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Blinking Lights on the HP Deskjet 5850 Printer Series

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Blinking lights

The lights on the front of the product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.
Figure 1: Product buttons and lights
Image: Product buttons and lights
1 - Network light
2 - Cancel button
3 - Cartridge Status light
4 - Resume light
5 - Wireless Status light
6 - Power light
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the pattern of blinking lights that you are experiencing, and then follow the steps to resolve the issue.
In this normal condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: Blinking
Figure 2: The Power light blinks
Image: The Power light blinks
    The product is preparing to print. The Power light blinks while the product receives the data.
No action is necessary. Wait for the product to finish processing the print job.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Blinking
  • Wireless Status light: Off
  • Power light: On
Figure 3: The Resume light blinks
Image: The Resume light blinks
    Following is a list of possible causes for a blinking Resume light:
    • The product is out of paper, or the paper is not properly loaded in the tray.
    • The product has a paper jam.
    • The carriage might be stuck.
How do I resolve this issue? The following sections describe the most common messages that display on the computer when the Resume light blinks. From the following choices, find the message that displays on your computer, and then expand that section for solutions.
The Resume light blinks and an 'Out of paper' message displays on the computer.
Cause: The product is out of paper, or the paper is not properly loaded in the tray.
Follow these solutions in the order presented to resolve the issue. If paper is already loaded in the product, continue to Solution two.
Solution one: Load paper
Follow these steps to load paper in the product.
  1. Lift the output tray.
    Figure 4: Lift the output tray
    Image: Lift the output tray
  2. Locate the paper guides, and then slide them to their outermost positions.
    Figure 5: Paper guides
    Image: Paper guides
    1 - Paper width guide
    2 - Paper length guide
  3. With the print side down, insert a stack of paper until it rests against the rear edge of the tray. Then slide the paper guides inward so that they rest against the edges of the paper.
    Figure 6: Load paper and slide the paper guides inward
    Image: Load paper and slide the paper guides inward
  4. Lower the output tray.
    Figure 7: Lower the output tray
    Image: Lower the output tray
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Check the condition of the paper, and then reload it
Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper and then reload the paper.
Step one: Check the condition of the paper
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    NOTE:If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    NOTE:You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step two: Reload the paper
Follow these steps to reload paper in the product.
  1. Lift the output tray.
    Figure 8: Lift the output tray
    Image: Lift the output tray
  2. Locate the paper guides, and then slide them to their outermost positions.
    Figure 9: Paper guides
    Image: Paper guides
    1 - Paper width guide
    2 - Paper length guide
  3. With the print side down, insert a stack of paper until it rests against the rear edge of the tray. Then slide the paper guides inward so that they rest against the edges of the paper.
    Figure 10: Load paper and slide the paper guides inward
    Image: Load paper and slide the paper guides inward
  4. Lower the output tray.
    Figure 11: Lower the output tray
    Image: Lower the output tray
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Disconnect the USB cable from the rear of the product.
  5. Remove the rear access door. Push the two latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 12: Remove the rear access door
    Image: Remove the rear access door
  6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 13: Rotate the paper rollers
    Image: Rotate the paper rollers
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the rear access door. Push the door inward until it snaps into place.
    Figure 14: Reattach the rear access door
    Image: Reattach the rear access door
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the USB cable to the rear of the product.
  12. Press the Power button () to turn on the product.
The Resume light blinks and a 'Paper jam' message displays on the computer.
Cause: Paper is jammed in the product.
Important: You must follow these solutions in the order presented to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and on again, and then print a self-test report.
Step one: Turn the printer off and on again
  1. Press the Power button () to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn the product on.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Resume button () four times, and then release the Power button. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution two: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the trays
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Choose from the following options to clear a paper jam from the rear of the product.
Option one: Clear the jam from inside the rear access door
