the product, and then move the paper length guide in until it rests against the paper.
    NOTE:Do not push the paper too far into the product. This can cause the paper to jam into the rollers.
    Figure 9: Insert paper, and then move the paper length guide in
    Image: Moving the paper length guide in
    Figure 10: Insert paper, and then move the paper length guide in
    Image: Moving the paper length guide in
  4. Gently move the paper width guide in until it rests against the paper.
    NOTE:Do not push the guide so far that it binds against the paper.
    Figure 11: Move the paper width guide in
    Image: Moving the paper width guide in
    Figure 12: Move the paper width guide in
    Image: Moving the paper width guide in
  5. Lower the output tray, or reattach the output tray.
    Figure 13: Lower the output tray
    Image: Lower the output tray
    Figure 14: Reattach the output tray
    Image: Reattach the output tray
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clear the paper jam

Follow these steps to clear a paper jam.
Step one: Remove paper from the tray
Remove any loose paper from the paper tray.
CAUTION:Do not remove jammed paper yet.
Step two: Clear the paper jam from the rear of the printer
Choose from the following options to clear a paper jam from the rear of the product.
CAUTION: Never remove jammed paper from the front of the product if you can remove it from the back of the product or from the paper tray. Pulling paper from the front can cause mechanical damage.
If you are using the duplexer, follow these steps to remove the duplexer and any jammed paper.
  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.
    Figure 15: Remove the duplexer
    Image: Removing the duplexer
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Open the duplexer access door. Press the button on the top of the door, and then pull the door down to open it.
    Figure 16: Open the duplexer access door
    Image: Opening the duplexer access door
  7. Gently remove any jammed paper or bits of torn paper from the rollers inside the duplexer. Use both hands to pull any whole sheets of paper to avoid tearing them.
  8. Close the access cover on the duplexer.
  9. Reattach the duplexer to the rear of the product. Make sure both sides snap into place.
    Figure 17: Reattach the duplexer
    Image: Reattaching the duplexer
Follow these steps to remove jammed paper from the rear of the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 18: Remove the rear access door
    Image: Removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Make sure that it snaps into place.
    Figure 19: Reattach the rear access door
    Image: Reattaching the rear access door
Step three: Clear the paper jam from the front of the printer
Follow these steps to check for and remove any jammed paper from the front of the product.
  1. Disconnect the power cord from the rear of the product, if it is not already disconnected.
  2. Open the top cover.
  3. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Close the top cover.
  5. Reconnect the power cord to the rear of the product.
Step four: Make sure that the carriage can move freely
  1. Press the Power button () to turn on the product.
  2. Open the top cover. Allow the carriage to move to the access area, if it is not there already.
  3. With the product turned on, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to manually move the carriage without the risk of an electrical shock.
  4. Check for any paper or other objects that might be restricting the carriage.
  5. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  6. Remove any loose paper or other objects found.
  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  8. Close the top cover.
  9. Reconnect the power cord and the USB cable to the rear of the product.
  10. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Clean the paper rollers

Debris on the rollers can cause paper to jam inside the product. Follow these steps to clean the paper rollers.
Step one: Clean the rollers
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. On the rear of the HP product, push the two latch handles on the rear access door inward, and then pull the door toward you to remove it.
    Figure 20: Remove the rear access door
    Image: Removing the rear access door
  4. Moisten a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.
  5. Gently wipe the rollers with the cloth.
    Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 21: Paper rollers
    Image: Paper rollers
  6. Allow the rollers to dry for 10 to 15 minutes.
  7. Reattach the rear access door. Make sure that it snaps into place.
    Figure 22: Reattach the rear access door
    Image: Reattach the rear access door
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Perform a product reset

Sometimes a paper jam error persists, even though there is no jammed paper (false paper jam). Follow these steps to reset the product to try to resolve the issue.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: On
Figure 23: The Resume light is blinking
Image: The Resume light is blinking
    The printer sensor might need to be calibrated.
Follow these steps to calibrate the printer sensor.
  1. Press and hold the Power button ().
  2. Press the Resume button () three times.
  3. Release the Power button. The calibration page prints.
  4. Resume printing in FastDraft mode.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: On
Figure 24: The Resume light is blinking
Image: The Resume light is blinking
    The paper might be stalled.
Disconnect the power cord from the rear of the product, and then reconnect it.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Blinking
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: On
Figure 25: The Resume light and the Print Cartridge light are blinking
Image: The Resume light and the Print Cartridge light are blinking
    The paper width does not match the paper size setting in the HP software.
Follow these solutions in the order presented to resolve the issue.

