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Cleaning Printheads

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Introduction

Images printed on HP Advanced Photo Paper appear fuzzy and might have a red or magenta-colored hue. Cleaning printheads might resolve the issue.

Solution

Cleaning Printheads

Method one: Clean the printheads from the HP printer control panel

NOTE:Do not clean the printhead unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
  1. Make sure that plain paper is loaded in the input tray.
  2. Press the 4-way arrow button to select Settings and press OK .
  3. Use the arrow buttons or to select Tools and press OK .
  4. Use the arrow buttons or to select Clean Printhead and press OK .

Method two: Clean the printheads using HP Solution Center

Step one: Cleaning the printheads
  1. Make sure that the paper is loaded in the input tray.
  2. Depending on the operating system, use one of these procedures to open HP Solution Center .
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), click Programs , click Hewlett-Packard or HP , and then click HP Solution Center .
    • Windows XP: On the Windows taskbar, click Start , click All programs , click Hewlett-Packard or HP , and then click HP Solution Center .
  3. In the HP Solution Center, click Settings .
  4. Select Print Settings and click Printer Toolbox .
  5. Click the Device Services tab.
  6. Select Clean the Printhead and click OK .
  7. After cleaning, print a self-test page. Follow these steps to print a self-test page.
    1. Press the 4-way arrow button to select Settings and press OK .
    2. Press or to select Tools and press OK .
    3. Press to select Print test page and press OK . The self-test page prints.
      Figure 1: A self-test page of D7100 printer series
  8. Check the self-test page.
  9. If the self-test page looks good, select Done . The ink cartridges and the product are working correctly. Try printing an image on HP Advanced Photo Paper.
  10. If the self-test page does not show any defects and if the issue continues, click here to continue troubleshooting (c00211601) (in English).
If the self-test page has defects, proceed to the next step.
Step two: Cleaning ink cartridges
  1. Depending on the operating system, use one of these procedures to open HP Solution Center .
    • Windows Vista: On the Windows taskbar, click the windows icon ( ), select Programs , select Hewlett-Packard or HP , and then click HP Solution Center .
    • Windows XP: On the Windows taskbar, click Start , click All programs , click Hewlett-Packard or HP , and then click HP Solution Center .
  2. In the HP Solution Center, click Settings .
  3. Select Print Settings and click Printer Toolbox . The Printer Toolbox opens.
  4. Click the Estimated Ink Levels tab to view the information on ink levels.
If the ink level is not low, try printing an image on HP Advanced Photo Paper.
If the ink level is low or the issue is not resolved, proceed to the next step.
Step three: Replacing ink cartridges
  1. Turn on the product.
  2. Open the cartridge door.
    Figure 2: Opening the cartridge door
  3. Squeeze the gray tab below the ink cartridge slot to release the gray latch, and lift the latch.
    Figure 3: Lifting the latch
    1 - Ink cartridge latch for the black ink cartridge
    2 - Ink cartridge latches for the color ink cartridges
    NOTE:The ink cartridge slots are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
  4. Pull the ink cartridge out of the slot to remove it.
    Figure 4: Removing an ink cartridge
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle, and then slide the ink cartridge into the empty slot.
    NOTE:Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color. The copper-colored contacts should be facing the product as the ink cartridge is inserted.
    Sliding an ink cartridge
  7. Press down on the gray latch until it clicks into place.
    Figure 6: Closing the gray latch
    Repeat steps three through seven for each ink cartridge that needs to be replaced.
    NOTE:All six cartridges must be installed. The product will not work if an ink cartridge is missing.
If the issue continues, proceed to the next step.
Step four: Aligning the printheads
  1. Make sure that the paper is loaded in the input tray.
  2. Use the arrow buttons ( ) to open the printer menu.
  3. Select Tools and press the OK button.
  4. Select Align Printer . The product prints a test page, aligns the printheads, and calibrates.
  5. Press the OK button after the alignment page is printed.

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