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Performing a System Recovery (Windows XP)

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This document explains how to reset an HP Digital Entertainment Center's (HP DEC) software to its original state. All work stored on the hard drive might be lost unless backed up to another form of media (CDs, floppies, Zip, or a second hard drive).
CAUTION: If extra hard drives have been added to the HP Digital Entertainment Center, disconnect the IDE and power cable from the back of the extra drive before performing a system recovery to prevent data loss on the new drive.
CAUTION:If the HP Digital Entertainment Center has an HP Personal Media Drive, remove the drive from the drive bay before performing the recovery or all data on the Personal Media Drive may be lost.

Recovering from software problems

The HP DEC uses the operating system and installed software programs during normal operation. If your HP DEC works improperly or stops because of the software, you may be able to repair it.
For some software repairs, use the HP Application Recovery program or the HP PC System Recovery program. These programs use the recovery DVD disc included in the accessory box.
There are several methods to fix your HP DEC. Try these methods in the order listed here, or refer to the table that follows the list.
  • Restart
    When you restart the HP DEC, it starts over using the operating system and software in its memory. This is the first thing you should try; click Start , Turn Off Computer , and then click Restart .
  • Turn Off Computer
    When you turn off the HP DEC and then turn it on again, you force the system to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. To turn off the DEC, click Start , Turn Off Computer , and then click Turn Off .
  • Driver Rollback
    This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel. Driver rollback can revert to the previous version of a driver program if an installation fails when you are installing a new version of the driver program. For more information, type Rollback into the Search box in Help and Support.
  • System Restore
    This Microsoft Windows XP feature allows you to bring the HP DEC configuration back to a previous time when it worked correctly. The feature does this by creating a "restore point" where it records the system settings at that time and date. The installation of some software automatically sets a restore point for you, but it is recommended to manually set restore points, especially before installing or downloading additional software. When using Add Programs from the Add or Remove Programs feature in Control Panel, Windows automatically creates a restore point before it adds the software. If you experience a problem that you think may be due to software, use System Restore to return the system to a previous restore point. For more information, see HP and Compaq PCs - Using Microsoft System Restore .
  • Application and Driver Recovery
    If the problem seems to be with a bundled software application or device driver that came with the HP DEC, you can reinstall individual factory-installed applications or drivers by referring to HP and Compaq Desktop PCs - Using Application Recovery .
  • System Recovery
    Use the HP PC System Recovery program as a last resort to reinstall the software. First perform System Recovery using the recovery discs and select Standard Recovery. Finally, if necessary, perform System Recovery using the recovery discs and select full System Recovery.
Before using the HP PC System Recovery program or the HP Application Recovery program, use System Restore.
If your HP DEC stops working correctly, the Restart, Turn Off Computer, and Driver Rollback methods (described above) may resolve the problem. After you have tried these three methods, if needed, try the remaining actions.

About performing a system recovery

When you have tried other methods of repairing your system software (like System Restore or Application Recovery), you may want to use the HP PC System Recovery software to reinstall the software.
When necessary, you can reinstall the operating system and the application software that was originally installed on the HP DEC by using the System Recovery program.
WARNING:The HP PC System Recovery program will delete any data or programs that you installed after purchase. Be sure to back up any data that you want to keep onto a removable disc.
In the unlikely event that you replace the hard drive, use recovery discs to reinstall the operating system and software on the hard drive.
NOTE:If your HP DEC has a blank or corrupted hard drive, you will see only the full System Recovery option.

Choosing between two system recovery options

The recovery discs provide two recovery options:
  • Standard Recovery: This option recovers the original software programs, drivers, and the operating system without affecting any data files that you may have added since purchase. Some data files may be difficult to find after the System Recovery, so it is best to back up all hard drive files before performing a System Recovery. However, you must reinstall any software that was not installed on the HP DEC at the factory. This includes software that came on CDs included in the accessory box, and software programs you installed since your purchase.
  • Full System Recovery: This recovery function completely erases and reformats the hard drive. The recovery software performs a full System Recovery to reinstall the operating system, software programs, and drivers from the recovery discs. You must reinstall any software that was not installed on the HP DEC at the factory. This includes software that came on CDs included in the accessory box, and software programs you installed since your purchase

Deciding which recovery method to use

You can perform a system recovery using one of the following methods:
  • Recovery Image - Run the recovery from a recovery image stored on your hard drive. The recovery image is a file that contains a copy of the original software. To perform a system recovery from the recovery image on your hard drive, see "Running System Recovery from the Hard Disk Drive."
    NOTE:If your HP DEC has a blank or corrupted hard drive, you cannot run System Recovery from the hard drive. You must recover using recovery discs. Additionally, you have to choose from the following methods for performing a System Recovery: The recovery image uses a portion of the hard drive that cannot be used for data storage.
  • Recovery Discs - Run the recovery from a set of recovery discs (CDs or DVDs) that you create from files stored on your hard drive.

