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The Installation CD Does Not Start Automatically in Windows XP

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Issue

After loading the HP product software CD into the computer CD drive, the software does not automatically start installing.

Solution

Try the following solutions in the order presented to resolve the problem. It might not be necessary to complete all of the solutions.

Solution one: Select Autoplay

  1. Insert the HP product CD into the CD drive.
  2. Click Start and then click My Computer for Windows XP. For any other version of Windows, double-click the My Computer icon on the Desktop.
  3. Right-click the CD-ROM drive and then click Autoplay .
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check if Auto-Run is enabled

  1. Click Start , click Settings , and then click Control Panel .
  2. Double-click System .
  3. Click the Device Manager tab.
  4. Click the plus sign next to CD-ROM Drive entries. Highlight the name of your CD-ROM, and right-click it, and then click Properties .
  5. Click the Settings tab.
  6. Check the box next to Auto Insert Notification .
Or
  1. Click Start , click Run , and then type gpedit.msc .
  2. Click Administrative Templates under Computer configuration .
  3. Click System , and then click Turn off Autoplay .
  4. Right-click Turn off Autoplay , then click Properties .
  5. Under Setting , click Not Configured .
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Manually install the software CD

  1. Click Start and then click Run .
  2. Click Browse and then select My Computer .
  3. Click the CD/DVD drive .
  4. Double-click the setup.exe file to start the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Copy the files to the hard drive

Copy the contents of the HP software CD onto the root drive (in C:\ or D: \ of My Computer), then install it from the hard drive location. The computer should have at least 2 Gigabytes of free hard disk space to copy the contents of the CD and install it.
Follow the steps below to copy the files and run the installer.
  1. Click Start and open My Computer or double-click My Computer on the Desktop.
  2. Double-click C:\ or D:\ , assuming C: and D: are the computer hard drives.
  3. Right-click the empty pane in C:\ or D:\ of My Computer and select New . Then click Folder .
  4. A new folder is created. Rename the new folder HP Driver .
  5. Right-click Start and then click Explore to open Windows Explorer.
  6. Locate the CD-ROM drive letter in the left pane of the window and select it so that the contents are displayed in the right pane.
  7. Click Edit in the File menu, and then click Select All to highlight all of the files and folders.
  8. With the files still selected, click Edit and then click Copy .
  9. Close Windows Explorer. Open the HP Driver folder created in step 1, click Edit , and then click Paste to copy the files to the HP Driver folder on the hard drive.
  10. If while copying, a Cannot copy from source disk or drive or Cannot copy specified file error message is displayed, then check the functionality of the CD drive by using a different CD. If other CDs work correctly, it means there is an error reading the HP software CD.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Solution five: Check the CD drive and clean the CD

Check if the CD drive is working by inserting a different music CD or video DVD.
  • If a different CD or DVD does run, clean the HP CD using a soft cloth lightly dampened with distilled water, and then try running it again.
  • If a different CD or DVD does not run, or the HP CD does not run after a cleaning, there is an issue with the drive or with the CD. Continue to the next solution to download the print driver and software from the HP website.

Solution six: Download the print driver and software from the HP website

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Solution seven: Order a replacement CD

  1. Return to the HP Drivers & Downloads page for your printer.
  2. Scroll down the page, and then click Order Physical Media .
  3. Click More details , and then follow the on-screen instructions to order a new software CD.

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