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Remove and Check Cartridge

  • PrintPrint

Problem

The following error message appears on the LCD panel on top of the printer after you insert a cartridge: Remove and Check Cartridge . The printer will not print. The message does not specify the right or left cartridge.

Solution

This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Check to see if downloading a firmware update from HP might help:
    1. With the power on, open the printer and remove the cartridges. See the section "How to remove and reseat cartridges" (below) for detailed instructions.
    2. Relatch the empty carriages and close the printer.
    3. Open the printer and reinsert and relatch the cartridges.
    4. Close the printer and look at the LCD display.
      • If the LCD now shows no error, the original error was caused by a problem that is fixed by HP's firmware update. Though the error has cleared, it may come back in the future, or other problems such as slow printing may occur. To fix these problems, download the latest firmware update from HP. A link to this information is in the "See also" section at the end of this topic.
      • If the error message is still displayed on the LCD, the firmware update probably will not fix the problem. The update does fix other problems, however, and it should be installed when it is convenient.
  2. If the steps above did not solve the problem, do the following to find out which cartridge is causing the error:
    1. Remove the right cartridge and refasten the latch. Leave the left cartridge in place.
    2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
      • If the LCD display reads Insert Right Cartridge , the right cartridge may be causing the problem. Follow the steps below:
      1. Clean the right cartridge contacts. See the section "Clean the contacts" (below) for detailed instructions.
      2. Reinsert the right cartridge into the carriage and close the gray latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Cartridge , replace the right cartridge.
      • If the LCD display reads Remove and Check Cartridge , follow the steps below:
      1. Clean the right cartridge contacts. For instructions about how to do that, see the next section "Clean the contacts."
      2. Reinsert the right cartridge into the carriage and close the gray latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. Reinsert the left cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Cartridge , replace the left cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.

Clean the contacts

NOTE:Try to clean the contacts quickly enough that the cartridges are not outside of the unit for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the unit for too long.
  1. Gather the following items to clean the cartridges and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Remove the problem cartridge.
  3. Place the cartridge on a piece of paper with the nozzle plate facing up.
  4. Unplug the unit power cord.
  5. Lightly moisten the lint-free cleaning material with clean water.
  6. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
    Figure 1: Cleaning contacts (avoid nozzles)
  7. Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
  8. Let the parts dry for five minutes before reinserting the cartridges.
    Figure 2: Cleaning carriage contacts

How to remove and reseat cartridges

NOTE:The "problem" cartridge is the cartridge indicated by the error message.
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge.
    Figure 3: Removing the cartridge
  3. Pull the problem cartridge out of the print carriage.
  4. Inspect the cartridge. If the cartridge is new, make sure to remove the protective tape covering the nozzles.
  5. Reinsert the cartridge into the carriage at a slight angle, as shown in the illustration below. When the cartridge is fully inserted into the carriage, rock it upright.
    Figure 4: Reseating the cartridge
  6. Hold the hinged flap of the latch out while lowering the latch.
  7. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration below.
    Figure 5: Closing the cartridge latch
  8. Close the cartridge access door.
  9. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.

See also

To obtain the latest product updates from HP, click here to download drivers, software, and firmware updates. Make sure to download the firmware update, rather than a driver or other software.

HP Support forums

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