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Using and Troubleshooting HP Image Zone and HP Image Zone Plus

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This document pertains to HP Desktop and Notebook computers that came with Windows XP and HP Image Zone Plus software.
This document contains an overview of HP Image Zone Plus features and how to use them. It also provides answers to frequently asked questions. For more detailed assistance on using the program, refer to the detailed help information contained within the application.
HP Image Zone Plus is a collection of software tools that help you edit and manage your digital photographs. These tools are brought together in one easy-to-use software interface. Use this document to learn how to use and troubleshoot HP Image Zone Plus.
NOTE: For information about the differences between Image Zone and Image Zone Plus versions, refer to Frequently Asked Questions . Your Image Zone version may not include some of the features described in this document.
Figure 1: The Main window of HP Image Zone Plus
Main window of HP Image Zone Plus

Using HP Image Zone Plus

To start using HP Image Zone Plus, use one of the following methods:
  • Double-click the HP Image Zone Plus icon on the desktop.
  • Click Start , All Programs , Pictures (photos) , and then HP Image Zone Plus .
  • Click Start , All Programs , HP , and then Photo and Imaging Gallery .
  • Click Start , All Programs , HP , and then HP Image Zone Plus .
HP Image Zone Plus opens to a main window where you can access all of the tools and projects for your photographs. The sections below describe what each tab does and shows how to use it.
The My Images tab.
The Edit tab.
The Projects tab.

My Images

My Images provides an interface for selecting and viewing digital photographs. Once the photographs are selected, they can be used in the other tools and projects of Image Zone Plus, such as Edit and HP Instant Share.
Select photographs by clicking the small open square below the photograph in the main window. Once selected, the small square becomes filled, the images are added to the “selection tray”, and the photographs can be used in other sections of HP Image Zone Plus.
Search for photographs by clicking View Folders and browsing the folders on your hard drive. You can also search for photographs by clicking View All and browsing by date, keyword, or place. You can also select Folders under View/Search and then browse for your folder under Folders Menu .
For more information about how to assign keywords or places, or how to change the dates assigned to images, refer to the help included with the program:
  • Click Tell me more next to Keyword or Place for more information on each.
  • Click Help at the bottom of the window and then select Help Contents to find more information.
To change how the photographs are displayed, choose one of the following options:
  • Click one of the three square icons in the top-right corner of the main window. These icons, from left to right, are as follows: view many photographs (thumbnails), view one photograph, and view the selected items in a slide show.
  • Click the Display as drop-down arrow, and then select Thumbnails , Single Image , Full Screen , or Slide Show .
Most of the work that you do in My Images will be done from the 'thumbnails' view. Adjust the size of the thumbnail images by using the slider tool in the upper right.
Click the gray triangle below the photograph for more actions, such as rotate left and right, copy, delete, assign or remove a keyword, and re-dating and renaming the image.
You can quickly rotate a photograph or view image information in thumbnail view by moving your pointer over the photograph and clicking one of the small squares that displays. Click one of the squares with a circular arrow to rotate clock-wise or counter-clockwise. Click the square with an "i " to view information about the photograph, such as height, width, resolution, assigned date, and location on your computer.
Figure 2: Thumbnail of photograph with rotation and information squares
Thumbnail of photo showing rotation and information squares