Follow these steps to remove any jammed paper from the rear of the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Push the two latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 15: Remove the rear access door
    Image: Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Push the door inward until it snaps into place.
    Figure 16: Reattach the rear access door
    Image: Reattach the rear access door
Option two: Clear the jam from the rear of the product and from the duplexer
If you are using the duplexer, follow these steps to remove any jammed paper from the rear of the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the duplexer. Press and hold the buttons on each side of the duplexer, and then pull it toward you to remove it.
    Figure 17: Remove the duplexer
    Image: Remove the duplexer
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Open the duplexer access door. Press the button on the top of the duplexer, and then pull the door toward you to open it.
    Figure 18: Open the duplexer access door
    Image: Open the duplexer access door
  7. Gently remove any jammed paper or bits of torn paper from inside the duplexer. Use both hands to pull any whole sheets of paper to avoid tearing them.
  8. Close the access cover on the duplexer.
  9. Reattach the duplexer to the rear of the product. Push the duplexer inward until it snaps into place.
    Figure 19: Reattach the duplexer
    Image: Reattach the duplexer
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Disconnect the power cord from the rear of the product, if it is not already disconnected.
  2. Open the top cover.
  3. Gently remove any jammed paper or bits of torn paper from inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Close the top cover.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn on the product.
Step four: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely.
  1. Open the top cover. The carriage might move to the access area. Wait until the carriage is idle and silent before proceeding.
  2. With the product turned on, disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side, move the carriage to the left side of the product.
    • If the carriage is on the left side, move the carriage to the right side of the product.
    • If the carriage is in the middle, move the carriage to the right side of the product.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the top cover.
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button () to turn on the product.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Resume button () four times, and then release the Power button. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
Step one: Clean the paper rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Push the two latch handles on the door inward, and then pull the door toward you to remove it.
    Figure 20: Remove the rear access door
    Image: Remove the rear access door
  5. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 21: Rotate the paper rollers
    Image: Rotate the paper rollers
  7. Allow the rollers to dry for 10 to 15 minutes.
  8. Reattach the rear access door. Push the door inward until it snaps into place.
    Figure 22: Reattach the rear access door
    Image: Reattach the rear access door
  9. Reconnect the power cord to the rear of the product.
  10. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Resume button () four times, and then release the Power button. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset to try clearing a false paper jam error.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ().
  3. Press the Resume button () four times, and then release the Power button. The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution five: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Blinking
  • Wireless Status light: Off
  • Power light: On
Figure 23: The Resume light blinks when the duplexer is installed
Image: The Resume light blinks when the duplexer is installed
    The paper feed mechanism might be stalled.
Follow these steps to reset the paper feed mechanism by performing a power reset.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Blinking
  • Wireless Status light: Off
  • Power light: On
Figure 24: The Resume light blinks when printing in FastDraft mode
Image: The Resume light blinks when printing in FastDraft mode
    The paper sensor might need to be calibrated.
Follow these steps to calibrate the paper sensor.
  1. Make sure that the product is on and connected to the computer.
  2. Open the HP Printer Assistant:
      On the Windows taskbar, click Start (), click All Programs, point to Hewlett Packard, point to the name of your product, and then click Printer Assistant. The Printer Assistant window opens.
      On the Windows taskbar, click the Windows icon (), click All Programs, point to Hewlett Packard, point to the name of your product, and then click Printer Assistant. The Printer Assistant window opens.
  3. Click Utilities or Tools and Updates, and then click Printer Maintenance.
  4. Click Calibrate Printer, and then click Calibrate. Follow the onscreen instructions to complete the calibration.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Blinking
  • Resume light: Blinking
  • Wireless Status light: Off
  • Power light: On
Figure 25: The Resume light and the Cartridge Status light are blinking
Image: The Resume light and the Cartridge Status light are blinking
    The paper width does not match the paper size setting in the HP product software.
Follow these solutions in the order presented to resolve the issue.