Solution one: Press the Resume button

Press the Resume button (), and then try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Set paper size settings in the HP software

Follow these steps to adjust the paper size settings in the HP product driver to match the paper you want to print on.
  1. Open the Printers folder.
      Click Start (), and then click Printers and Faxes. The Printers and Faxes window opens.
      Click the Windows icon (), and then click Devices. The Devices window opens.
      Click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.
  2. Right-click the icon for your HP product, and then click Printer Preferences.
  3. Click the Paper/Quality tab.
  4. Under Size Is, select your paper size from the dropdown menu, or use Custom... to set a custom paper size.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: Off
Figure 26: The Resume light is blinking and the Power light is off
Image: The Resume light is blinking and the Power light is off
    There might be a paper stall, or the product requires a reset.
Follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

Follow these steps to perform a product reset.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Plug the power cord directly into a wall outlet

  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. Unplug the power cord from any power strip or surge protector, and then plug it directly into a wall outlet.
  5. Reconnect the USB cable to the rear of the product.
  6. Reconnect the power cord to the rear of the product
  7. Press the Power button () to turn on the product.
  8. Try to print.
    • If the product prints, the power strip or surge protector might not be allowing enough voltage to reach the product.
    • If the product does not print, continue to the next solution.

Solution three: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Blinking
  • Print Quality icon lights: Off
  • Power light: Blinking
Figure 27: The Resume light and the Power light are blinking
Image: The Resume light and the Power light are blinking
    The carriage is stuck. This can occur for several reasons, such as obstructions in the path of the carriage, a paper jam, or improperly inserted cartridges.
Follow these solutions in the order presented to resolve the issue.

Solution one: Turn the printer off and on again

Follow these steps to turn the product off, and then on again to reset the print mechanism.
Step one: Turn the printer off and then on
  1. Press the Power button () to turn the product off.
  2. Wait 15 seconds.
  3. Press the Power button to turn the product on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clear the paper jam

Follow these steps to clear a paper jam.
Step one: Remove paper from the tray
Remove any loose paper from the paper tray.
CAUTION:Do not remove jammed paper yet.
Step two: Clear the paper jam from the rear of the printer
Choose from the following options to clear a paper jam from the rear of the product.
CAUTION:Never remove jammed paper from the front or inside of the product if you can remove it from the back of the product. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. On the rear of the HP product, press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.
    Figure 28: Remove the duplexer
    Image: Removing the duplexer
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. On the duplexer, press the button on the top, and then lower the access door.
    Figure 29: Lower the access cover on the duplexer
    Image: Lowering the access door on the duplexer
  7. Gently remove any jammed paper or bits of torn paper from the duplexer. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  8. Close the access cover on the duplexer.
  9. Reattach the duplexer to the rear of the product. Make sure both sides snap into place.
    Figure 30: Reattach the duplexer
    Image: Reattaching the duplexer
  1. Press the Power button () to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
  4. On the rear of the HP product, push the latch handles on the rear access door inward, and then pull the door toward you to remove it.
    Figure 31: Remove the rear access door
    Image: Removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Make sure that it snaps into place.
    Figure 32: Reattach the rear access door
    Image: Reattaching the rear access door
Step three: Clear the paper jam from the front of the printer
If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.
  1. Disconnect the power cord from the rear of the product, if it is not already disconnected.
  2. Open the top cover.
  3. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Close the top cover.
Step four: Make sure that the carriage can move freely
  1. Reconnect the power cord to the rear of the product.
  2. Press the Power button () to turn on the product.
  3. Open the top cover of the product. The carriage might try to move into the access area. If so, allow the carriage to move to that position.
  4. With the product turned on, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to manually move the carriage without the risk of an electrical shock.
  5. Check for any paper or obstructions that might restrict movement of the carriage.
  6. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Carefully remove any loose paper or other objects.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the top cover.
  10. Reconnect the USB cable to the rear of the product.
  11. Reconnect the power cord to the rear of the product.
  12. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the cartridges are inserted correctly

Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Follow these steps to remove and then reinsert the cartridges.
Step one: Remove the cartridges
  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Raise each of the cartridge latches.
    Figure 33: Raise the cartridge latches
    Image: Raising the cartridge latch
  4. Slide the cartridge out of the slot, and then pull it toward you to remove it.
    Figure 34: Remove the cartridge
    Image: Removing the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 35: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  5. Repeat the previous steps to remove the other cartridge.
  6. Remove any obstructions from under and around the carriage.
Step two: Reinsert the cartridges
  1. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  2. Slide the cartridge into the slot until it snaps into place.
    Figure 36: Reinsert the cartridge
    Image: Reinserting the cartridge
  3. Press the cartridge latch down until it snaps firmly into place.
  4. Repeat these steps for the other cartridge.
  5. Close the top cover.
Step three: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Plug the printer directly into a wall outlet