Edit

After you have selected your images from the My Images tab, click the Edit tab to start editing your digital photographs. Selected photographs display as "thumbnail" images in the selection tray at the bottom of the window. If you have several images in the selection tray, the last image added is the one that automatically opens in the editor window.
NOTE:If you cannot see the images in My Selections, click Show in the lower-right corner of the window.
To make it easier for you to see what your working on, change the viewing size of the image by selecting a size from the drop-down list in the upper-right corner of the main window.
To enhance or change the appearance of a photograph use the editing tools. The editing tools are listed along the left side of the main window. To help you understand the tools and how to use them, read the following list:
  • Auto Enhance or Auto Adjust Image : Click this to automatically adjust contrast, lightening of dark areas, sharpness, and smoothness. If you do not like how Image Zone Plus alters your photograph, click the Undo button in the upper left.
  • Remove Red Eye : Click this to remove the red coloring from a subjects eyes in a flash photograph.
    Use the following steps to eliminate red eye:
    1. Click Remove Red Eye .
    2. Click an eye in your photograph that needs the red removed.
      An open rectangle displays over the eye.
    3. Click and drag the edges and corners of the rectangle so that it surrounds the eye.
    4. Click the Apply button or click the Auto Remove Red Eyes button to replace the red with dark gray.
    5. If you are not satisfied with the results, click the Undo button, adjust the fill color slider to a lighter or darker position, and try again until you are satisfied.
  • Crop : Click this to remove the unwanted border areas surrounding your photograph.
    Use the following steps to crop your photograph:
    1. Click Crop from the left side of the main window.
    2. Select a constrain selection to keep your photograph aligned to a standard size (wallets, 4 x 6, e-mail).
    3. Click and drag your mouse pointer over your photograph to draw a rectangle over the area that you want you keep.
    4. Once you have the area selected, click Apply .
    5. If you are not satisfied with the results, click the Undo button and crop the photograph again.
  • Resize : Click this to make the image smaller or larger to best fit a standard photograph size.
    Use the following steps to resize your photograph:
    NOTE:If you want to crop your photograph, use the crop feature before re-sizing your photograph.
    1. Click Resize from the left side of the main window.
    2. Select a standard resize type from the Resize for drop-down list or from the resize options listed in the Resize area.
    3. If your photograph is only going to be viewed from the computer, type 72 in the Resolution field. Otherwise, keep it at 200 for printing purposes.
    4. Click Apply to make the change.
  • Flip : Click this to produce a mirror (useful for iron-on T-shirt transfers) or upside-down image of your photograph.
    Use the following steps to flip your photograph:
    1. Click Rotate/Flip from the left side of the main window.
    2. Click Flip Vertical or click the flip vertical icon to turn the photograph upside-down.
    3. Click Flip Horizontal or click the flip horizontal icon if you want to make a mirror image of your photograph.
    4. Click Reset or click Undo to undo any unwanted changes.
  • Rotate/Flip : Click this to rotate the image at any angle including 90 degrees.
    Use the following steps to rotate your photograph:
    1. Click Rotate/Flip from the left side of the main window.
    2. Click one of the rotate squares from the left side of the main window to rotate the photograph 90 degrees clockwise or counter-clockwise.
    3. Use the small angles slider to rotate your photograph using any angle.
    4. Click Reset or click Undo to undo any unwanted changes.
  • Adjust Color : Click this to change how colors display in your photograph.
    Use the following steps to make color adjustments:
    1. Click Adjust Color or click Color Toolkit from the left side of the main window.
    2. Adjust the Hue slider or click anywhere on the Hue graphic to change all of the colors in your photograph across all colors of the spectrum. This can be used to change the color of a main object when a gray, white, or black background is present.
    3. Adjust the saturation to make the photograph more colorful or more gray. Adjusting this slider all the way to the left produces a black and white photograph.
    4. Click Reset or click Undo to undo any unwanted changes.
  • Adjust Brightness or Adjust Image : Click this to change how light, dark, or contrasting your photograph is.
    Use the following steps to make adjustments to brightness and contrast:
    1. Click Adjust Brightness or Adjust Image from the left side of the main window.
    2. Adjust the brightness slider to make your photograph darker or lighter.
    3. Adjust the contrast slider to increase or decrease the contrast of the photograph.
    4. Adjust the sharpen edges slider to make the image appear sharper or softer. Adjust it to the left to make the photograph more soft.
    5. Click Reset or click Undo to undo any unwanted changes.
  • Sharpen : Click this to adjust the hardness of items inside your photograph. This adjustment can make the photograph appear more 'sharp' or more 'soft'.
    Use the following steps to adjust the sharpness:
    1. Click Sharpen or click Adjust Image from the left side of the main window.
    2. Adjust the sharpness or sharpen edges slider to the right to increase the sharpness of the image. Adjust it to the left to make the photograph more soft.
    3. Click Reset or click Undo to undo any unwanted changes.
Once you are done editing a photograph, and you are happy with the results, click Save from the lower-left side of the main window to make your changes permanent.

