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CD/DVD Writing Software Does not Recognize the CDRW or DVD+RW Drive in Windows 98, Me, or XP

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This document pertains to Compaq Presario and HP Pavilion Notebook PCs with CD or DVD writer drives and Microsoft Windows 98, Me, or XP running the original operating system.
This document provides instructions for making the CD writing software recognize the CDRW or DVD+RW drive. First, refer to the Before you begin section of this document to determine if Windows detects the drive. If Windows detects the drive, either refer to the RecordNow by Veritas/HP/Sonic or to the Roxio (Adaptec's) Easy CD Creator section of this document, depending on which software is installed on your computer.

Before you begin

To determine if the CD or DVD drive displays on the My Computer screen, follow the steps below.
  1. Turn on the computer and remove any discs from the CD/DVD drive.
  2. In Windows 98 and Me, double-click the My Computer icon on the desktop.
    In Windows XP, click Start and then My Computer .
  3. A CD/DVD drive icon displays on the My Computer screen when Windows recognizes the drive. If Windows recognizes the drive, find and use a section below that pertains to the CD-writing software with the issue.
  4. If the drive does not display on the My Computer screen, go to the Microsoft support website and search for documents on missing CD DVD drive .

RecordNow by Veritas/HP/Sonic does not recognize the CDRW or DVD+RW drive

If RecordNow does not recognize the CDRW or DVD+RW drive, follow the steps below.
NOTE:Install any updates for the RecordNow engine available on the Sonic support web site (in English).

Step 1: Uninstalling RecordNow

To uninstall RecordNow to reset the software and cause it to look for the CDRW or DVD+RW drive again, follow the steps below.
NOTE:The steps below pertain to Windows XP.
  1. Click Start and then Control Panel .
  2. Double-click Add or Remove Programs .
  3. Select Record Now and then click Add/Remove .
  4. Follow the on-screen instructions until the uninstaller finishes.
  5. Select DirectCD and then click Add/Remove .
  6. Follow the on-screen instructions until the uninstaller finishes.
  7. Remove any discs from the drives and restart the computer.

Step 2: Installing RecordNow using Application Recovery

After Windows restarts, install the RecordNow software to begin creating CDs.
To install the RecordNow software, follow the steps below.
  1. Click Start , All Programs , HP Tools or Compaq Tools , and then Application Recovery .
  2. Click Application Installation and then click Next .
  3. Select HP Record Now or Sonic RecordNow! and then click Install .
  4. The installation automatically installs all files. Follow the on-screen instructions.
  5. Restart the computer after the installation completes.
The HP Record Now or Sonic RecordNow! software should now recognize the CDRW drive.

Roxio (Adaptec's) Easy CD Creator does not detect the CDRW drive

Easy CD Creator produces an error message when it is unable to detect the drive, such as:
There are currently no supported CD Recorders available...
To prevent these errors from occurring, follow the steps below.
NOTE:Windows XP is not compatible with Easy CD Creator 4 and earlier. If the HP Pavilion computer was updated to Windows XP from Windows 98 or Me, use the native CD writing ability in Windows XP or purchase and install CD writing software that is compatible.

Step 1: Installing updates for Roxio Recording Software

If the recording software is from Roxio, go to the Roxio software updates page (in English) to obtain any software updates that are available for Easy CD Creator (with or without CD Copier or Direct CD). If Roxio still does not detect the CDRW drive after installing the updates, continue to the next step.

Step 2: Changing the CD drive letter back, if it changed

Upgrading to Windows 98 or Windows Me can change the drive letter to a different letter and make the drive undetectable to Easy CD Creator. To change the drive letter back to F or another previously designated letter, follow the steps below.
  1. Right-click the My Computer icon on the desktop.
  2. Click Properties .
    The System Properties window opens.
  3. Click the Device Manager tab.
  4. Click the plus sign next to CD-ROM .
  5. Double-click the CD-ROM name and then click the Settings tab.
  6. Under Reserved drive letters , select M (or the previously assigned letter) from the drop-down list. Be sure that both the Start drive letter and the End drive letter are the same.
  7. Click OK , Close , and then Yes .
  8. Restart the computer. If Easy CD Creator continues to fail to recognize the CDRW drive, continue to the next step.

Step 3: Uninstalling Easy CD Creator

If the above steps fail to make Easy CD Creator recognize the CDRW, recover Easy CD Creator by uninstalling it. Recovering Easy CD Creator resets the software and causes it to look for the CDRW drive again. Be sure that you have the last recovery disc of your Pavilion recovery disc set before continuing.
To uninstall Easy CD Creator, follow the steps below.
  1. Click Start , Settings , and then Control Panel .
  2. Double-click Add/Remove Programs .
  3. Select Easy CD Creator and then click Add/Remove .
  4. Follow the on-screen instructions until the uninstaller finishes.
  5. Select DirectCD and then click Add/Remove .
  6. Follow the on-screen instructions until the uninstaller finishes.
  7. Remove any discs from the CD/DVD drive, restart the computer, and then go to the next step.

Step 4: Installing Easy CD Creator using Application Recovery

After Windows restarts, install the Easy CD Creator software to begin creating CDs. There are different methods for installing the Easy CD Creator software on Compaq Presario notebook PCs. For instructions on installing the Easy CD Creator software that came with your particular Presario or Pavilion computer model, refer to the Installing Software and Drivers Using the Driver and Application Recovery Discs support document.

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