Solution one: Press the Resume button

Press the Resume button (), and then try to print again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Set the paper size in the HP software

Follow these steps to adjust the paper size setting in the HP product software to match the paper that you are printing on.
  1. Open the document that you were trying to print when the error occurred.
  2. Click File, and then click Print. The Print dialog box opens.
  3. Click Properties or Preferences.
  4. Click the Paper/Quality tab.
  5. From the Size is drop-down list, select your paper size, or click Custom... to select a custom paper size.
  6. Click Apply, and then click OK.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: On
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: On
Figure 26: The Cartridge Status light is on
Image: The Cartridge Status  light is on
    One or both of the cartridges might be low on ink.
Follow these steps to check the ink levels, and then replace any low cartridges.

Step one: Check the estimated ink levels

NOTE:If you installed a refilled or remanufactured cartridge, or a cartridge that was previously used in another product, the ink level indicator will be inaccurate or unavailable.
  1. Make sure that the product is on and connected to the computer.
  2. Open the HP Printer Assistant:
      On the Windows taskbar, click Start (), click All Programs, point to Hewlett Packard, point to the name of your product, and then click Printer Assistant. The Printer Assistant window opens.
      On the Windows taskbar, click the Windows icon (), click All Programs, point to Hewlett Packard, point to the name of your product, and then click Printer Assistant. The Printer Assistant window opens.
  3. Click Utilities, and then click View Ink Levels.
    NOTE:Ink level indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
  • If neither cartridge is empty, press the Resume button () and continue printing.
  • If one or both cartridges are empty, continue to the next solution.

Step two: Replace the cartridge

Follow these steps to remove a low cartridge, and then insert a new cartridge.
  1. Press the Power button () to turn on the product.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. The carriage might move into the access area. Wait until the carriage is idle and silent before proceeding.
  4. Open the cartridge latch.
    Figure 27: Open the cartridge latch
    Image: Open the cartridge latch
  5. Pull the cartridge toward you to remove it from the slot.
    Figure 28: Remove the cartridge
    Image: Remove the cartridge
  6. Remove the new cartridge from its package, and then remove the protective tape.
    Figure 29: Remove the protective tape
    Image: Remove the protective tape
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 30: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  7. Rotate the cartridge so that the copper-colored contacts face toward the product. Push the cartridge into the slot until it snaps into place.
    Figure 31: Insert the cartridge
    Image: Insert the cartridge
  8. Press the cartridge latch down until it snaps firmly into place.
  9. Close the top cover.
  10. Wait for the product to automatically calibrate the cartridges.
  11. If the Cartridge Status light remains on, press the Power button () to turn the product off and then on.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Blinking
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: On
Figure 32: The Cartridge Status light blinks
Image: The Cartridge Status light blinks
    There is an issue with one or both of the cartridges. This issue can occur for the following reasons:
    • One or both cartridges are incompatible with the product.
    • One or both cartridges might be improperly inserted.
Follow these solutions in the order presented to resolve the issue.

Solution one: Check cartridge compatibility

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
  • If the cartridges are compatible, continue to the next solution.
  • If the cartridges are not compatible, skip to the solution about replacing the cartridges.

Solution two: Remove and reinsert the cartridges

One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button () to turn on the product.
  2. Open the top cover. The carriage might move into the access area. Wait until the carriage is idle and silent before proceeding.
  3. Open the cartridge latch.
    Figure 33: Open the cartridge latch
    Image: Open the cartridge latch
  4. Pull the cartridge toward you to remove it from the slot.
    Figure 34: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 35: Do not touch the contacts or ink nozzles
    Image: Do not touch the contacts or ink nozzles
  5. Inspect the cartridge. Remove any protective tape that might remain on the contacts or the nozzles.
    Figure 36: Remove any protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
  6. Rotate the cartridge so that the copper-colored contacts face toward the product. Push the cartridge into the slot until it snaps into place.
    Figure 37: Reinsert the cartridge
    Image: Reinsert the cartridge
  7. Press the cartridge latch down until it snaps firmly into place.
  8. Repeat these steps to remove and reinsert the other cartridge.
  9. Close the top cover.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Replace the cartridges

