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'Printer is not Connected' Error Message Displays in Windows XP When Attempting to Print to a Network Printer After the IP Address is Changed

  • PrintPrint

Issue

'Printer is not Connected' error message displays when attempting to print to a network printer after the IP address is changed with the software firewall enabled. The printer has been installed and working correctly but now all print jobs fail.
If the software firewall is enabled on the computer and the IP address changes, the network may be unable to locate the printer.
NOTE:Windows XP has a firewall that may be enabled automatically.

Solution

To prevent the problem, assign the printer a static or permanent IP address when a software firewall is enabled.

Step one: Assign the printer a static IP address

The IP address may change for many reasons, such as turning on and then turning off your printer or router.
Follow these steps to manually configure the IP address and subnet mask of the printer:
  1. Print a Network Configuration page for the printer.
    NOTE:If the printer has just been connected to a network, wait a few minutes before printing the network configuration page to allow the printer to obtain valid settings.
    Load plain paper in the tray.
    Press the Menu button on the printer control panel.
    Press the right arrow to select Network settings, then press the Select Photos button.
    Press the right arrow button to select Print network settings page, then press the Select Photos button on the control panel.
  2. Make a note of the URL entry from the Network Configuration page.
  3. Access the printer's Embedded Web server (EWS).
    1. Open your Internet browser. Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or higher.
    2. Type the URL or IP address of the printer in the address box of the browser. You can find the URL or IP address on the network configuration page you just printed.
      NOTE:If your computer uses a proxy server to access the Internet, configure your browser to by-pass the proxy server to be able to access the EWS.
  4. Bypass the proxy server. If your computer does not use a proxy server to access the Internet, continue to the next step.
    NOTE:These instructions are for Windows XP, using Internet Explorer 6.0 or Netscape Navigator 7.1. The directions may vary depending on the system you are using.
    Internet Explorer
    1. Open Internet Explorer.
    2. Click Tools on the menu bar. Click Internet Options.
    3. Click the Connections tab.
    4. Click LAN Settings.
    5. Make sure Use automatic configuration script and Use a proxy server for your LAN are not checked.
    Netscape Navigator
    1. Open Netscape Navigator.
    2. Click Edit on the menu bar and click Preferences.
    3. Click Advanced on the bar on the left and then click Proxies.
    4. Click Direct connection to the Internet. Make sure other boxes are not checked.
    5. Click OK and exit from Netscape.
  5. Manually enter the IP address and subnet mask of the printer.
    1. Click the Networking tab.
    2. Click the General tab.
    3. Make changes to fields in the General tab using the information in the table below.
      For this item...Do the following...
      IP Configuration MethodSelect Manual.
      Host NameAccept the default, do not change it.
      IP AddressType in the IP address of your printer. For suggestions on choosing an IP address, see IP Configuration Suggestions near the end of this document.
      Subnet MaskType in the subnet mask of your printer. For suggestions on choosing an IP address, see IP Configuration Suggestions near the end of this document.
      Default GatewayType in the IP address of your router. For suggestions on choosing an IP address, see IP Configuration Suggestions near the end of this document.
    4. Click Apply after making the changes to the Network settings as directed in the table above.

Step two: Configure the printer port

Follow the steps below to configure the printer port:
  1. Click Start, click Settings, and then click Printers.
  2. Right-click the printer icon and click Properties.
  3. Click Ports.
  4. Highlight the port with the check mark and click Configure Port.
  5. Type the IP address of the printer in the Printer Name or IP Address box.
  6. Click OK.

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