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Replacing the Ink Cartridges

  • PrintPrint

Introduction

When the ink level for a cartridge is low, a message appears on the display.
NOTE:You can also check the ink levels using the HP Director by following the instructions below.
Replace the print cartridges when you receive a low-ink warning message on the display or when faded text or print quality issues related to the print cartridges start occurring.
NOTE:Use these instructions to replace the black cartridge with the photo or gray photo print cartridge for printing high-quality color or black-and-white photos.

Checking the ink levels

  1. Open the HP Director.
  2. Click Settings, point to Print Settings, and then click Printer Toolbox.
  3. After the Printer Toolbox opens, click the Estimated Ink Level tab.
  4. For information on obtaining replacement cartridges, click Print Cartridge Ordering Information.

Replacing the print cartridges

  1. Make sure the HP all-in-one is on.
    WARNING:If the HP all-in-one is off when the print-carriage access door is lifted to access the print cartridges, the HP all-in-one will not release the cartridges for changing. Damage may occur to the HP all-in-one if the print cartridges are not docked safely on the right side when you try to remove them.
  2. Open the print-carriage access door by lifting from the front center of the device, until the door locks into place.
    The print carriage is on the far right side of the HP all-in-one.
    1 - Print carriage access door
    2 - Print carriage
  3. When the print carriage is idle and silent, press down on the end of each cartridge to snap it out of the carriage.
    If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If replacing the black or photo cartridge, remove the print cartridge from the slot on the right.
    1 - Print cartridge slot for the tri-color print cartridge
    2 - Print cartridge slot for the black and photo print
  4. Gently pull the print cartridge toward you, out of its slot.
  5. If removing the black print cartridge to install the photo or gray photo print cartridge, store the black print cartridge in the print cartridge protector.
  6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    1 - Copper-colored contacts
    2 - Plastic tape with pink pull tab (must be removed before installing)
    3 - Ink nozzles under tape
  7. Slide the new print cartridge forward into the empty slot. Push the print cartridge forward until it clicks into place.
    If the print cartridge you are installing has a white triangle on its label, slide the print cartridge into the slot on the left. The label for the slot is green with a solid white triangle on it.
    If the print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right. The label for the slot is black with a solid white square and a solid white pentagon on it.
  8. Close the print-carriage access door.

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