Projects

After selecting several pictures, you can place those pictures into a project, like an album, card or flyer. Your selected photographs display as 'thumbnail' images in My Selections at the bottom of the window. Click an image that you want to edit from the My Selections menu and it displays for editing in the main screen.
NOTE:If you cannot see the images in My Selections, click Show in the lower-right corner of the window.
To make a project item, use these steps:
  1. Click the Projects tab.
  2. Select Panoramas , CD Labels , Calendars , Brochures , Album Pages , Cards , or Flyers .
  3. Click your preferred paper type from the main window. Select the template you want.
  4. Click and drag your pictures from the My Selections area at the bottom of the main window into the blank framed areas inside the project workspace. Release the mouse button to drop the image into the project.
    Or
    The pictures are automatically inserted into the selected template.
  5. Double-click the title text and the text below the photographs and type in whatever you want to describe the project or item. You can change the color and font of the text from the left menu.
  6. Once you have the project item looking like you want, you can print, save, or export to a file.
Figure 3: Project example
Project example

HP Memories Disc

Use HP Memories Disc to create a disc that displays your photographs on most Windows computers without any special software. The disc can also be used in DVD players that support recordable CDs and the VCD video format.
  1. Click Start .
    An HP Memories Disc Creator window displays.
  2. Type a name or short sentence that describes the image in the field underneath each photograph. Click Next when you are done.
  3. Type a title and a description for your memories disc and click Next .
  4. Click the Audio CD tab and place a music CD into the CD drive. Select the tracks from the music CD that you want to play during the show. If you do not have a music CD, you can use the Computer and Sample Songs tab to select music. When you are finished selecting music, click Next .
  5. Preview the slideshow by clicking the Play button (the square button with a black triangle) in the lower left of the preview window.
  6. After you have viewed the slide show, click the Slide Show Settings tab and make any adjustments to each slides display time. Click Next .
  7. Click the CD Writer Settings tab and make any adjustments that you want to the writing speed and the Video CD Display type (PAL (Europe) or NTSC (North America)).
  8. Click Make Disc to create the memories disc.
  9. After HP Image Zone Plus has finished creating the disc, click Next .
  10. On this last screen you can view the slideshow, print a CD label, print a CD jacket insert, and print an index of the photographs. All of these small projects contain instructions.
  11. Click Finish when you are done.