Recovering from the hard disk

Choose one of the following procedures to reinstall the software from the recovery image on the hard drive:

Starting System Recovery if the DEC is responding

To start System Recovery if the DEC is responding:
  1. Turn off the DEC. If necessary, press and hold the On button until the DEC turns off.
    WARNING:Before running System Recovery, remove the HP Personal Media Drive (if your DEC includes one) and disconnect all devices from the DEC, except the monitor, and keyboard.
  2. Turn on the DEC.
  3. Click Start , All Programs , PC Help & Tools , and then click HP PC System Recovery .
    You are prompted to confirm that you have performed the Microsoft System Restore and Driver Rollback.
    • If you have not performed the Microsoft System Restore and Driver Rollback, click Microsoft System Restore, and follow the onscreen instructions.
    • If you have performed the Microsoft System Restore and Driver Rollback, click Yes to start the recovery process, and then continue with step 4.
  4. The DEC starts the recovery. Follow the onscreen instructions.
    WARNING:The Full System Recovery option deletes any data or programs that you created or installed after purchase. Be sure to back up any data that you want to keep onto a removable disc.
  5. Complete the DEC startup, finish the registration process, and wait until you see the desktop.
  6. Turn off the DEC.
  7. Reconnect all devices that were previously connected.
  8. Turn on the DEC.
    NOTE:After running system recovery, make sure to get driver updates from the HP Technical Support Web site: http://www.hp.com/support

Starting System Recovery if the DEC is not responding

WARNING:The Full System Recovery option deletes any data or programs that you created or installed after purchase. Be sure to back up any data that you want to keep onto a removable disc.
To start System Recovery if the DEC is not responding:
  1. Turn off the DEC. If necessary, press and hold the On button until the DEC turns off.
    WARNING:Before running System Recovery, remove the HP Personal Media Drive (if your DEC includes one) and disconnect all devices from the DEC, except the monitor, and the keyboard.
  2. Turn on the DEC.
  3. During the startup, do the following to enter the System Recovery program: When the blue screen with the HP Invent logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.)
  4. The DEC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions.
  5. Complete the DEC startup, finish the registration process, and wait until you see the desktop.
  6. Turn off the DEC.
  7. Reconnect all devices that were connected to the DEC.
  8. Turn on the DEC.
    NOTE:After running system recovery, make sure to get driver updates from the HP Technical Support Web site: http://www.hp.com/support

Recovering from recovery discs

  1. If the HP DEC works, back up all data files that you want to save onto removable media, such as a DVD. Remove the backup DVD you have made.
  2. Press the Eject button on the disc drive, and wait for the tray to open. Insert Recovery DVD disc #1 and close the tray.
  3. Turn off the HP DEC.
    • If the HP DEC works: Click Start on the taskbar, click Turn Off Computer , and then click Turn Off .
      Or
    • Press and hold the On button approximately 5 seconds until the HP DEC turns off.
  4. Disconnect all devices from the HP DEC except the monitor and the keyboard.
  5. Press the On button to turn on the HP DEC.
  6. Recovery starts; wait for the onscreen instructions to display, and then follow those instructions.
    • For standard recovery, press R . Select Next to proceed with the System Recovery. Select Yes to start the recovery. Insert the remaining recovery discs when directed.
      Or
    • For full System Recovery, press F . Select Yes to perform a full System Recovery. Insert the remaining discs when directed.
      Or
    • If your HP DEC hard drive is blank or corrupted, press R to perform a full System Recovery. Insert the remaining recovery discs when directed.
  7. When the recovery program finishes, the drive tray ejects. Remove the disc.
  8. Click Restart to restart the HP DEC.
  9. After the HP DEC restarts, a series of startup screens appears. To proceed with the initial Microsoft Windows setup, complete the setup screens that appear.
    CAUTION:It's important to wait for the setup process to complete. Do NOT turn off the PC until it has fully completed.
  10. Complete the startup, finish the registration process, and wait until you see the desktop. Then, turn off the DEC, reconnect all of the devices that were previously connected, and turn on the DEC.
    NOTE:It may take a long time to complete Windows setup. This time varies and may take over an hour, depending on the amount of files that were stored in the user account folders (Like My Documents and the Desktop).
  11. Reinstall software not originally installed on the DEC by the factory.
  12. Copy data files that were saved on the backup DVD.
  13. When you have access to the Windows desktop, connect to the Internet as soon as possible to update the DEC software as follows: