Removing and Installing Print Cartridges
This document explains how to remove an empty, defective, or unwanted print cartridge from the printer and replace it with a new or different one.
Step one: Open the printer
- Make sure the printer is turned on. Press the Power button if it is not lit.
- Open the printer cover, then wait until the print cartridge cradle is idle and silent.
Step two: Remove old cartridges
Step three: Use a cartridge protector
If you are temporarily removing a working cartridge (for instance, removing a Black cartridge in order to install a Photo cartridge), put it in a cartridge protector. Cartridge protectors come with Photo cartridges.
Step four: Make sure the new cartridges are compatible
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
- Go to HP SureSupply .
- Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Step five: Install new cartridges
- If you are installing a new print cartridge, remove the protective tape.CAUTION:Do not attempt to remove the copper strip.CAUTION:After the tape is removed, do not touch the copper contacts or the ink nozzles.
- Hold the print cartridge so the nozzles are down and the contacts face toward the printer, then slide the cartridge into the carriage.
- Cartridges marked with a triangle go into the left carriage slot.
- Cartridges marked with a square or pentagon go into the right carriage slot.
- Push the print cartridge forward until it clicks into place.
- Close the printer cover.
Other solutions customers found helpful
HP PSC 1600 and 2350 All-in-One Series -- 'Incorrect Print Cartridge' Error Message Appears on the Control Panel Display
HP PSC 1600 and 2350 All-in-One Printer Series -- A 'Remove and Check [color / black / photo] Cartridge' Error Message Displays on the Printer Control Panel