HP Instant Share

Use HP Image Share to allow others to view and print your photographs over the Internet. You can also use HP Instant Share to order prints and have them delivered directly to your home. Perform the following steps to use the HP Instant Share services:
  1. Click Start HP Instant Share from the left side of the main window or click the HP Instant Share tab at the top of the window.
  2. Connect to the Internet and click Next .
    Connecting to HP Instant Share Online Service displays while connecting to the service.
  3. Perform the steps from one of the following Instant Share services:
    • Upload to HP Photo Web site
      This feature makes it easier to upload images to the HP Photo Web Site. In order to use this feature, you need to have a free account on the HP Photo Web site. Click the Click Here link next to If you are not a member to create a new account. Once a new account has been created, you can begin using the Web site and this Upload feature.
      Use the following steps to upload your selected picture to your Web page on the HP Photo Web site:
      1. Select Upload to HP Photo Web site , and then click Next .
      2. Type in your account name and password into their respective fields, and click Next .
      3. Type a name that you want for your new album or just choose from a pre-existing album in the drop-down list, and then click Next .
      4. Use the arrow buttons to move through your selected photographs and type a caption for each photograph into the provided field.
      5. Click Next when finished, and wait while the photographs are uploaded.
      6. When finished, you can click Show me the album with the new photos added to view your photographs from the HP Photo Web site in your browser.
      7. Click Finish in the HP Instant Share window when you are done.
    • Order Prints - Snapfish :
      NOTE:The Snapfish service may not be available in all countries/regions.
      Use Snapfish to send prints via mail to an address for a small fee. This can be very useful if you do not have a printer attached to your computer or you just want to save time and effort.
      Use the following steps to order prints of your selected pictures from Snapfish:
      1. Select Order Prints - Snapfish or Order Prints and then click Next .
      2. Wait until the selected pictures are uploaded to HP Instant Share, and then click Click here to continue with your order .
        A form displays in your Web browser with the number of prints, the size of the print, any important processing information you need to know, and a space for you to type in a message that will be printed on the back. All of this information is available for each selected photograph.
      3. Fill out the form and click the blue Next button on the right.
        A form displays with all the information you need to have the pictures shipped to an address.
      4. Fill out the form and click the blue Next button on the right.
        A form for billing displays. On the form are fields for a confirmation e-mail, secure credit card information, and a billing address.
      5. Fill out the form and click the blue Next button on the right.
        A Review order page displays.
      6. Review and confirm your order. You can close your Web browser when you are done ordering.
      7. Click Finish in the HP Instant Share page.
    • HP Instant Share e-mail :
      This service uploads your photographs to a secure Web page and sends e-mail messages containing a link to that page. The recipient can click the link or on a thumbnail image in the e-mail to go to the Web page and view the full photographs.
      Use the following steps to send an HP Instant Share e-mail:
      1. Select HP Instant Share E-mail or the Send Email icon and then click Next .
      2. Fill out the e-mail form. Use at least one valid e-mail address in the To field.
      3. Click Next when you have completed the e-mail form and wait for the processing to complete.
      4. Click Finish .
      Figure 4: Example of an HP instant share e-mail
      Example of an HP instant share e-mail

Backup and Restore

Use the backup and restore feature to protect your photographs and videos by saving them to CD. Use the following sections to backup your digital photographs to disc or to recover deleted or edited images:

Backup

Use Backup to Disc or Backup to archive your digital photograph collection. To do this, place a recordable disc into your CD-RW drive, click Backup to Disc or Backup , and follow the instructions in the main window.
If you have a printer, you can also print out CD Labels and disc case inserts for your backup discs.

Recover

Similar to a negative in traditional photography, you can recover deleted or edited photographs to their original condition.
To recover deleted images, click Restore Deleted Image from the Backup and Restore tab and follow the instructions in the main window.
To restore original images, use the following steps:
  1. From the My Images tab, select the image(s) you want to recover.
  2. Click the Backup and Restore tab.
  3. Click Restore Original Image from the left side of the window.
  4. Read the instructions on the page and click Next to start restoring you digital photographs.

Pictures To Go

This feature allows you to take your pictures with you by saving them to devices such as a HP IPAQ, memory cards, or any networked computer. Use dates and keywords from HP Image Zone to quickly choose the photos you want.
Setting up a synchronization with an IPAQ
To set up synchronization with an IPAQ:
  1. From the My Images tab, select the image(s) you want to recover.
  2. Click the Pictures To Go tab.
  3. Click Synchronize with IPAQ from the left side of the window.
  4. Select the IPAQ in the Synchronization settings area.
  5. Click Edit .
  6. Set the memory limits for the digital pictures on the IPAQ by clicking the up or down buttons for the number of pictures or amount of memory.
  7. Choose a picture selection criteria, such as Most recent , Keyword , or Albums . Leave the Keep current checkbox checked if you want your digital pictures to be automatically updated when your IPAQ is connected to your computer.
  8. Click Save Settings . When you return to the Synchronize with IPAQ window, you can click Sync to synchronize immediately based on the settings you just saved.
Sending pictures to a device
To send pictures to a device:
  1. Click the Pictures To Go tab.
  2. Click Send pictures to device from the left side of the window.
  3. From the drop-down list at the top of the window, choose the device that you want to send pictures to. The list displays only devices that are connected to your computer and are writeable.
  4. Set the maximum amount of memory (disk space) your want to use for digital pictures on the device by clicking the up or down buttons for the number of pictures or the amount of memory.
    NOTE:Filling an IPAQ too full may cause problems with some IPAQ systems.
  5. From Picture size, select a size from the drop-down list.
  6. Choose a picture selection criteria, such as Most recent , Keyword , or Albums .
  7. Click Send pictures . Click OK when the send is complete.

