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Fixing Webcam Problems in Windows XP

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This document pertains to HP Pavilion and Compaq Presario Notebook PCs with the original HP image of the Windows XP operating system
The HP Webcam 1000 is the built-in webcam for certain notebooks using the Windows XP operating system (OS). The webcam can be used to capture video motion or still images. It can be recognized and used by other video programs such as: Quickplay, YouCam, and instant messaging (IM) programs.
If you install a video application and there is no image from the webcam, you can test the basic operation of the webcam by opening one of the video programs that were pre-installed on your computer. Assuming the webcam is operational, you can configure and troubleshoot the application.
CAUTION:Before performing any of the following troubleshooting actions, be sure you have updated the computer's Basic Input/Output System (BIOS) to the latest version. Older versions of the BIOS may not utilize all the functions built into the Windows XP operating system. Go to the Driver and Download page for your HP product to download and install the latest BIOS version for your computer. For information on finding and updating the BIOS, see Updating the BIOS or ROM for Notebooks Running Windows XP .
If you need to reinstall the XP webcam program, you can search the HP web site for programs for your model, or download the HP 1000 Webcam for XP in softpaq sp32211 (English only).
Before taking any actions to fix a webcam problem, you must determine what the webcam is or is not doing. Applying the wrong fix to a problem can cause the webcam to stop working entirely. See the Testing the operation of the webcam section of this document.
Recommend Sequence of Actions for Resolving Webcam Issues
Problem DescriptionRecommended Action
Webcam did work, but stopped after a new program was installed. The program may have installed a conflicting driver, or it may have disabled the original driver. Open the Device Manager and update and activate the webcam imaging and sound drivers. See the Update the webcam driver and Enable the webcam sections of this document.

Or, you can use System Restore to return the computer settings to an earlier point in time when the webcam was working. See Using Microsoft System Restore in Windows Me and XP .
The notebook is using Microsoft Windows XP Service Pack 1 and the webcam has never worked properly. Use the Windows Update function to install Windows XP Service Pack 3 and all the required updates. See the Install a new webcam driver in Windows XP Service Pack 3 section of this document.
The webcam is not used very often, and although it may work in the test applications, it does not work in a video capture or IM applications.HP periodically issues updated drivers to resolve known problems. Go to the Driver and Download page for your HP product to download and install any application, driver, and BIOS updates.
The webcam does not work even after multiple drivers were installed to try and resolve the problem. The webcam only needs one driver. The installation of multiple drivers will cause conflicts. See the Remove unneeded and conflicting drivers section of this document.
The webcam works but there is a performance issue.See the Solve performance problems section of this document.
An error message is displayed when using the webcam.See the Solving specific error messages section of this document.
The webcam may stop working after a new instant messaging program or video display program is installed. Some of these programs install their own video or sound drivers which conflict with the proper drivers.
HP provided a working driver with the original computer and may provide an updated device driver on the Driver and Download page for your HP product. Microsoft provided an improved webcam driver with Windows XP Service Pack 3 (SP3.)
To try to resolve the problem of a non-functional webcam, do the following:
  1. Click Start , right-click My Computer and then select Properties .
  2. On the System Properties window, select the Hardware tab, and then click Device Manager .
  3. Click the plus sign (+ ) to expand the list of webcam Imaging Devices option.
    • If there is one webcam driver listed, click Update and follow the on-screen instructions to reinstall the original working driver.
    • If there is no webcam driver listed, see the Reinstall the original webcam drivers section of this document.
    • If there is more than one webcam driver listed, see the Remove unneeded and conflicting drivers section of this document.
If the webcam stopped working, or if the webcam icon is not displayed on either the desktop or the My Computer window, or if the webcam cannot be started from the Windows Start menu, the webcam may be disabled. To enable the webcam, do the following actions.
  1. Click Start , right-click My Computer and then select Properties .
  2. On the System Properties window, select the Hardware tab, and then click Device Manager .
  3. Click on the plus (+ ) sign next to Imaging Devices and locate the webcam item in the device list.
  4. If the webcam is listed under Imaging Devices but there is a red X on the icon, the webcam is disabled.
    To enable the webcam, right-click the HP Webcam 1000 for XP icon and click Enable . The webcam icon should now display on the Desktop or the My Computer window.
  5. If the webcam is not listed in the Device Manager window, see the Reinstall the original webcam drivers section of this document.
HP recommends that you download and install Windows XP Service Pack 3. You should also install the latest BIOS from HP.
Before updating your computer to Service Pack 3, see Precautions to Take Before Upgrading Windows XP to Service Pack 3 .
If you have previously installed the latest service pack or you installed additional webcam software, you may have installed additional webcam drivers that conflict with the correct driver. To check if there are additional drivers installed, and to delete the drivers, do the following:
  1. Click Start , right-click My Computer and then select Properties .
  2. On the System Properties window, select the Hardware tab, and then click Device Manager .
  3. In Device Manager, click the plus sign (+) beside to expand the Imaging Devices option.
    • If the Microsoft webcam driver is the only driver listed, go to the Update the webcam driver section of this document.
    • If there are multiple webcam drivers listed, right-click on a driver and select Uninstall , repeat this action until the Microsoft webcam driver is the only driver listed, then go to the Update the webcam driver section of this document.
    • If there are no webcam drivers, or after you have uninstalled all of the drivers, go to the Reinstall the original webcam drivers section of this document.
If the webcam is not listed in the Device Manager window, or you have removed all the drivers, do the following activities to install the original webcam drivers using the HP System Recovery.
If using the original XP image from HP:If using a retail version of XP:
Use the following instructions to install drivers from the HP System Recovery utility.