Follow these steps to plug the product directly into a wall outlet to make sure that the power source functions correctly.
NOTE:If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
Step one: Plug the printer into a wall outlet
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from the power strip or surge protector, and then plug it directly into the wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Perform a power reset

Follow these steps to reset the product.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Load plain paper in the paper tray.
  2. Press the Power button () to turn on the product.
  3. Press and hold the Power button.
  4. Press the Resume button () four times. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution six: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: On
  • Resume light: Off
  • Print Quality icon lights: Off
  • Power light: On
Figure 37: The Print Cartridge light is on
Image: The Print Cartridge light is on
    One or both of the cartridges might be low on ink.
Follow these solutions in the order presented to resolve the issue.

Solution one: Check ink levels

Follow these steps to check ink levels by printing a diagnostic page.
Step one: Print a diagnostic page
  1. Make sure that the product is turned on, and that the paper tray contains unused, plain white paper.
  2. Press and hold the Power button (), and then press the Print Cancel button (). Release both buttons. The diagnostic page prints.
Step two: Identify cartridges on the diagnostic page
Use the sample diagnostic page below to identify the problem cartridge. Different cartridge combinations print different diagnostic page patterns. The diagnostic page might look different than the sample below, but right and left cartridges always print on the same areas of the page.
Figure 38: Diagnostic page
Image: Sample diagnostic page
1 - Printed by the right cartridge
2 - Printed by the left cartridge
NOTE:If printing in reserve mode (one cartridge is removed), the diagnostic page section where that cartridge normally prints appears blank.
Step three: Check the ink levels
Ink level indicators appear in the middle of the diagnostic page. The bars with "E" (Empty) and "F" (Full) at each end show the cartridge ink levels. The solid color changes to a faded color as ink levels lower.
NOTE:If you are using a refilled or remanufactured cartridge, or a cartridge previously used in another product, the ink level indicator might be inaccurate or unavailable.
Figure 39: Left cartridge almost full, right cartridge empty
Image: Left cartridge full, right cartridge empty
Figure 40: Both left and right cartridges almost full
Image: Left and right cartridges almost full
If both cartridges are not empty, press the Resume button (), and then try printing again.
If one or both cartridges are empty, continue to the next solution.

Solution two: Replace the cartridges

Follow these steps to remove empty cartridges, and then insert new cartridges.
  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Raise each of the cartridge latches.
    Figure 41: Raise the cartridge latches
    Image: Raising the cartridge latch
  4. Slide the cartridge out of its slot, and then pull it towards you to remove it.
    Figure 42: Remove the cartridge
    Image: Removing the cartridge
  5. Remove the new cartridge from its packaging, and then carefully remove the protective tape.
    Figure 43: Remove protective tape
    Image: Removing the protective tape
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 44: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  6. Hold the cartridge so that the copper strips are on the bottom and facing toward the product. Push the cartridge into the slot until it snaps into place.
    Figure 45: Reinsert the cartridge
    Image: Reinserting the cartridge
  7. Press the cartridge latch down until it snaps firmly into place.
  8. Repeat these steps to insert the other cartridge.
  9. Close the top cover.
  10. If the Print Cartridge light remains on, press the Power button () to turn the product off and then on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the printer

If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Blinking
  • Resume light: Off
  • Print Quality icon lights: Off
  • Power light: On
Figure 46: The Print Cartridge light is on and then blinks
Image: The Print Cartridge light is on and then blinks
    There is an issue with one or both of the cartridges. This issue can occur for the following reasons:
    • One or both cartridges might be incompatible with the product.
    • One or both cartridges might be improperly inserted.
    • The borderless printing settings require adjustments.
Follow these solutions in the order presented to resolve the issue.

Solution one: Check cartridge compatibility

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
  • If the cartridges are compatible, continue to the next solution.
  • If the cartridges are not compatible, skip to the solution about replacing the cartridges.