Free Up Hard Drive Space

This feature removes original images to save hard drive space. Make sure that you backup your original images to disc before using this feature. To delete your original photographs, click Delete Original Images from the Backup and Restore tab and follow the instructions in the main window.

Using HP Image Zone Plus in Media Center

This section pertains to the HP Media Center PC using Microsoft Windows XP Media Center Edition 2005.
HP Image Zone Plus is a software program located in your All Programs menu that works together with the HP Image Zone Plus area in Media Center. Both programs work together to organize, search for, and display your digital images. It is designed to organize your photos, scanned images, and video clips by date, keyword, or place. For more information about using HP Image Zone Plus, click the Help link in the control area of the program window.
Some tasks you must do in the HP Image Zone Plus program on your desktop with your mouse and keyboard, and some tasks you can do from within Media Center with your remote control. For example, you must add your pictures to the HP Image Zone Plus program on the desktop before you can access them in the HP Image Zone Plus area in Media Center.
NOTE:For specific details on using the HP Image Zone Plus program, click the Help link in the control area of the program window.

Organizing Pictures

The HP Image Zone Plus program and Media Center work together. Before you can view and search for your pictures in Media Center, you have to set some things up in HP Image Zone Plus program.
To start organizing your pictures in HP Image Zone Plus:
  1. Create your image catalog. This indexes all of your pictures so you can assign dates, keywords, and places to your files.
  2. Assign dates, keywords and places to your pictures.
  3. You can edit your images from this window too.
  4. When you have finished organizing your images, open Media Center to view, play a slide show, and search for your photos by the labels you have established.
For more information about changing picture dates, assigning keywords and locations, and performing searches of your pictures, go to the help files inside the HP Image Zone Plus program.
Creating your picture catalog
The first time you open the HP Image Zone Plus program, a message displays asking you if you want to create a catalog by indexing images in the My Pictures folder and its subfolders. This catalog allows you to search for your pictures by date, keyword, or place by using HP Image Zone Plus.
NOTE:You can click Go to My Pictures at the top of HP Image Zone Plus window to open the My Pictures folder in Windows Explorer.
  1. Using the mouse, double-click the HP Image Zone Plus icon on your desktop.
    Or
    Click Start on the taskbar, choose All Programs , HP , and then click HP Image Zone Plus . The HP Image Zone Plus window opens.
  2. When the catalog message displays, click OK to index the computer images and place them in the HP Image Zone Plus catalog.
  3. At the top of the gallery window, click the My Images tab, and then click the Select All check box below it to see all of the images in the catalog. You can also select a drive under the Folders Menu to browse for images.
  4. Click Help at the bottom of the window for more information about creating your picture catalog in HP Image Zone Plus.
Creating albums
You can organize your pictures into albums by using the HP Image Zone Plus program. After you create your picture albums in HP Image Zone Plus, you can then view them in Media Center.
NOTE:After you create your picture albums in the HP Image Zone Plus program, you can then view them in Media Center.
To create an album:
  1. Using your mouse, double-click the HP Image Zone Plus icon on the desktop.
  2. Click the My Images tab.
  3. Select the pictures that you want to place into an album.
  4. Click Albums under View/Search.
  5. Click Albums , and then select New Album .
  6. To change the title of the album, just select it and type in a title using your keyboard. You can now view your albums in Media Center.
Modifying a date assigned to your pictures
Digital cameras and scanners assign a creation date to digital images. HP Image Zone Plus automatically recognizes this creation date and organizes your pictures by date.
To change a date:
  1. Using your mouse, double-click the HP Image Zone Plus icon on the desktop.
  2. Click the My Images tab, and then click the All by Date under View/Search.
  3. Select a picture to assign a new date.
  4. Select a date, and then click Set .
Assigning a keyword to your pictures
To assign a keyword to your pictures:
  1. Using your mouse, double-click the HP Image Zone Plus icon on the desktop.
  2. Click the My Images tab, and then click the All by Keyword under View/Search.
  3. Select your picture by clicking it. You can select more than one picture, if desired.
  4. Click My Selections Menu , at the bottom of the window, choose Keywords , and then click Assign to All (New Keyword) .
  5. Select a keyword from the available keywords list, and then use the arrow button to add the keyword to the Assign to all box. Click Assign , and then click OK .
