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'Printer alignment failed' Error Message Displays on the Product

  • PrintPrint

Issue

A "Printer alignment failed " error message displays on the product.

Solution

Follow these steps in the order presented until you resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Load the correct type of paper

Colored, photo, or used paper can cause the alignment to fail.
  1. Remove all the paper from the tray.
  2. Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray.
    NOTE:Look for the brightness level on the paper packaging.

Step two: Align the All-in-One

  1. Press the Setup button ( ).
  2. Press the Down Arrow ( ) to select Tools , and then press OK .
  3. Press the Down Arrow to select Align Print Cartridges and then press OK . The product calibrates, aligns the printhead, and then prints an alignment page.
  4. Click OK to continue.
  5. Recycle or discard the alignment page.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step three: Check the ink levels

Empty or nearly empty cartridges might cause alignment failures. Follow these steps in the order presented to check the ink levels in the cartridges.
  1. Open HP Solution Center.
    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
    HP Solution Center opens in a new window.
  2. Click Settings ( ).
  3. In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
  4. Click the Estimated Ink Level tab. The estimated ink levels display in a new window.
    Figure 1: Estimated Ink Level window
    Illustration of Estimated Ink Level graphic
    • If either of the cartridges is empty or low on ink, continue to the next step.
    • If the ink levels in the cartridges are sufficient, skip to Step five: Clean the cartridges .

Step four: Replace the cartridges

Follow these steps to replace any cartridges that are empty or low on ink.
  1. Press the Power button ( ) to turn on the product.
    CAUTION:If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing. You might damage the product if the cartridges are not in the dock when you try to remove them.
  2. Open the cartridge door.
    Figure 2: Open the cartridge door
    Illustration of opening the cartridge door
  3. Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it.
    NOTE:To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 3: Press down on the cartridge to release it
    Illustration of pressing down on cartridge to release it.
  4. Pull the print cartridge toward you out of its slot.
  5. Remove the new cartridge from its packaging.
    Figure 4: Remove the cartridge from packaging
    Illustration of removing new cartridge from
  6. Use the pull tab to gently remove the protective plastic tape from the cartridge.
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 5: Remove the protective tape
    Illustration of removing the protective plastic tape from the cartridge
  7. Slide the new cartridge forward into the empty slot, and then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    Figure 6: Install the new cartridge
    Illustration of sliding new cartridge into the slot
  8. Close the cartridge door.
    Figure 7: Close the cartridge door
    Illustration of closing the cartridge door
  9. Try the alignment again.

Step five: Clean the cartridges

Method one: Clean the cartridges from HP Solution Center

  1. Open HP Solution Center.
    • Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
    • Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
    HP Solution Center opens in a new window.
  2. Click Settings ( ).
  3. Click Print Settings , and then click Printer Toolbox . The printer Toolbox opens.
  4. Click the Devices Services tab, and then click Clean the Print Cartridges .
  5. Follow the on-screen instructions to choose the appropriate cleaning level.
  6. Recycle or discard the page that prints.

Method two: Clean the cartridges from the Start menu

  1. Click Start , and then click Printers and Faxes .
  2. Right-click your printer icon, and then choose Properties .
  3. Click Printing Preferences , and then click the Services tab.
  4. Click Service This Device . The Printer Toolbox opens.
  5. Click the Device Services tab, and then click the Clean the Print Cartridges tab.
  6. Follow the on-screen instructions to choose the appropriate cleaning level.
  7. Replace empty or almost empty cartridges.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step six: Reset and relocate the product

A power reset drains power from the product and returns the product to the same settings after restarting. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.
  1. Make sure that you have the product turned on. If necessary, press the Power button ( ) to turn on the product.
  2. With the product turned on, disconnect the power cord from the back of the product.
  3. Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet, preferably in another room.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Load plain white paper into the tray.
  7. Try the alignment again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step seven: Service the product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.

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