Follow these steps to replace the cartridges.
  1. Press the Power button () to turn on the product.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the top cover. The carriage might move into the access area. Wait until the carriage is idle and silent before proceeding.
  4. Open the cartridge latch.
    Figure 38: Open the cartridge latch
    Image: Open the cartridge latch
  5. Pull the cartridge toward you to remove it from the slot.
    Figure 39: Remove the cartridge
    Image: Remove the cartridge
  6. Remove the new cartridge from its package, and then remove the protective tape.
    Figure 40: Remove the protective tape
    Image: Remove the protective tape
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 41: Do not touch the contacts or the ink nozzles
    Image: Do not touch the contacts or the ink nozzles
  7. Rotate the cartridge so that the copper-colored contacts face toward the product. Push the cartridge into the slot until it snaps into place.
    Figure 42: Insert the cartridge
    Image: Insert the cartridge
  8. Press the cartridge latch down until it snaps firmly into place.
  9. Repeat these steps to replace the other cartridge, if necessary.
  10. Close the top cover.
  11. Wait for the product to automatically calibrate the cartridges.
  12. If the Cartridge Status light remains on, press the Power button () to turn the product off and then on.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Blinking
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: On
Figure 43: The Cartridge Status light blinks
Image: The Cartridge Status light blinks
    A borderless print job is improperly set up.
If you are printing a borderless document or image, follow these steps to make sure that the borderless printing settings are correct for your print job.
  1. Open the document you were trying to print when the error occurred.
  2. Click File, and then click Print. The Print dialog box opens.
  3. Click Properties or Preferences.
  4. Click the Paper/Quality tab.
  5. From the Size is drop-down list, select your paper size, or click Custom... to select a custom paper size.
  6. Select the Borderless Printing checkbox.
    NOTE:Only print borderless documents or images when both cartridges are inserted in the product.
  7. From the Type is drop-down list, select the paper type that matches the paper that you are printing on.
    NOTE:Do not select Automatic.
  8. Select the Borderless Auto Fit checkbox if you are printing on photo paper.
  9. Click Apply, and then click OK.
In this normal condition, the following light pattern displays on the control panel:
  • Network light: On
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: On
Figure 44: The Network light is on
Image: The Network light is on
1 - Network light
    The product is connected to an active wired (Ethernet) or wireless network.
No action is necessary. The network connection is properly functioning.
In this normal condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: On
  • Power light: On
Figure 45: The Wireless Status light is on
Image: The Wireless Status  light is on
    The product can receive and transmit data on a wireless network connection.
No action is necessary. The wireless network connection is properly functioning.
In this normal condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: Blinking
  • Power light: On
Figure 46: The Wireless Status light blinks
Image: The Wireless Status light blinks
    The product is receiving data via the wireless network connection.
No action is necessary. Wait for the product to finish processing the print job.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: On
Figure 47: The Wireless Status light is off
Image: The Wireless Status light is off
    Following is a list of possible reasons why the Wireless Status light is off:
    • The product is not connected to a wireless network.
    • The product is connected to a wired (Ethernet) network.
    • The wireless network radio is disabled.
Follow the solutions in the order presented to troubleshoot connectivity issues when trying to print on a wireless network.

Solution one: Disconnect the Ethernet cable

The wireless network radio is disabled when the product connects to a wired (Ethernet) network. Follow these steps to disconnect the cable. If the Ethernet cable is not connected to the product, skip to the next solution.
  1. Disconnect the Ethernet cable from the rear of the product.
  2. Try to print.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Activate the wireless network radio

Follow these steps to activate the product's wireless network radio.
  1. Press the Power button () to turn on the product. Wait until the product is idle and silent before proceeding.
  2. Press and hold the Power button, and then press the Cancel button () seven times.
  3. Release the Power button.
  4. Try to print.

Additional resources

If these steps do not resolve the problem, and you are certain that the error is related to a wireless network issue, visit the HP Wireless Printing Center.
HP Wireless Printing Center
Visit HP's Wireless Printing Center to find information on preparing a wireless network, setting up the product, and reconfiguring your system.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Blinking
  • Cancel button: Blinking
  • Cartridge Status light: Blinking
  • Resume light: Blinking
  • Wireless Status light: Blinking
  • Power light: Blinking
Figure 48: All lights blink
Image: All lights blink
1 - Network light
2 - Cancel button
3 - Cartridge Status light
4 - Resume light
5 - Wireless Status light
6 - Power light
    The product needs to be reset.
Follow these steps to reset the product.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
In this error condition, the following light pattern displays on the control panel:
  • Network light: Off
  • Cartridge Status light: Off
  • Resume light: Off
  • Wireless Status light: Off
  • Power light: Off
    The product needs to be reset.
Follow these steps to reset the product.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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