    Or
    Click New , type in a keyword, and then click OK . The new keyword is added to the keyword list. Use the arrow button to add the keyword to the Assign to all box.
NOTE:You can assign more than one keyword. You can also edit or delete assigned keywords.
Assigning a place to your pictures
To assign a place to your pictures:
  1. Using your mouse, double-click the HP Image Zone Plus icon on the desktop.
  2. Click the My Images tab, and then click the All by Place under View/Search.
  3. Select your picture by clicking it. You can select more than one picture, if desired.
  4. Click the map to find your location. Each time you click the map, it zooms in closer. Use the arrow buttons surrounding the map to move around on the map. When your location is in the center of the cross symbol, click Assign .
  5. Click OK .
  6. Click Close .
NOTE:There are multiple ways to move around the HP Image Zone Plus map: you can click and drag or point and click the small globe.
Searching for pictures
You can search for pictures by date, keyword, and place by using your remote control or mouse in Media Center. HP Image Zone Plus automatically organizes your pictures by date, based on the date assigned by the camera when the picture was taken or the date the picture was scanned.
NOTE:You must open the HP Image Zone Plus program from the desktop to assign dates, keywords, and places to your pictures.
  1. Press the Media Center Start button on the remote control.
  2. Select HP Image Zone .
  3. Select Search .
  4. Select By date . Use the number keypad on the remote to enter the start and end date range. The date range of the pictures you selected is displayed in this window.
    Or
    Select By keyword . Select a keyword, and then press OK on the remote control.
    Or
    Select By place . Use the arrow buttons on the remote control to rotate the globe and numbers 1 through 5 to zoom in or out. When you have picked a location, press OK. Locations that have pictures assigned to them will have a colored dot on the map.
Viewing a slide show
When viewing images, you can view a slide show of all your images, individual albums, or pictures selected from a search.
  1. Press the Media Center Start button on the remote control.
  2. Select HP Image Zone .
  3. Select the pictures you want to view as a slide show, and then press OK. If you do not select the pictures you want to view as a slide show, Media Center displays all pictures.
  4. Select Play slide show , and then press OK on the remote control.
  5. Use the media playback keys on the remote control or the controls that display at the top of the window to control the playback of your slide show.
Viewing a slide show with music
  1. Select My Music on the Media Center Start menu.
  2. Select the music you want, and then press OK on the remote control. If the music does not start automatically, press the Play button on the remote control.
  3. To go back to the Media Center Start menu, press Start on the remote control.
  4. Select HP Image Zone .
  5. Select the pictures, and then press OK on the remote control.
  6. Select Play slide show , and then press OK. When Media Center switches to full-screen mode, the inset window disappears but the music continues to play.
Updating edited picture files in Media Center
After you make edits to your picture files, you need to update the files before they can be displayed correctly in Media Center. To update the files:
  1. Press the Media Center Start button on the remote control.
  2. Select HP Image Zone .
  3. Select Settings .
  4. Under Thumbnail options, select Refresh , and then select OK .
  5. Select View all images . Your edited pictures should now be displayed.
Using supported picture file types
HP Image Zone Plus supports the following types of image files, video files, and audio files.
Supported File Types
File ExtensionFile Type
.jpg, .jpegJoint Photographic Expert Group
.tif, .tiffTagged Image File Format
.gifGraphics Interchange Format
.bmpBitmap
.fpxFlashPix Bitmap
.pcxBitmap Graphics (PC Paintbrush
.pdfPortable Document Format
.pngPortable Network Graphic
  • Only supported image file types are displayed in My Pictures. Unsupported files are skipped in a slide show.
  • Corrupted and unsupported image file types display a generic image icon but cannot be displayed in Media Center.
  • Some file types are supported only if appropriate filters and software are installed.
NOTE:If the message Image cannot be displayed appears, the file may be corrupted, or it may be an unsupported file type. You may need to edit your image with a photo editor and save it in a supported file format.
Printing Pictures in Media Center
  1. Press the Media Center Start button on the remote control.
  2. Select HP Image Zone .
  3. Select the picture group you want to print from.
  4. Select Print images .
  5. Select the picture you want to print.
  6. Select Print . Follow any onscreen instructions.
You need to set up your printer before you can print from Media Center.
NOTE:You cannot use the Print button on the remote control in HP Image Zone Plus.

