Jump to content

An Error Code Message Displays on the Printer LCD

  • PrintPrint


An error code message displays on the printer LCD and will not go away. The code consists of a string of numbers and letters.

Solution one: Reset the printer

An error code is designed to convey certain operating information to HP engineers. This is not necessarily an indication of a problem with the printer. If an error code displays, reset the printer by following the steps below:
  1. Press the Power button to turn off the printer.
  2. Unplug the power cord from the printer and then from the wall outlet.
  3. Wait 30 seconds, to allow all current to dissipate from the printer, then re-connect the power cord into the wall outlet and then into the printer.
  4. Press the Power button to turn the printer on.

Solution two: Search the error code on the HP Customer Care Web site

If the printer exhibits a functional problem, look for a description of the problem in the Solve a Problem section of the HP Customer Care Web site or enter the description into the keyword search on this page.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+