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Issue

The printer is working, but the colors on the printed output are not the expected colors. The output might look as if only one color has printed, as if a color has not printed, or as if the wrong colors have been printed.

Solution

Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.

Step one: Check the ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.
If you have checked the ink cartridges and are still experiencing a problem, proceed to Step two.

Step two: Print a test page

  1. Verify that there is plain white paper in the input tray.
  2. Press the OK and Help buttons simultaneously. A two-page Extended Self Test Diagnostic Page prints.
    Figure 1: Extended Self Test Diagnostic Page
  3. In the Print Quality Pattern section on the second page of the test page, look at the color blocks for any lines.
    Figure 2: Print Quality Pattern
  4. If the colors are still wrong in the Print Quality Pattern color blocks, print a document to determine if the issue has been resolved.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step three.

Step three: Check the printer settings

  1. In the software application you are trying to print from, click File and then click Print. The Print dialog box opens.
  2. Verify that your printer is selected and then click Preferences. The Printing Preferences dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. The Printing Shortcuts tab lists most printing needs, but you might need to modify some of the options.
    Options on the Printing Shortcuts tab include:
    • General Everyday Printing
    • Photo Printing Borderless
    • Photo Printing with white borders
    • Two Sided (Duplex) Printing
    • Presentation Printing
    • Fast/Economical Printing
    • Postcard Printing
    • Hagaki Printing
    NOTE:These are general printing shortcuts with pre-selected settings.
  5. To change the settings from those available on the Printing Shortcuts tab, click the Features or Color tab.
    Options on the Features or Color tab include:
    • Print quality: If you are unhappy with the quality of your printouts, try increasing the print quality. To print more quickly, try decreasing the print quality.
    • Paper type: If one of the options matches your paper type exactly, choose it rather than Automatic.
    • Paper size: Make sure this matches your paper.
    • Print in Grayscale: Print a document in shades of gray.
    • Orientation: Specify how the document is positioned on the page.
    • Paper Source: Select the tray that you want to use for printing.
    • Two sided printing: Print on both sides of the paper.
    • Color Management: Specify the color space that the printer will use to interpret image data.
    • Pages per Sheet: Specify the number of pages in the document that will be printed on each sheet.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step four.

Step four: Check ink levels

NOTE:If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable.
  1. Press Setup on the printer.
  2. Press to select Tools and then press OK.
  3. Press to select Display Ink Gauge and then press OK.
  4. Each icon corresponds to the ink cartridge that is the same color as the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
    Figure 3: Ink gauge
If any of the ink cartridges are empty or low on ink, proceed to Step five.
If none of the ink cartridges are empty or low on ink, proceed to Step six.

Step five: Replace the ink cartridge

Replace any ink cartridges that are out of ink or low on ink.
  1. Verify that the unit is on.
  2. Open the ink cartridge door.
    Figure 4: Opening the ink cartridge door
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
    Figure 5: Lifting the latch
    1 - Ink cartridge latch for the black ink cartridge
    2 - Ink cartridge latches for the color ink cartridges
    NOTE:The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
  4. Pull the ink cartridge toward you out of its slot to remove it.
    Figure 6: Removing an ink cartridge
  5. Remove the new ink cartridge from its packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE:Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.
    Figure 7: Inserting an ink cartridge
  7. Press down on the gray latch until it clicks into place.
    Figure 8: Closing the gray latch
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE:All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.
    Figure 9: Closing the ink cartridge door
If you have completed all of the steps above and are still experiencing a problem, proceed to Step six.

Step six: Clean the printhead

NOTE:Do not clean the printhead unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
  1. Verify that there is plain white paper in the input tray.
  2. Press Setup.
  3. Press to select Tools and then press OK.
  4. Press to select Clean Printhead and then press OK. A test page prints.
  5. Retry the print job.
If you have completed all of the steps above and are still experiencing a problem, proceed to Step seven.

Step seven: Service your product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.

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