Frequently asked questions

Question : Dual-Layer DVD discs I create cannot be used. Why?
Answer : If the computer enters standby while dual-layer DVDs are being created, the data will be corrupted, even though HP Image Zone indicates a successful update. HP has developed a software update to address this issue:
  1. Go to www.hp.com (in English).
  2. If needed, select your language from the language selection field in the top right corner of the page.
  3. Enter sp26482 into the search field.
  4. On the search results page, click the link that matches the latest date and version of the file.
  5. Follow the instructions on the download page to download and install the update.
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Question : What are the differences between HP Image Zone and Image Zone Plus?
Answer : Beginning in January 2004, the version of Image Zone shipping on desktop computers and notebooks was renamed to HP Image Zone Plus. This was done to show that there are more features available than on previous versions of HP Image Zone (like the versions that comes with select HP printers, cameras, scanners and all-in-one devices). Some of the additional features are keyword and place organization, and more Backup and Restore options.
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Question : The version number in Help & About shows version 3.1. The version number in Add/Remove Programs shows 3.5. Which version number is correct?
Answer : Version 3.5 or higher is correct. The information in Help & About is an error and was not updated when the version number changed.
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Question : I have two listings in the start menu: HP Image Zone and HP Image Zone Plus. I also see a desktop icon titled HP Image Zone Plus. Do I have two separate versions of the same product installed on the computer?
Answer : No. All three items start HP Image Zone Plus.
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Question : There are two items in Add/Remove Programs for HP Image Zone 3.5 and HP Image Zone Plus 3.5. Is this correct? Do I really have two installations of the same version installed?
Answer : The listing in Add/Remove Programs is correct. HP Image Zone 3.5 is the core software program. HP Image Zone Plus 3.5 represents the additional features for the "plus" version. If you uninstall HP Image Zone Plus 3.5, Search by Keyword, Search by Place, and Backup & Restore features are removed from HP Image Zone.
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Question : When I try to open HP Image Zone Plus I get a prompt for Creative Projects CD.
Answer : This happens after installing a version of Image Zone from certain HP Officejet or PSC products. Insert the driver disc that came with the HP Officejet or PSC product. After files are copied from the disc, you will no longer be asked for the Creative Projects CD.
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Question : When I try to open HP Image Zone Plus I get errors about missing HPIZ Fix2.MSI files.
Answer : This is happening because HP Image Zone Plus is being opened inside an account that it was not originally installed under. To resolve this issue download the HP Image Zone Plus software update from the HP Software Download Web Page .
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Question : If I have another, older HP device, such as a printer, will it work with Image Zone?
Answer : Yes, HP Devices are designed to work with each other. In fact, using multiple HP devices creates a solution that is “better together.”
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Question : I have a digital camera made by a company other than HP. When I connect the camera to the computer using a USB cable, the Microsoft Camera and Scanner Transfer wizard automatically launches. However, when I remove the media card from the camera and insert it into the computer’s card reader, I get a dialog box with several choices for what I want to do with the images. Why is this?
Answer : Windows XP uses a default behavior when a camera or memory card is connected to the computer. When a camera is connected, Windows XP recognizes the camera as a camera (not as a mass storage device) and automatically launches the file transfer wizard. However, because card readers are classified as a mass storage device, Windows XP gives the user a choice as to what action to take. Some cameras, including some by HP, have a setting that changes the camera classification from camera to mass storage so that Windows XP views the camera such as a memory card.
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Question : I have a non-HP digital camera and would like to make sure that the Image Zone photo transfer wizard is used every time I connect. How can I do this?