Solution two: Make sure that the cartridges are properly inserted

Follow these steps to remove and then reinsert the cartridges.
Step one: Remove the cartridges
  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Raise each of the cartridge latches.
    Figure 47: Raise the cartridge latches
    Image: Raising the cartridge latch
  4. Slide the cartridge out of its slot, and then pull it toward you to remove it.
    Figure 48: Remove the cartridge
    Image: Removing the cartridge
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 49: Do not touch the contacts or ink nozzles
    Image: Do not touch the contacts or ink nozzles
  5. Repeat the previous steps to remove the other cartridge.
  6. Remove any obstructions under and around the carriage.
Step two: Reinsert the cartridges
  1. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  2. Push the cartridge into the slot until it snaps into place.
    Figure 50: Reinsert the cartridge
    Image: Reinserting the cartridge
  3. Press the cartridge latch down until it snaps firmly into place.
  4. Repeat these steps to insert the other cartridge.
  5. Close the top cover.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Check borderless printing settings

Follow these steps to check if borderless printing settings are correct.
  1. Open the image you want to print in your image editing software, and then set the image size to match the paper you are printing on.
  2. Open the Printers folder.
      Click Start (), and then click Printers and Faxes. The Printers and Faxes window opens.
      Click the Windows icon (), and then click Devices. The Devices window opens.
      Click the Windows icon (), and then click Devices and Printers. The Devices and Printers window opens.
  3. Right-click the icon for your HP product, and then click Printer Preferences.
  4. In the Size Is list, select the paper size that matches the paper you are printing on.
  5. Under Type Is list, select the paper type that matches the paper you are printing on.
    NOTE:Do not select Automatic.
  6. Select High Quality if printing in grayscale.
    NOTE:If you are using photo cartridges, two cartridges must be inserted.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Replace the cartridges

Follow these steps to replace the cartridges.
  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Raise each of the cartridge latches.
    Figure 51: Raise the cartridge latches
    Image: Raising the cartridge latch
  4. Slide the cartridge out of its slot, and then pull it towards you to remove it.
    Figure 52: Remove the cartridge
    Image: Removing the cartridge
  5. Remove the new cartridge from its packaging, and then carefully remove the protective tape.
    Figure 53: Remove protective tape
    Image: Removing the protective tape
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 54: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  6. Hold the cartridge so that the copper strips are on the bottom and facing toward the product. Push the cartridge into the slot until it snaps into place.
    Figure 55: Reinsert the cartridge
    Image: Reinserting the cartridge
  7. Press the cartridge latch down until it snaps firmly into place.
  8. Repeat these steps to insert the other cartridge.
  9. Close the top cover.
  10. If the Print Cartridge light remains on, press the Power button () to turn the product off and then on.
In this error condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Blinking
  • Resume light: Off
  • Print Quality icon lights: Off
  • Power light: On
    NOTE:An error message might display on the computer that indicates a defective cartridge or a cartridge rejection.
Figure 56: The Print Cartridge light is blinking
Image: The Print Cartridge light is blinking
    One of the cartridges might be defective.
Follow these steps to replace a defective cartridge.

Step one: Remove one of the cartridges

  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Raise one of the cartridge latches.
    Figure 57: Raise the cartridge latch
    Image: Raising the cartridge latch
  4. Slide a cartridge out of its slot, and then pull it toward you to remove it.
    Figure 58: Remove the cartridge
    Image: Removing the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 59: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  5. Close the top cover. If the Print Cartridge light stops blinking, the defective cartridge was removed. Proceed to the next step to insert a replacement cartridge.
  6. If the Print Cartridge light does not stop blinking, remove the other cartridge, and then reinsert the cartridge you just removed.
  7. Close the top cover. If the Print Cartridge light stops blinking, the defective cartridge was removed. Proceed to the next step to insert a replacement cartridge.

Step two: Insert a replacement cartridge

  1. Open the top cover. The carriage might try to move into the access area. Wait until the carriage is idle and silent before proceeding.
  2. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  3. Push the cartridge into the slot until it snaps into place.
    Figure 60: Insert the cartridge
    Image: Inserting a  cartridge
  4. Press the cartridge latch down until it snaps firmly into place.
  5. Close the top cover.
In this normal condition, the following light pattern displays on the control panel:
  • Print Cartridge status light: Off
  • Resume light: Off
  • Print Quality icon lights: Blinking
  • Power light: On
Figure 61: The Print Quality lights are blinking
Image: The Print Quality lights are blinking
    The Print Quality icons indicate the selected print quality setting for print jobs in the queue. They do not indicate a product issue.
Use this guide to review Print Quality icon light patterns:
Icon light patternPrint quality setting
One icon is litIndicates the print quality setting that is currently selected.
One icon is lit, and another icon blinksThe lit icon indicates the print quality setting for the current print job in the queue.

The blinking icon indicates the print quality setting for the next print job in the queue.
One icon blinksIndicates that the FastDraft or Maximum dpi print quality setting is selected from the product software.
NOTE:On the product control panel, press the Print Quality selector button to specify the print quality setting for a print job.
Figure 62: Print Quality selector button
Image: Print Quality selector button
1 - Print Quality selector button
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.

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