Download the HP 1000 Webcam program for XP
The original HP webcam drivers for XP for your model may not be available. Uninstall all the webcam drivers, connect to the web, and then use the Device Manager menu to Scan for hardware changes . Install the Microsoft webcam driver from the Windows XP Service Pack 3.

See Microsoft for additional instructions.
  1. Click Start , click All Programs , click System Recovery , and then click Application and Driver Recovery .
  2. On the Application and Driver Recovery window, select Driver installation , and then click Next .
  3. Select HP Pavilion Webcam from the list, and then click Install .
  4. When prompted that the installation is complete, click OK .
  5. Allow the computer to restart and test the operation of the webcam.
When the webcam is operating, go to the Driver and Download page for your HP product to download and install the latest webcam XP drivers for your specific model. If the quality of the image when using a video application is not acceptable, see the Help files provided by the manufacturer of that video application to adjust the webcam.
The XP drivers for the webcam are pre-installed and the program can be started from HP Webcam 1000 for XP icon displayed on the desktop, or from the Widows Start menu. To locate and test the operation of the webcam, do the following activities:
  1. If the webcam icon is displayed on the desktop, double-click the icon to open the webcam window and display an image from the webcam.
    A blue light next to the webcam lens indicates the webcam is operating.
  2. If the webcam icon is not on the desktop, click Start , click All Programs , and then select HP Pavilion Webcam to open the webcam.
    • Select HP Pavilion Webcam Demo for a demonstration of the features.
    • Select HP Pavilion Webcam to open the webcam window and display an image from the webcam
  3. If the webcam icon is not on the desktop or on the Windows Start menu, click Start , and My Computer to open the My Computer window. The webcam should be listed under the Scanner and Cameras heading. Double-click the HP 1000 Webcam icon to open the webcam window and display an image from the webcam.
  4. If the webcam icon is not displayed on either the desktop or the My Computer window, or cannot be started from the Windows Start menu, the webcam is either disabled or the drivers are not installed. Go to the Enable the webcam , or Reinstall the original webcam drivers sections of this document for additional instructions.
Once you have verified that the webcam is working, click on the following links, for instructions on testing the webcam in the recommended webcam applications.
Sometimes the webcam just doesn't seem to be functioning properly. Please see the documents listed below for help with solving some of these webcam performance related issues.
Error messages may be displayed when trying to use the webcam. See the documents listed below for help in resolving specific error messages associated with the webcam.

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