Answer : The camera must have a setting that classifies it as a mass storage device (see above question). See the documentation that came with your camera to see if this option exists and how to use it. After setting your camera as a mass storage device, connect it to the computer with a USB connection. After the Windows XP transfer dialog box opens, select Transfer Images using HP Image Transfer Software , and Always to the selected action , and click OK .
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Question : How do I transfer images from my digital camera or memory card reader?
Answer : Click Transfer images: From camera/card from the left side of the window on the My Images tab, and follow the instructions on the windows that display.
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Question : How is the HP Image Transfer wizard different from the one Microsoft provides?
Answer : The HP Image Transfer wizard includes two unique capabilities. One, the wizard notifies you when the date on a transferred image is more than 60 days old. Having the proper image date is important when using the time line feature and it helps you know when that date on your camera is incorrect. The second capability is only important if you use an HP camera that can tag photographs for an e-mail send. Tagged photographs are processed when you use the HP Acquisition Wizard.
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Question : What kinds of print options do I have in HP Image Zone Plus?
Answer : You can make a variety of prints. Here are your options:
  • Current image: Standard size or full page print of the image in the Work area.
  • Quick print: Standard size or full page prints of the images in the Selection Tray; multiple copies can be fit on one page.
  • Photo print: Make multiple copies of different sizes from images in the Selection Tray. Multiple prints can be fit on one larger page.
  • Index print: Prints a proof sheet from the thumbnail images in the Work area.
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Question : What is the automatic digital negative creation (restore original image) feature?
Answer : HP Image Zone Plus automatically creates a copy of your original images and saves them as "digital negatives" in a separate, locked location of your hard drive. Images remain in this place if you need to restore a photograph to its original condition with the "restore to original image" feature.
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Question : Can I delete the negatives to save space on my hard drive?
Answer : You can only delete negatives of photos that you have deleted from within the gallery. To do this, click delete original images from the Backup and Restore tab.
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Question : Sometimes when I restore an image from a “digital negative,” I do not see it restored in the gallery. What do I do?
Answer : The photograph is restored, however, the image icon in the gallery is not updated. To see your image in the gallery, click the Edit tab and then click back to View All, or close and reopen HP Image Zone Plus. The image now displays in the gallery.
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Question : Can I make Image Zone open when I click My Pictures from the start menu?
Answer : Yes. From the Preferences area in HP Image Zone, click the Startup Options tab. Then select the Open HP Image Zone Plus button.
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Question : Can I make photographs that are not in the My Pictures folder display in the View All section of My Images?
Answer : If you want to add more folders that contain photographs to the My Images view, do the following:
  1. In HP Image Zone Plus, click the Preferences button in the upper right.
  2. On the My Images tab, click the Browse button in the All Images view section.
  3. Browse and select the folders that you want by clicking in the squares next to the folder.
  4. Click OK , and then OK to finish.
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Question : When downloading images using the HP Picture Acquisition wizard, an album is automatically created. Can I delete these albums?
Answer : Yes, although deleting the album also deletes the photographs from your hard drive. You can also move your photos to an existing folder on your hard disk drive and then delete the album.
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Question : What is the automatic image backup feature?
Answer : A reminder that helps you remember to back up your photographs to a CD or CD-RW. The frequency of the reminder message can be adjusted from within Preferences on the backup tab.
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Question : I am having an issue that this document does not talk about. Where can I get more help with my particular issue?
Answer : For lots of troubleshooting documents, use the help system that's built into the HP Image Zone software. Open HP Image Zone Plus and click Help and select Help Contents from the lower left corner of the screen. When the HP Photo and Imaging Help window displays, click the Plus sign (+ ) next to troubleshooting and support.